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Boys clothing availability
Posted Tue July 3, 2007 1:06 am, by Melissa O. written to Wal-Mart
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I am writing regarding the store in Ketchikan, Alaska. In order to properly convey my frustration I need to tell you of the times I have tried to find items for my two toddler boys. The first time this occurred was my first time shopping for clothing in this store. My son needed pants as he had recently hit a growth spurt. This was May in SE Alaska and this store did not have one pair of pants in a size 2T to a 5. They did however have an entire rack of shorts in varying sizes. Being that we are literally the rainiest city in the US I find this ludicrous. I spoke to the person working the clothing department and they told me that this store has no control over what items they receive. They just get their shipment and put it out.
Needless to say, after hearing this, I decided to do my shopping online.
For Christmas I decided to see if the store had any holiday outfits for my children to wear in their preschool pageant and for Christmas pictures. The store did not have one holiday outfit in a size 2T to 5 for a boy. They did however, have an entire rounder of girls outfits in varying sizes. Red dresses with faux fur lined collars, tights, party dresses, anything you can think of. But not even a snowflake sweater for a little boy. Once again, I expressed my dissatisfaction to the person working the clothing department and was told the same thing.
Then on July 1, I thought I would see if the store had any patriotic shirts or anything for my two boys. Not one thing for a little boy, but wonder upon wonders they had an entire rounder of little girls clothing in varying sizes. If my boys wanted to wear a halter top, a bikini, or a dress they would have it made.
I continued my shopping and happened across the assistant manager. I talked to her about this and let her know about my experiences. She let me know that the same thing is starting to happen to your store up North. This is ridiculous. Your store has no control over the items you receive, they are just sent. So basically they can take our complaint but they can do nothing about it. Why is this? Why does your Ketchikan store not get a varying selection of items in boys and girls clothing in varying sizes?
Stop sending stores orders without checking the availability of sizes and items in boys and girls clothing. Little boys also wear clothes. On occasion we can even talk them into dressing up. Start listening to your store managers when they let you know of customer concerns. Each time I encountered this I informed someone of my unhappiness. This has been over the course of a year, and still the same situation.
Realize that you are one of only two stores on this island that sells childrens clothing and you should cover the entire market of clothing sizes and styles.
I do still shop at your store for many other items and it would be a nice surprise to see this situation addressed the next time I happen by the clothing department. Thank you for hearing my concerns.
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by Alissa S. Posted Thu July 5, 2007 @ 10:03 PM
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I posted in another part of this thread, but wanted to suggest Childrensplace.com in a more prominent place. Lots of great stuff and matching/coordinating stuff for boys, too. I've been able to coordinate my three boys 10,7 and 3) since the second one was born. Plus, they have a great on-line clearance section and run 99 cent shipping deals (99 cents no matter how big the order).
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Thanks!
by Melissa O Fri July 6, 2007 @ 1:13 AM
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by Rhet Canter Posted Thu July 5, 2007 @ 7:34 PM
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It's obvious they don't merchandise by weather type in the country. Some mass merchants do, but not all of them do. I really thought Wal-Mart would. And the seasonality of merchandise is way ahead of the actual season, it's been like that for a couple of decades now. So you need to shop for Christmas around end of September and guess how much bigger your boys will be in a couple of months. I realize that's hard to do, but worth a shot. Or......just dress them like girls while they're still young. They did that in the late 19th and early 20th century and those kids turned out well. Who knows, you might start a new trend in Alaska!
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by Gino Posted Thu July 5, 2007 @ 12:30 AM
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Melissa,
Your letter makes a lot of sense. Considering they have some competition, limited maybe, but competition none the less, it should make sense that they listen to their customer base. I know the few Walmarts I've been in have the same problem with selection for boys vs girls clothing. I guess because of Alaska's location, there must be a system in place that clearly needs to be re considered. I hope you DO hear from them, but for some reason, I've rarely seen them respond to letters.
Good Luck, who knows, maybe things will change and you'll get a better selection to choose from.
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by ChrisH Posted Wed July 4, 2007 @ 3:40 PM
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You might consider the fact that a large majority of WalMart's clothing is made in China and many obscure places in SouthEast Asia (Mid-east) such as Pakistan. Therefore, with your location being Alaska, the potential for shipping issues are greater than say: Seattle, perhaps, where there is a greater concentration of residents.
