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Trouble at Your Murphy USA Fueling Center

Posted Wed May 3, 2006 8:59 am, by Heather W. written to Wal-Mart

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I stopped this morning at the Murphy USA Wal-Mart gas station in Rowlett, Texas to get gas. I was taking my children to school and my car showed I had only 1 mile to go until "E" so I figured I better fuel up ASAP. I used a $5 Wal-Mart gift card to pre-pay at the pump and get the 3c off discount. I pumped my gas to $5 which gave me just 1.76 gallons (approx) of gas. I was in a rush so I jumped back into my car and turned out of your parking lot. Just as I turned onto the main road, I looked down at my car's info center and saw it was still reading 1 mile to "E". This instantly troubled me. I always run my car down to just within a few miles of Empty, get gas and it resets showing the new estimate of miles to "E". My mind began racing imagining running out of gas with all 3 kids in the car and thinking of what I am going to do if this in fact happens, because by now I am down to 0 miles to E. I made it to the school, shut my engine off and restarted the vehicle to see if maybe for some strange reason it just wasnt registering the gas I had pumped. When I started it back up, it said the same thing, 0 miles to E. Panic. That's all I could do. My heart was beating rapidly, anxiety set in. I was so scared to death that I was not going to make it home because I would run out of gas and my youngest child and I would be walking. Thank goodness I was able to make it to another gas station on my way home and put in another $5 worth of gas, which immeadiately registered on my car's info center as giving me 26 miles to E. This tells me that when I pumped gas at your station, I received NO FUEL! Besides being ripped off monitarily and stressing out over the potential devastating result of running out of gas, I think this is actually illegal, though I will have to do some more research in that area.

I want you to check your gas pumps, their settings, their flow, I am not familiar with the way these things work, so I cannot tell you exactly what should be done, but obviously the pumps are not working properly. I would also at least like a refund of my $5 Wal-Mart gift card I used for this purchase, though I feel like the anxiety attack I suffered this morning is worth a lot more. And lastly, I would just like a sincere apology, not someone doubting what I am saying, or someone telling me my vehicle is the problem or that my info center isn't working properly - it's a brand new vehicle.


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by Bettyford7 Posted Mon July 25, 2011 @ 10:55 AM

Honestly your a moron which is laughable. Everyone loves to complain
about everything so what you had a bad experience everybody does at
one point in their lives. We aren't all boohooing and crying to a
stupid forum. Your just upset because you got caught being
irresponsible you want to blame anybody but yourself. As far as
everyone elses post I don't know what the point is complaining about
somebodies attitude uh hello they work at a gas station with morons
complaining that 5 dollars doesn't show up in an almost empty tank
when gas is ridicolously high lmao really? I would hate my job too!
And btw if you act like an idiot expect to be treated like an idiot.
Plain and simple. Man I am amazed at the society we live in now we are
all basically standing here with our hands open like children. Anytime
someone treats you wrong you want a freebie. Two words GROW UP!!! Be
the bigger person and walk away. Next time walk in and kill them with
kindness or guess what don't go back! If you don't like what I have
said I really don't care but hey I'm almost positive you will find a
way to complain.. And well lmao good luck in finding someone to care
because I sure don't!

by deejay Posted Mon November 12, 2007 @ 7:19 PM

I am seriously thinking about never buying gas at Murphy U.S.A.
Walmart again. Tonight I was late picking my grandkids up from
aftercare and my gas light was on, so we had to stop to get gas.
There was an elderly woman in front of me with a check, which took
some time, but she had to ask the young cashier three times to give
her a receipt. I then had to wait to pay for my gas, which was right
next to the window, then I had to wait for the cashier to turn the
pump on, then I had to wait for her to acknowledge me and give me my
change. When I told her this was taking entirely too long, she got
offended and held my change, asked if I wanted it, then dropped it
sarcasticly into my hand. I called to report it, she answered the
phone. When I called Walmart they said they have nothing to do with
Murphy except that they are on their property. Walmart and Murphy's
are going to the dogs...it's just a matter of time. Customer service
needs to be improved, and I would like to see you get an apology and a

by brena Posted Tue October 16, 2007 @ 7:22 PM

Attendants: Do you realize we pay your salary as a participating
customer at Murphy usa? My complaint is, just got off work needed
cigarettes stopped at murphy usa in mebane nc for the past 2 weeks
they did not have the brand that I smoke only in the soft pack, I
asked for 3 packs of basic in the box this bleach blond bimbo was
giving me 2 packs in the box the other in the soft pack,she said do
you want these before I ring them up I said what she looked at me and
she began to treat me as if I was her child or slow in learning and
hearing. I said don't talk to me like I'm your child she told me I
was hard of undertanding what she was saying I said no I asked you
what did you say and she begin to rant and rave pointing her finger at
me she said I was being nasty to her earlier I just asked her had they
stopped selling the cigarettes in the box it has been 2 weeks that's
all I asked her. Murphy USA you need to train your people with
manners especially talking to grown people that is older than she is.
This is not the last time you will hear from me I will take this
action further beleive me I will.


by HeatherMama Posted Fri June 30, 2006 @ 2:12 PM

I'd like to thank everyone for their replies to this matter. So many
of you responded, yet, not one reply from Wal-Mart or Murphy USA. Oh
well, like I really expected them to put any amount of effort into
good customer service anyway.

