Closed Account - Harrassment

Posted Mon March 3, 2008 12:00 pm, by Barb S. written to Vonage

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I cancelled my phone account on 2/8/08, because I moved out of my office, which is the location of the Vonage phone line. My billing cycle was for 02/15/08, so the line would be discontinued on that date and I was not to have been billed for the next month.

I have been getting e-mails that my account could not be billed and that is because I have stopped the Vonage account.

When I called this morning to complain that I was still being persistently bothered and that my account was still active, the man on the other end proceeded to argue with me and tell me that I had "allegedly" cancelled this account. When I explained to him that he could simply look at the account activity to see that the line has not been used since the date that I cancelled it, he refused.

Vonage needs to correct their error immediately and stop harrassing me for payment of an account that has been closed.

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Re: Closed Account - Harrassment by sue b. Posted Wed March 5, 2008 @ 1:22 PM the only way i got vonage to close my account was to close my bank account and open a new one, this seems to be a big problem with vonage they don't seem to close anyones acounts . if you go to my 3cents.com you will find pages of complaints about vonage. i finally found their corporate office adress. it is 23 main st holmdel , N,J. 07733 goodluck your gonna need it Reply