Walgreens Refused to Price Match

I work at a Walgreens. We don't price match.

No, you're not entitled to anything. You should've price checked
before you shopped. I mean, after all, you stated that the Walmart and
Walgreens are located in the same campus, right? Seems easy enough to
go from one to the other to check.

The Walgreens where I live does not have a policy of price matching
which seems to be the case with the store you dealt with. They will
not change their policy because you disagree with it.

Why should Walgreens reimburse you for time and fuel when you should
have compared prices in the first place thus avoiding the whole
situation.

Walgreens doesn't owe you a dime.

Ummm just cause the store name starts with WAL does not mean that they
are the same or have to price match ANYTHING. They are Walgreens NOT
WalMart. If you want to pay WalMart prices...SHOP at Walmart.

Where on earth do people like this get the stupid idea store policies
shouldn't apply to them? And how does Walgreen's owe you a discount
just because you want it?

You know, business is a two way transaction people, and far too many
embarrass everyone else with their freakish entitlement attitudes and
lack of respect for the legal and social rights of businesses and
their employees.

If you were that interested in price matching you should've looked up
their policy before this experience. If they did price match, which
others have said they do not, I can assure you they would not price
match Walmart because it is a discount store.

I stayed off this letter because everyone pretty much said what I was
thinking: Walgreens doesn't price match. Period.

But I think I would like this letter more if the idea of
price-matching were put forth as a suggestion rather than an
expectation. In this case, the OP expected Walgreens to automatically
to match the price the way Walmart does. But Walgreens is not Walmart;
as Summerman said below, low prices are not their niche.

I think the letter also highlights the limitations a manager often has
at a corporate-run store. I know a lot of people on this site (myself
included) are pro-getting-the-manager, but sometimes a manager is
restricted in what he/she can offer the customer. And as we've often
said, "no" does not always equal being treated in a shoddy way.

If the lowest price is what the OP wants, then she needs to shop at
Walmart. I'm not saying that to be snarky; it's just that sometimes
consumers need to make a choice on what they value more: low prices or
convenient service.

We have a Riteaid across from our new Walgreens here and they SUDDENLY
started advertising that they will match prices. Now I know why!

Apparently, you do compare prices and you're not a loyal customer.
Otherwise, you wouldn't have known the price difference.

Saying "no" to you is NOT "shoddy" treatment. It's simply enforcement
of company policy. This is "the customer is always right" attitude
taken too far.

Sometimes, they're not. Sometimes the customer is mistaken or even
wrong.

With the bit of money that she saved, she spent it all on the gallon
of gas it took her to go home and bring it back and exchange it and
then go to Walmart. I rarely go to Walgreens cause I know it will be
cheaper at either WalMart, Target, or Kmart.

If Walgreens ever did have a price matching policy it would HAVE to
come from corporate itself. Managers just couldn't take it upon
themselves to price modify whenever they felt like it. This would be
a loss prevention nightmare. So, in other words, don't blame the
manager.

As Sumnerman has confirmed, they don't do price matches.

But what about The PlanetFeedback Team's reminder that Walgreen's
should try to satisfy their customer? A good manager would have said
"thank you for bringing this to our attention," opened the register,
and handed her $6.45.

What what many folks here are saying, Walgreens does not price match.
( We have one here, but I havent shopped there since they opened;
their prices were higher than anyone else in town)

So, why would the OP expect them to price match???

Second, if a store does price match, they do it at the POS, right?
For example, a lot fo the grocery stores here do the deal where if you
bring in a competitor ad with a better price, the store will sell you
the item at the competitor's price.

Do stores normally match after the fact? Forgive me, I really dont use
the whole price match concept and it seems odd to me to ask for it
after the fact.

Retailers either price match or they don't - - and Walgreens doesn't.
Get it?

Walgreens doesn't price match, period, end of sentence. No does not
equal rude or shoddy. It was your choice to spend money on gas to go
home and get the items to return them. With gas prices the way they
are, it doesn't make any sense to do that in order to save $6.45 but
you made that choice.

And the entitlement fairy waves her magic wand...

I've asked this before, but I didn't get a response, so I'll ask
you...
Could you give me a breakdown on exactly how you require your 'time'
to be reimbursed?
Do we expect monetary recompense or will we need to alter time and
space so that you can regain those precious lost moments back thereby
enjoying your extra $6.45 unfettered?
If money is required to make you 'whole', will you be charging a flat
fee for the time lost or will you break it out into minutes, seconds,
nanoseconds, etc?
And no fair padding out your time 'lost' by counting that trip to
Dunkin Donuts on the way...that's just greedy.

Walgreens doesn't price match. Wal-Mart buys in a much larger bulk
quantity than drug store chains. A lot of times Walgreen's cost of an
item is even more than the retail price that Wal-Mart charges for that
item.

The only chance that Walgreens can stay in business is to provide
convenient - speedy service. That's what is stressed at our stores.
I can't count the number of times a customer has come in hoping to
find an item even though it might be more expensive than Wal-Mart just
so they don't have to go to Wal-Mart.

Think about this. Convenience (i.e. 7-11) stores charges almost
double for their grocery items when compared to even Walgreens. Do
you think these convenience stores should price match with Walgreens?
Of course not. You're comparing "apples to oranges" in this case just
like you're comparing "apples to oranges" when comparing Walgreens and
Wal-Mart.

I "love" the "loyal customer" concept. It's an overused term. In
your case it's inane. If I have two customers -- one being a "loyal"
customer and the other being a first time customer -- I guess I should
price match with the loyal customer but not with the first time
customer. WRONG. Fair is fair and it is not dependent on whether a
person is a "loyal" customer.

walgreens doesnt price match, wal mart does, so what, go ask wal mart
to give you the difference, they can afford it

You claim you are a loyal customer. Not true.

I eat the same cereal every morning. WalMart sells it for $2.79 a
box. At my local supermarket the regular price is $2.99 a box. When
it goes on sale the price is $2.50 a box.

One time I bought the cereal in WalMart because it wasn't on sale at
Wegman's, and I knew I could save .20 a box. It occured to me I would
much rather pay regular price at Wegman's if I hadn't bought enough on
sale to last me until the next sale. I felt I was being disloyal to
my regular store in order to save some money.

So, out of loyalty I pay a higher price sometimes. I feel a lot
better about myself. I suggest you consider rethinking what "loyalty"
means.

By the way, a store can price things any way they want. If they don't
normally match prices, there is no reason to expect them to for you.
I would have told you to go elsewhere if you tried to strongarm me
into a price match.

I'm not seeing 'shoddy'. You asked, the manager said no, so unless the
manager was abusive or extremely patronizing or threatened you with
products that were expired, I don't see 'shoddy'.

You expected a price match AFTER you purchased the items and took them
home? Does Walgreens even have a price matching policy? If not,
then why do you think you're entitled to one? It was your choice to
spend time and gas to return the merchandise, and if you're going to
compare all prices with Walmart in the future, it's going to take an
awful lot of time and gas. Wouldn't that defeat the purpose?

If you really were a loyal customer, you wouldn't be comparing prices
to Walmart. You're just looking for the cheapest price.

Unless Walmart's policy is to price match, the manager did nothing
wrong and you're entitled to no money.