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Tricare Not Accepted at Walgreen's Pharmacies
Posted Fri August 10, 2012 12:00 pm, by T. B. written to Walgreen's
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I had a prescription to turn in and went to Walgreen's 24 hour store located on San Pedro Ave in San Antonio, TX. I waited my turn to be helped, they were busy, so it took a bit. When it was my turn, I already had my insurance card and my military ID card out. I have Tricare and its my secondary payer. When I stepped up to the window to hand in my Rx, the tech took one look at my military ID card and told me that they do not accept Tricare. I was pretty stunned since Tricare care is accepted at most all pharmacies and provider offices. She went on to say that letters were sent out to patients and that they had stopped taking Tricare last year sometime. She also went on to tell me that they would again accept Tricare starting in September.
I have not been a patient of Walgreens for many years, so I am not sure how they would have notified me. I use Target or get my Rx's filled on post for the most part. It was after 7pm and Target pharmacy I use had closed and since I had seen a civilian provider, I cannot get my Rx's filled on post. I chose this Walgreens because of the most excellent customer service that I had received the day before when dealing with my daughter's Rx issue. Normally when Target is closed I will go to Walmart, but again, since Walgreens really went the extra mile for my daughter, I wanted to use them for my own self.
My complaint is that there really should be a listing of insurance carriers that Walgreen's doesn’t take, posted somewhere, so that customers can see if their plan or carrier is accepted. I wouldn’t have had to stand in line for so long had there been a sign that indicated accepted carriers.
Please post either a listing of accepted or non accepted carriers somewhere in the customer area in your pharmacies.
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I always check with my insurance to see where it's accepted and where it isn't. I've always considered it MY responsibility to find out where I can and can't use insurance. That's just how it's always been, and I've taken it for granted.
I don't know what Walgreen's does and doesn't accept, but both lists are probably fairly lengthy, so I don't know how practical posting a sign would actually be.
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by billt Posted Wed August 15, 2012 @ 1:41 AM
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Just to let everybody know, tricare has a web site you can sign up for various email newsletters that keep you informed I received a alert that walgreens was being removed from the acceptable list on a certain date YOu need to stay informed it is not walgreens responsibility
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by Back_n_TX Posted Tue August 14, 2012 @ 3:03 PM
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It's not practical to post of a list of all the insurance plans that they accept or don't accept. There are, quite literally, thousands of different plans and variations on plans. They would need to paper an entire wall.
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If you'd been in the ER, why not just use the hospital pharmacy? Surely that pharmacy would take Tricare, wouldn't it?
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by hobbs Posted Mon August 13, 2012 @ 1:29 PM
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Tricare used to be carried at Walgreens, but there was a dispute with something between Tricare (South?) and Walgreens. The matter has since been resolved, but Tricare won't be back in Walgreens until September.
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by PepperElf Posted Sun August 12, 2012 @ 2:12 PM
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http://www.tricare.mil/mybenefit/home/Prescriptions/FillingPrescriptio ns
http://www.express-scripts.com/TRICARE/pharmacy/
So, if you want you can yell at walgreens to give you the list, and see how long that takes.
Or you can get the information in a few minutes from Tricare.
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OMG
by T. B. Mon August 13, 2012 @ 11:34 AM
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