I would just like to say, some of the replies came off a little rude,
but I'm not taking it personal here. I understand replying to someone
who may have come off sounding like a jacka$$. But seriously, I'm not
an irresponsible mother because I let me gas get low and chose to fuel
up in the morning before school. That has no reflection on my level
of responsibilty.

I first used Planet Feedback about 5 years ago and got great results,
when places of business actually appreciated their customers' views
and opinions. Now it seems like you're more likely to win the lotto
than to get an answer out of these places. Even if my vehicle was the
problem, it would have been in their best interest to just apologize
for my experience and even inform me that they looked into the matter
and found no errors in their equiptment. You know what I mean?


by Sava Posted Thu June 1, 2006 @ 12:45 AM

Ummm...I have a digital dash in my vehicle that gives a "miles to
empty" readout also, and if you run it that far to empty and then only
put a minimal amount in to fill it (like $5) it will NOT register even
if the gas is there! Furthermore, you get approximately 10
miles-to-empty for every gallon of gas you put in, so 1.76 miles=about
12 miles-til-empty. Then you put in another $5, so that comes out to
approximately 24 miles to empty, which says to me that you did indeed
get your money's worth of gas at the Wal-Mart. Because you would've
got even LESS than 1.76 gallons on your second fueling (without the 3
cent savings, which didn't amount to much anyway), and if you really
have a car that gives you 26 miles on 1.76 gallons of gas, then I
really have to know what kind of vehicle you're driving, because no
matter how great most people think their car's gas mileage is, usually
it only comes out to 10-12 miles/gallon.

No gas station is going to charge you fo gas that does not come out!
And if there really wasn't gas coming out, wouldn't you be able to
feel it? Are you that unfamiliar with gas pumping that you can't tell
the "feel" of a pump that is turned on and has gas flowing through it?

Lastly, you might want to get your car checked. My car dealer told me
that continually running your vehicle that close to Empty could mess
up the float/fuel gauge, and that could be why it's not registering


Trouble at your Murphy fueling center by Grammi Tue February 15, 2011 @ 10:06 PM
by Alexandra Posted Sun May 7, 2006 @ 5:44 PM

My husband has a DTE indicator in his car.

Basically it calculates how far you can go based on your average fuel
economy, how you're driving, and how much gas is in the tank.

I've seen the MPG indicator go up to 99...when the car was going
downhill and the accelerator wasn't being pressed.

That being said, an ounce of prevention is worth a pound of cure.
Don't get yourself into that situation in the first place if you can
avoid doing so!


by GuestsSuck! Posted Thu May 4, 2006 @ 8:09 PM

What I don't understand is the fact that you had more than $5 on you
at the time of your first fill, so why not fill up the whole tank? Do
you make daily trips to the gas station?

You brought this on yourself and you deserve nothing.


by MA Loper Posted Thu May 4, 2006 @ 2:09 PM

OK, gas is currently close to $3 per gallon (at least around here it
is), you used a $5 gift card for $5 worth of gas and you received 1.76

Going on the presumption that your car has AT LEAST a 10-15 gallon
tank, I can see why only putting ONE POINT SEVEN SIX GALLONS OF GAS
would probably fail to register more than a mile of driving. I am
amazed no one else called you on this.

I know gas is ridiculously expensive right now. I have a full size
pick up truck right now and I have to put $10 in just to get a quarter
of a tank!! But come on, use a little sense here! You put $5 in the
gas tank, you got $5 worth of gas. No one stiffed you, no one ripped
you off.


And while I'm at it. . . . by MA Loper Thu May 4, 2006 @ 4:36 PM

Agreed! by JenMo Thu May 4, 2006 @ 4:47 PM

I would have called shenanigans, by dragonflygrrl Thu May 4, 2006 @ 6:43 PM

Say her car gets 20 miles per gallon by Gdess74 Fri May 5, 2006 @ 2:49 PM
by JuliePie Posted Thu May 4, 2006 @ 8:17 AM

Here's some advice:

Don't ever trust your DTE (distance to empty) gauge. It's not
fool-proof. It can fluxuate and go down and up depending on how fast
you are going, how often you are stopping, etc. I once drove with mine
on O for my 20 minute ride home and then to the gas station the next
day. It has also been known to jump from 26 to 17 to 9 to 3 and back
up to 15 in just a couple miles.

Try to keep your fuel level above a half a tank. It is believed that
the gas actally burns a bit slower when the tank is fuller, and is
less likely to be affected by cold weather.

I hope these tips help you save a little on gas and keep you from
running out!

