|
|
 Poor treatment at Walgreens pharmacy
Posted Tue February 8, 2011 12:00 pm, by stuartc777@gmail.com s. written to Walgreen's
Write a Letter to this Company | Rate this Company
I called to ask a pharmacist at Walgreen's in Pittsburg, KS about alternatives to a medication that I am taking since my insurance company won't pay for it any more. I wanted to do some homework before I saw my doctor to get my prescription changed. I talked to a pharmcist named Sam who said he didn't have time to answer questions, that I should just go to my doctor and that he wasn't in the business of giving free advice. Gee, I thought pharmacists are there to help give you information about the drugs you are taking. I later picked up another prescription at Walgreens and when Sam overheard my name at the pickup window, he told the other pharmcist that I was the du@!a$$ that he "put off" on the phone and they both had a little laugh at my expense (well I guess at Walgreens' expense since I won't be doing business with them any more). Also, they have the absolute slowest drive thru in town. You can pull up to the window and they will completely ignore you to the point that I see people leaving after waiting without a reply for 10 minutes or so. They could at least greet you and tell you that it will be a few minutes. Just all around poor customer service and treatment. Staff doesn't even try to act like they care about their customers.
Monitor their pharmacy in Pittsburg, KS, train them to provide acceptable customer service and have a talk with "Sam".
 Reply
| Log In/Create an account | 18 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
 |
 |
 |
|
|
|
Walgreens is always super helpful at the Pharmacy when I have a
question about a medication I am interested in. If I show them the
prescription, they will tell me an alternative to ask the doctor for,
that might be cheaper than what I was prescribed.
Reply
|
|
|
|
|
|
by dg132001 Posted Fri February 11, 2011 @ 6:02 PM
|
|
|
The employee probably could have handled themselves better, but not
really sure why you would want the advice of a pharmacist instead of
your doctor.
Reply
|
|
|
|
|
|
|
|
|
|
|
|
|
|
by GreenEyedHawk Posted Thu February 10, 2011 @ 6:39 PM
|
|
|
I agree with PepperElf in that the pharmacist probably cannot, by law,
give you the information you were looking for.
However, that being said, he handled this extremely unprofessionally
and I hope Walgreens takes action accordingly.
Reply
|
|
|
|
|
|
|
Wow. I think he should be fired. Calling you a name -- especially
within earshot of you and any other customers -- is a deal breaker in
my book.
Reply
|
|
|
|
|
|
|
|
|
|
|
|
by PepperElf Posted Tue February 8, 2011 @ 5:39 PM
|
|
|
The pharmacist is there to to the following
1) Fill a prescription
2) Warn you of any interactions - i.e. what you can and cannot take
your meds with
3) Contact your doctor if there's something wrong with the
prescription
4) Contact your doctor to verify the prescription
5) Contact your insurance to go over the paperwork
The pharmacist CANNOT - by LAW - give you the information you are
asking him for.
Not without risk to his license or his job.
Basically... Walgreens will not punish Sam. They cannot punish the
pharmacist for refusing to break the law.
Reply
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
SHARED LETTERS 
del.icio.us
Digg this
