Walgreen's Pharmacist Goes Above And Beyond

Please read the foolowing meeting minutes from the Washington State
Board of Pharmacy.

www.doh.wa.gov/hsqa/Professions/Pharmacy/documents/20...

cmd

it's always awesome when you find a pharmacist who really cares to
ensure that your medications won't hurt you.


=)

wouldnt pharmacies need special,air-tight equipment for that? I can
only imagine all the allergen particles in the air!

that cross-contamination practices aren't standard protocol in
someplace as critical as a pharmacy. That's like saying an O.R. can't
promise it will be 100% sterile!

Thanks for bringing this situation to light and for taking the time to
give Rachel the Kudos she deserved!

I think Rachel could give lessons in customer service.
What a great letter and how nice that you took the time to make sure
Walgreen's knows that they have such a valuable employee.

Simply a wonderful letter.

Please consider writing letters of complaint/suggestion to the OTHER
pharmacies involved, hopefully with the result of spurring them to
adjust their attitudes and practices. Surely there are others out
there with drug allergies to be concerned about!

What a great letter! Thanks for sharing your positive experience with
Walgreen's. I have been using the Walgreen's in Lake Forest,
California for the past 8 years and they are wonderful. Both of the
pharmacists know me by name and always go above and beyond with their
service and advice.

Great letter! I think it's excellent that you go above and beyond for
your allergy situation and I think it's great that you've informed the
pharmacy of this so that they can do as much as possible to limit your
exposure. I do have to comment on the guarantee of cross
contamination. Unfortunately, there is really no way to guarantee
this. As much as you try to wipe down counting trays, counting
spatulas, counters with alcohol sometimes even the minute amount of
Sulfa, which is a very popular drug/derivative, may still get by and
would be enough to send someone into anaphylactic shock. Because of
that, I can understand why the other pharmacies were totally upfront
about this and I'm quite sure that they would've done as much as
possible to limit your exposure.

Great letter. I'm glad you found a pharmacist that will work with
you. I hope your are feeling better. I read (on another site) what
happened. It must have been frightening and even more frightening
knowing that just a small cross contamination can cause it. I was
going to suggest that you speak to a pharmacy about them providing a
set of equipment that would only be used for you to limit the risk.

I have medication allergies as well but luckily, I usually need a
large amount of the drug before I show any symptoms. My biggest
problem is that I'm allergic to scented and dyed laundry detergent.
Even one night on sheets washed in scented detergent gives me a rash.
I have to travel with my own linens. I even got a rash from the
sheets in the hospital. They had to get me a sterile pack from the OR
to put on my bed.