Also, check this out for the best fuel prices:


by Venice Posted Wed May 3, 2006 @ 11:03 PM

Even though it's been previously said, it's worth repeating...NEVER
let your car get that low on fuel, especially when you are driving
your kids around. I can't believe you would let it get down to one
mile. What if you got caught in unexpected traffic? You caused your
own anxiety.

Also, as someone else said, having lower than 1/4 tank allows
impurities and gunk to get sucked into the system, which for obvious
reasons is not the best way to keep your car running properly. Why
would you abuse your brand new car in that way? And one other thing,
which is solely my opinion, if you can afford a new car, you should
also be able to afford to keep fuel in the tank, instead of risking
running out of gas while transporting your children.

Of course, none of this is the point of your letter, however, as also
previously mentioned, you should have taken it up with Walmart in
person instead of writing a letter. And don't rule out the possibility
that the gauge is not working properly regardless of the age of the

by bfallona Posted Wed May 3, 2006 @ 8:34 PM

As a former Store Manager and District Manager, I can clear up some
1. All pumps get fuel from the same tank. So if you had a problem so
would others.
2. I have never had a case in 20 yrs in the business, where this
3. Did you call the store or just write the complaint? What did they
say? They can look up the sale.

Since all unleaded comes out of the same tank, IF the store was
having problems customers will them them know immediately. I think the
problem is with the car monitor. New or not cars can have a problem
the day they drive off the lot. Have it checked out and don't drive
with such low abounts evenif you get good mileage which I estimate at
about 12 miles per gallon.


Actually by poetry_babe Sun May 7, 2006 @ 5:38 PM

by vc Posted Wed May 3, 2006 @ 7:16 PM

I know you were seeing if turning your car off and then back on would
reset the gauge, but I was always taught that you use more gas
starting the car than if you leave it running for short periods. Like
if you have a five minute stop and you can leave your car running
safely and legally, to do so. Maybe that's an old wive's tale,
Mythbusters should do an episode on that. Just a thought if it
happens again.


I was taught the same thing... by Venice Wed May 3, 2006 @ 11:16 PM

Idling only for 30 seconds by AngelaMN Thu May 4, 2006 @ 8:32 AM

by JenJen Posted Wed May 3, 2006 @ 6:58 PM

Maybe you did get ripped off, and if so you do deserve your $5 back,
but I can't believe you would wait until it says you only have 1 mile
left, and then to top it off, rush to get gas on the way to drop your
kids off at school! Irresponsible!

by S. Brown Posted Wed May 3, 2006 @ 2:15 PM

Although it sounds like the fuel pump at Walmart was malfuntioning for
some reason, you are creating your own stress and anxiety by letting
your tank run to completely empty and risking running out of gas - -
it's just not safe. What if there was some sort of emergency and you
had to evacuate or whatever with your children? And what if your
vehicles "info center" malfunctioned for some reason? Personally, I
never let my tank go below 1/4 full. Gas is obviously expensive these
days, but it's a necessity that must be dealt with.


by AngelaMN Posted Wed May 3, 2006 @ 12:20 PM

When you allow your tank to run past 1/4 tank, mineral deposits and
other impurities that cling to the interior walls of your gas tank can
get sucked into your fuel system. Not good.

The solution to your anxiety attack is this: Don't let your car get
so low on gas! Geez.


by poetry_babe Posted Wed May 3, 2006 @ 12:04 PM

This sounds like something that happened to a friend of mine. I don't
remimber what station it was at but she filled up with $10 worth of
gas and it didn't register on her car. She imediatly went back inside
the store and told them and they came out and realized there was no
gas in that pump. I doubt that you will get anything because you
didn't mention it when it happened. I know it's not right or fair that
places get away with things if you don't mention it right away but
they do. I hope you get the problem figured out.


by Brenny Posted Wed May 3, 2006 @ 11:13 AM

I would leave all of the anxiety attack information out; Wal-Mart
doesn't care.

I think you should have went back to the gas station right after you
refilled with the two receipts and spoke with a manager about a
refund; not came home to write a letter. I don't think Wal-Mart
responds well to letters but the manager would have had to give you
some sort of explanation with you physically there.

by Banrion Posted Wed May 3, 2006 @ 11:07 AM

I doubt the problem is with Wal-mart, or the gas. Your digital gas
calculator becomes less and less accurate the lower your fuel actually
goes. It is not good for your vehicle or the many computerized
sensors to be running your vehicle on fumes constantly.
The likely reason your calculator did not change after your first
purchase of gas, is that it was not enough to change the fluid level
in your gas tank signifigantly enough to register.You did not state
what type of vehicle you drive, but I doubt that your vehicle gets 26
miles to a gallon. A good rule of thumb to ensure you are not putting
undue wear and tear on your vehicle is to fill up once you reach 1/4
of a tank.


That is what I was thinking.... by gb Wed May 3, 2006 @ 3:43 PM

Right on, Banrion. by Nicky Dicky Wed May 3, 2006 @ 6:01 PM

I worked at murphy by Tina6946 Fri November 30, 2007 @ 8:21 AM

Murphy by Smarie Sun March 15, 2009 @ 3:11 AM

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