Your phone policy sucks!

Posted Mon September 8, 2008 4:08 pm, by Amanda H. written to Vonage

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I called to cancel my service, and what a run around! Then they charge me for 2 lines, and plus the equipment! What do I want the equipment for! The service never worked right, not sure if it was vonage or my roadrunner. So I am billed $175.32, for what! I can see why everyone is frustrated with the service! Ok I accept the charges for the 2 lines of $39.99 each, but what the hell do I want the equipment for? I am willing to send that back!

Give me a refund for the equipment, it does me no good. I will send it back and u refund me the $79.99! Because I will continue to bash this company and warn everyone about it!

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Re: Your phone policy sucks! by Harleycat Posted Mon September 8, 2008 @ 5:09 PM Why would you think you didn't have to return the equipment? You didn't purchase it, you leased it. They usually only give you a certain amount of time to return it and then they charge you for it. The other charges are probably ETF's because you cancelled before your contract was up. Reply ? by Amanda H. Tue September 9, 2008 @ 4:48 AM ? by Amanda H. Tue September 9, 2008 @ 4:52 AM No, I don't work for Vonage.. by Harleycat Tue September 9, 2008 @ 8:28 AM Can't by Amanda H. Tue September 9, 2008 @ 3:50 PM