What a crock

Posted Mon September 17, 2007 11:04 pm, by Regina N. written to Vonage

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I ordered Vonage phone service,thinking that I could save money on my phone bill.Instead I was lied to,assured that I could keep my current DSL with another phone co.After paying for shipping for their equipment and installing it,I learned that I couldnt keep my DSL service with another company.When I called to cancel Vonage,I was told that I had to pay 43.00(taken from my account right then)until their equipment was shipped back to them.Of course this came out of my pocket too.When I told them how I was lied to all I got was a "I understand"/I wouldnt use Vonage ever again.And of course,my money is still missing.

Refund all shipping costs,including the original amount of 15.00 plus 5.00 tax.thats a total of 63.00 for nothing.

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Re: What a crock by scott howe Posted Mon September 24, 2007 @ 1:46 PM My sister just went through the same thing. She has a home phone with DSL. She called me the other day to brag about the great deal she was getting with Vonage. The Vonage rep walked her through the whole process of porting her number to Vonage and told her that her AT&T phone service would be shut off on xxx date. She had already told him that her DSL was also through AT&T and he said "no problem". My sister can be a little "ditzy", but it should have been explained to her that her DSL will shut off at the same time her phone service does. She had been under the impression from the advertisements and what the rep said that Vonage would replace BOTH phone and DSL. Reply Re: What a crock by Harleycat Posted Mon September 24, 2007 @ 10:39 AM It is impossible to have DSL service with a VoIP line. DSL requires a copper phone line in order to function and VoIP does not run on copper. Reply Yes it will by scott howe Fri September 28, 2007 @ 7:53 AM