It's not an excuse, but a fact of life for those who live in some of the most beautiful landscapes of North America. Listening to department managers is a good thing, but it doesn't change the fact that random shipments will come on their own terms after dealing with customs and other international shipping hurdles. It could be worse: they could have the shipments go to a central warehouse and THEN ship them to the stores!
What you COULD do is to encourage Walmart to start producing more product within the continental United States to speed things up. Of course, they could also FLY the product in, but then it would be a Walmart Super-Slasher-Saver price anymore.
good luck. I don't see Walmart changing much unless you and 300 million Americans get enough of it and stop shopping there. But I don't see that happening. Do you?
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by - Leanne- Posted Tue July 3, 2007 @ 8:43 PM
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Walmart has had issues with clothing for the last several years now that has effected their sales enormously. I see they still have an area of weakness. Good luck, I hope you hear back from them. My boys were much younger when I purchased from Walmart for them and back then they did have plenty. They've since rearranged the entire store and things are different now, not sure it is for the better. Now that they put kohls in up the street from there...........lol
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by Venice Posted Tue July 3, 2007 @ 5:35 PM
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I had the same problem in JC Penney's. Whenever I needed long sleeve school shirts for my son, they would only have short sleeve ones. I asked an employee why they only had short sleeve shirts in the winter, and I was told that the store has no control over the merchandise, and that it is automatically shipped from Texas, where it is still warm.
Doesn't make much sense, does it?
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Catalog
by Venice Tue July 3, 2007 @ 6:23 PM
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by JuliePie Posted Tue July 3, 2007 @ 3:30 PM
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Is there an Old Navy or Kids R Us (or Toys R Us w/clothing dept) near you? I have 3 boys, sizes 2T, 5, and 8X, and I only can ever find matching outfits for them at these two stores. Like you, we usually look for matching stuff at Christmas and Fourth of July.
While Walmart is great to pick up a few play clothes, or jeans for back to school, I haven't had much luck around here (MA) with them either.
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Kids R Us
by JuliePie Sat July 7, 2007 @ 11:10 AM
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Our WalMart is the same way. I went looking for some patriotic shirts recently and found a whole pile in the men's section. I didn't find any in the women's department and absolutely zero in boy's. I didn't look in girls, I don't have one (yet). What really baffles me is that this WalMart is literally around the corner and down the block from a rather large Naval Air station whose soldiers' families make up a large percentage of the local population.
Overall, though, I find that our store has a VERY limited toddler boy's selection in ANYTHING. I get most of Peanut's stuff from JCPenney.com or Old Navy (although their selection is getting more and more limited, too).
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by TwinkleToes Posted Tue July 3, 2007 @ 2:26 PM
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Come to think of it... we have a crummy boys department too...
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While I agree that they seem to have a problem stocking boys' clothing, you seem to be shopping a little late for holidays. July 1 for the fourth of July? Even stores here in the states have moved their "patriotic" clothing to the clearance racks well before July 1.
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by TwinkleToes Posted Tue July 3, 2007 @ 11:06 AM
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I just can't help but giggle over the fact that they had SHORTS but not PANTS in a store in ALASKA. I mean I know you get comfortable temps in the summer... but still... hehe
I hope you hear back but I don't think they are a company that responds here.
Good luck Melissa.
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by PaintedLady Posted Tue July 3, 2007 @ 10:57 AM
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Most of the large stores like Wal-Mart, Target, and K-Mart stock items based on past sales. If young men's clothing didn't sell well when they stocked it, the order amounts are cut. While you want to purchase the items, not enough others have done so in the past to make it profitable for the store, so it is unlikely that a request from one party will change things.
It really sounds like online or catalog shopping is the way to go for you.
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past sales
by Melissa O Tue July 3, 2007 @ 11:56 AM
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Corporate
by PaintedLady Tue July 3, 2007 @ 12:53 PM
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by gb Posted Tue July 3, 2007 @ 10:50 AM
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It seems silly that they don't stock clothes for the climate you live in. Have you considered ordering stuff online from Old Navy, LL Bean or Lands End? As the mother of boys, I can tell you that even though I have lots of stores available to me boys clothing selections is far more limited than for girls. If I see soemthing I like I grab it because it probably won't be there next week and there probably won't be anymore coming in!
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LUCKY!
by Melissa O Thu July 12, 2007 @ 1:36 AM
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