Last attempt

the only way your going to get anything done is your going to have to
call 1-800-walmart and tell them about it that is the only way to get
anywhere with them.

When it comes to Wal-Mart I have a "rule of thumb". If I need
something where I might have to talk to someone I don't shop at
Wal-Mart. I only go there if I know exactly what I need and know
exactly where it's at in the store. Then I'm in and out. Wal-Mart and
Customer Service do not exist together in the same retail universe.

I'm amazed at how many people hate walmart! I have never had a
problem, maybe it's just luck because all these people can't be wrong!
I'm more of a target person anyway!

I normally do not shop at Walmart because the Walmarts in my area are
total hell holes. It's really strange how some Walmarts can be the 7th
circle of Hell yet some of them are absolutely beautiful but I
digress.

With that said, in all of the Walmarts I've been to, they have the
DVD's located in and/or outside of the electronics department. Some of
them are in a categorized such as Disney movies in one section, TV
shows in another. The majority of the movies are just there. If you're
looking for a specific movie, sometimes you have to go through all of
the sections just to find them. Asking an employee to direct you to
the exact spot may not help because he/she may not know where it's at
as the movies aren't really categorized. Yeah, it sucks but let's face
it. You're at Walmart. They aren't known for their attentiveness to
the shopper. They're known for their dirt cheap prices and those dirt
cheap prices come at a price..bare minimum help from employees. And
you're right.. they do cater to a "certain class of people". They
cater to people who are willing to substitute "customer service" in
order to save a few bucks.

If you are looking for a specific DVD, especially a work out DVD, your
best bet is going to a store that specializes in movies or even Best
Buy where they keep an inventory on their movies and can look it up
right then and there to see if they have it.

I flipped on a Walmart cashier last week, she was ignorant, didn't say
a word only to tell my seven year old really rudely "Don't mess with
that!" when he touched the round thing the bags are on. Needless to
say I caused a scene, told her she should not be working with people
if she hates them so bad, it goes on and on. I put her in her place,
in front of all the huge lines. I could tell she was embarassed and
ashamed of her behavior. You need to put nasty people like this in
their place. You can complain after the fact, sure, but that never
gets you nowhere. I get more satisfaction out of confronting the
nasty clerk. I treat them the same way they treat me. I don't take
it, like you seem to do. I'm not saying you should have been
yelling(my PMS was to blame too) but you need to stand up for yourself
in front of these ignorant you -know-whats. I hope you get a
response.

you could always sell it on ebay or one of the sites that lets you
sell/swap gift cards. Or, if you don't really need the money, you
could donate it to the local homeless shelter, pet shelter, etc. They
would LOVE to get it.Then you would have a good warm fuzzy feeling
instead of the agita that walmart specializes in producing (I hate it
too..)

Rude, rude, rude. Especially in the auto department. And always long
lines at the checkout.

They just build a new Target down the street. I wonder how that cut
into their business.

I know some have been not so nice to this girl but it just seems like
this is so bogus. I know Walmart is not the epitomey of service
excellence, but could she not have looked up to see the signs which
would have directed her to ANY of the areas she was asking about?
I have roamed around in many a store looking for the appropriate
department and when I finally ask someone will either direct me there
or in some cases they will actually walk me right over to that
department.

There just seems to be something wrong with this letter...too many
attempts and again never looking up to see a sign???

WalMart. Nothing else is necessary to state. In the future just toss
the gift card in the garbage without using it.

While I'm not condoning you choice of words when it comes to "certain
class". I think you all need to let up on the girl. Shes frustrated
and has a right to be. Who on these message boards doesnt get diarrhea
of the mouth every once in awhile when they are worked up?

And I actually do see your point. While I'm not saying that everyone
who shops at Wal-mart is a sumbag, one of my major reasons, among
others, for not shopping there anymore is the people who patron my
local store. While trying to keep very aware of the words I'm using,
I would much rather go to a store where I don't hear mothers screaming
at their children for misbehaving or children throwing temper tantrums
because they arent getting a new toy. As unsensitive as it seems, I'm
single with no children and make a decent living wage. Its my choice
to go somewhere where these people are less likely to be and that is
what I would rather do.

Walmart employees are only trained to work in their areas. If you are
hired to work in pets you work in pets, and have no idea about the
rest of the stock. I wouldn't be able to help you as I don't even know
who Julian Michaels is.
That being said, I was with you until the *certain class* of people
line. I am a working, married, mother of 2. I am 28. I shop at Walmart
exclusively, minus a few trips a year to Target. I put back things
that I look at, I refold shirts if they were folded. I have only
returned 2 items in my life. A double Christmas present and a pair of
shoes from my job that fell apart after a week. So what *class* of
person does that make me. Oh yeah, and I never give sales associates
attitude because they weren't trained to properly do their jobs
either.

I'm not a big fan of Walmart in general. For what it is, one can't
beat Walmart for prices. It's no big secret that Walmart does whatever
possible to provide those low prices, including documented cases of
using questionable employment practices and tactics.

We have to be mindful, as consumers, that employees deserve some kind
of respect because there's dignity in all work. The fact that they
have no incentive whatsoever to go the extra mile is what Walmart is
all about. If it's going to change, we have to change our
expectations. While your service was poor, it should have been taken
up with the manager at the time you were in the store. Calling them
names in a letter just takes away from your issue.

Could the manager have been making a deposit at the time you called?
If they close at 9 and are busy, it's a possiblility a call back in a
few minutes could have gotten results.

My experience has been that most Walmarts I've visited have a seperate
section clearly marked and seperated by counters and security monitors
for electronics and dvd's, video games, controllers, etc.in locked
cases and open displays. With "bargain and soecials" outside that
area. The aisles are also clearly marked with signeage.

We aren't talking about Van Cleef and Arpel or Saks Fifth Avenue,
we're talking about bargain shopping at Wally world. Your issue is
valid and there's plenty of room for improvement, but disrespecting
them and boycotting their store isn't giving them incentive to change
or to help.

Would you be willing to give them another chance to make it right?
Perhaps a different approach?

Up until the last couple lines, I was thinking this was a pretty
decent letter. No call for firing of all employees, no demand for gift
cards, several attempts to speak with the manager, etc, but the last
bit kinda killed it for me.

I live in an area where Wal-Mart is pretty much the only option we
have unless we want to spend 4 times our budget in gas and increased
prices. Thankfully, the Wal-Marts in my area are clean and
well-stocked, as well as being staffed by good and decent employees. I
guess we are just a 'certain class' of people and don't expect any
better.

All that being said, it sounds like a local issue. I've seen enough
nasty managers to know that the attitude you recieved is often a sign
of managers cracking down hard on employees being 'out of zone'.

Keep trying and for the sake of that 'certain class', rethink your
attitude.

You should go back to pursuing a manager. You gave up and wrote this
letter to corporate, which I am not sure is going to accomplish much.
The employees were pointing you in the right direction, but you found
fault in the way they spoke to you. That is a local issue.

If you really want something to change at that WalMart, go back or
call until you get a hold of a manager. Do it and get it over with.
I wouldn't harbor a lot of heartache over this. It deserves to be
brought to that store management's attention, but this isn't something
you should lose sleep over.

Kudos to you for trying to contact the manager in this situation; it's
too bad she wasn't available. My thought is that she **was** there
when you called back; I mean, how does a huge store like Walmart not
have a manager on duty?

However, I have to take issue with this sentence, "I will never go
there again, and now I can see why they only cater to a certain
"class" of people!!!!!!!" It comes off as arrogant and elitist. There
was no need to include that as your complaint stands on its own.