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Price adjustment

Posted Wed January 4, 2006 11:29 am, by Edythe D. written to Wal-Mart

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On 12/6/05, I purchased a 23" Television for $99.72 as a Christmas gift from Wal-Mart Supercenter Store #2574 60 Noble Blvd
Carlisle, PA 17013. While shopping at Wal-Mart #2574 about 2 weeks later, the exact product was on sale for $88.00. I emailed the Wal-Mart #2574 where I purchased the item to bring this to their attention. I received an email from walmart.com that stated:

"Thank you for contacting us at Walmart.com. Your comments and questions are very important to us as we strive to meet your needs.

We do apologize for any inconvenience. Walmart.com does have a policy available for instances such as this, however we can only issue the credit for the difference if the price drops within 7 days of the original purchase date and we are notified at that time. Unfortunately we would not be able to issue the credit for the difference in this case.

Please be advised that if this is not cceptable that you may return your purchase to a local Wal-Mart Store for a refund, however you may
not receive a refund for your shipping cost.

If we may be of further assistance, please email us at help@walmart.com,or call us at 1-800-966-6546. We're here to serve you from 6:00 AM CST to 1:00 AM CST, 7 days a week!

Sincerely,

Garrett
Customer Service at Walmart.com"

I clearly stated that the item was purchased at a local Wal-Mart store #2574, not online, but the email does not address that issue.

I would like Wal-Mart to honor the price difference on the item pourchased.


Reply



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by rich20034 Posted Sun March 30, 2008 @ 12:57 AM

first of all it is seven days from the date of the purchase that the
price can be adjusted and nothing after that.

Reply

by JenJen Posted Sat January 21, 2006 @ 6:09 PM

I disagree with most of the replies here. Wal-Mart's return policy for
most items is 30 days, correct? If so, what's to stop someone from
returning something with their receipt at the higher price, and then
re-buying it at the sale price? About a year ago I purchased a cafe
table/baker's rack set at Wal-Mart (~$99.84 I think) and then a few
weeks later it went on clearance for $50.00. I went in with my receipt
and the associate said she didn't think they could do it; when I
requested she ask the manager, he came up and right in front of me
said "Of course you can; we do price adjustments for 30 days." Don't
know if that policy varies by store or not though.

P.S. Now they automatically give price adjustments if you have
something in layaway and it goes on sale while it's in there - when
you go to pick it up the amount comes off of your payoff!

Reply


You make a good point by Ree Tue January 24, 2006 @ 9:02 AM
by Cor H Posted Tue January 10, 2006 @ 6:41 PM

I have to agree with the other comments here. $99.72 was a perfectly
acceptable price when you purchased it. There is always going to be a
possibility that an item you buy will be advertised at a lower price
at a future date. That is the chance you take when you make the
purchase.

The email you received was a form letter. It addressed your concern
in its entirety. Take out the part about the shipping costs since
it's not applicable to your particular situation and you have your
answer.


Reply


by Ree Posted Sun January 8, 2006 @ 5:39 PM

Obviously, you were quite happy with the price, and willing to pay
that price when you purchased it. Two weeks later, the item came on
sale, and now you feel you are entitled to the better price.

I really don't understand why you feel you are entitled to a refund of
$11.72 for the price difference after 2 weeks.

It's unfortunate that you missed out on the sale price, but that's
life, really.
What is the point of a store having a sale if a person may walk in
anytime and demand a previous sale price for an item?

I can understand, as a good-will gesture, honoring the sale price
within a week, but after that, one should not expect it, and a store
really isn't entitled to do so.

As for your email receiving a form letter response, I sympathize with
you. It's most annoying to receive a canned response from a company
that makes it obvious your letter was only skimmed.
From what I am reading in the responses, though, it's possible you did
write to the wrong company.

Reply
by EricMV Posted Fri January 6, 2006 @ 11:53 AM

It's frustrating that they misunderstood and misdirected your letter.
However, your letter would be more effective if you stated why you
believe you are entitled to some money back. Are you quoting a
specific policy or promotion?

Reply
by Ken V Posted Fri January 6, 2006 @ 8:53 AM

There does seem to be some confusion between complaining to Wal-Mart
and walmart.com.

I've noticed several of the letters posted here are sent to the wrong
entity.

According to your heading, Edythe, this letter is adressed to the
right one. I would still take wimaine's advice and give the store in
question a call.

Good luck.

Reply

lol by Richard Estroger Mon January 9, 2006 @ 1:16 PM

by wimaine Posted Wed January 4, 2006 @ 12:10 PM

First of all, the part about not getting shipping costs, is, I'm sure,
a part of the form letter. I don't think they specifically intended
that part for you. I mean, you emailed them -- you have to realize
that most people who use email to communicate with them also use the
website to shop with them.

Second -- I have a feeling that you contacted the wrong customer
service department. Walmart.com and the WalMart stores operate
independently of each other. The response they sent back to you was
the walmart.com policy on price matching, probably. Why not use the
phone and CALL the store in which you bought it? I mean, you'd have
to take it back there anyway -- why not call them and make sure that
THEY will do the price match?


If, however, the policy in the store is 7 days -- well, then they
don't have to "honor" anything. You waited 2 weeks, you lost out.

Reply




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