I am furious with Vonage

I have Vonage and I love it. Its been over a year- the only problem i
have is bad voice quality with certain peer to peer programs running
in the background on my computer. Shut them off and its crystal
clear, and for 14.99 I wasnt expecting the greatest quality. You get
what you pay for. I have found them to be a whole lot cheaper than
verizon and have much better service.

I can understand your frustration but your letter needs some
"polishing" up and more information is needed to figure out what the
problem is. Was this a kit that you installed yourself and was the
software correctly installed? Is the hardware you have on your
computer meeting the minimum requrements? and so on...

I agree the wait time was a bit too long, but the whole India and
outsourcing issue is fairly common practice. They are highly skilled
and very intelligent, attentive people for the most part, they may
have an accent but I've found that I can, for the most part,
understand what's being said.

Anyway I do hope your contract dosen't have one of those clauses about
"early termination fees" or you may be out of luck on a refund... but
do keep us updated.