|
|
 Issue with you cancellation policy
Posted Fri January 26, 2007 11:21 am, by Gary H. written to Vonage
Write a Letter to this Company | Rate this Company
I subscribed to the Vonage VOIP phone system on the 26th of January, 2006 with a one free month offer. You have a policy that required a $40 disconnection fee if you terminate the service before 1 year of service has been completed. I completed that year of service and called to cancel the service. I was then told I would have to pay for one additional month (January 26 - February 26) to qualify for the "no disconnection fee". I argued that I had already served the full year with the program and did not want to pay for a month of service that I didn't want. They said there was nothing they could do, I would be billed for the month with no recourse.
In addition, I had spoken to a representative on the 5th of December indicating that I wanted to cancel. The lady at that time offered me the service at a discounted fee of $19.95 per month and told me to keep it until the 26th of January since I would then not incur a disonnect fee nor would there be any additional charges.
When I called today, I was told that information was in error and she shouldn't have told me that.
Refund the months bill for the service from January 26 through February 26.
 Reply
| Log In/Create an account | 2 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
|
|
SHARED LETTERS 
del.icio.us
Digg this
