|
|
 credit due
Posted Tue July 31, 2007 6:39 pm, by Chris V. written to Vonage
Write a Letter to this Company | Rate this Company
on may 11, 2007 we ported our vonage phone number to att callvantage. we had been experiencing problems (possibly due to our internet cable company) with losing vonage service. since we decided to drop our internet cable provider and go with att dsl, we decided to go w/callvantage. because we were porting the number, att told us not to contact vonage that they would take care of it. i noticed a monthly charge the following month on my credit card statement, but figured they had charged me for the full month, which i was agreeable to. when i noticed another charge for the next month, i contacted att callvantage by phone. the gentleman told me that sometimes vonage doesn't get the message. told him i would call them and get it straightened out. immediatley phoned vonage customer service. after trying for several minutes to get me to come back to vonage or at least sign up for anything they could charge me for, the woman then informed me that while they were aware that i was no longer using their service, that it was vonage's policy to hold the account active for 90 days. when i told her that wasn't acceptable to me, she said i would have to contact via e-mail their billing department and they would make the recommendation as to whether or not i would be issued any credit. at no time, was i ever contacted by vonage and told that the account would be kept open until i either canceled myself, or the 90 days were up. i have written numerous e-mails to them, but they will not budge. if nothing else, i would like for the public to know about these questionable business practices of vonage.
give me the credit due me. you charged me for services you knew i was no longer using.
 Reply
| Log In/Create an account | 2 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
 |
 |
 |
|
|
|
|
|
by ViperCrash Posted Tue August 14, 2007 @ 12:26 PM
|
|
|
Wow, I'm going through the exact same problem right now. here is my
story;
Back in December I transferred my number from Comcast to Vonage. I
signed an Authorization to move my number from Comcast to Vonage.
Everything went fine, the transfer completed, Comcast terminated
billing automatically and the Vonage Service started. Well several
months later my wife decide to switch back to Comcast for some and I
agreed, but before I canceled Vonage I decided to add another number
so I can keep Vonage in my office and she could have Comcast in the
main house. So we reversed everything, we called Comcast and
authorized Comcast to take the number back from Vonage, according to
FCC rules, Vonage got my authorization from Comcast my new carrier to
give the number back. It was switch and move back to Comcast in Apr
of 2007. Everything seemed normal until I looked at my Vonage bill
about 3 days and noticed that Vonage was still billing me for the
number we moved back in Apr. I sent them and Email explaining they
made a clerical error and need to credit my account. They responded
back saying basically we know you moved your number but you didn't
call us so we are still going to bill you for that number. A number
they do not own if I may add. Vonage had my authorization from
Comcast and stated in a Law from the FCC to give up my number and yet
the continued to Bill me for a number they did not own or operate.
The FCC laws says I gave my authorization to my new carrier and yet
Vonage added this scam that even if the number was moved and operating
on the new carrier regardless they are still going to bill you for
something they do not run. Vonage received the roll over request from
Comcast, processed it, and transferred my number with full
authorization. In an email from them the admitted that they knew it
was moved, and yet the still kept billing me and now refuse to refund
the over charges. I bet if you look further into this they have
scammed many others in this ridicules business practice.
Reply
|
|
|
|
|
|
SHARED LETTERS 
del.icio.us
Digg this
