An Annoying Customer Experience

Posted Mon October 6, 2008 10:19 pm, by Greg B. written to Walgreen's

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Earlier tonight, I bought some Walgreen brand medications. When checking out, I helpfully noted that I had my Walgreens card and pulled it out of my wallet. The cashier stared at me like I had two heads. "Uh, I don't know what that is", he said.

"From what I understand, I'm supposed to present it at checkout and I get 10% credit loaded on the card for any Walgreens brand items", I said.

"I never heard of that. Maybe if you go back to pharmacy, they might know," came the not so helpful response."

"Do you mean I have to make all my purchases at the pharmacy register?" I asked.

"I don't know."

"Never mind." I paid for my purchases and left.

When I got home, I checked online just in case I had completely misinterpreted the program. Nope...there it was, in black in white. Present your Walgreens card at check out and 10% of the purchase of Walgreens brand products will load directly on the card as a rebate. Then you can apply that rebate toward future purchases just by presenting the card at checkout.

Sure. I'm really excited about that prospect. If they don't know about loading the card with the rebate, I'm sure it will be a fun exercise in futility trying to apply the rebate to an upcoming purchase. Oh well, I'm up for just about anything so I guess I'll give it a try.

My question is simple...why in the world do you even bother having this kind of program if your front line people don't have a clue about it?

I'd like Walgreens to train their cashiers so they can properly administer the company's programs.

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I think a lot of letters on here are "Annoying Customer" experiences. by Steve-OH Posted Thu October 16, 2008 @ 7:20 PM Reply Re: An Annoying Customer Experience by SumnerMan Posted Tue October 7, 2008 @ 1:13 AM Yep, just over a month ago we had the same problem at my store. We (managers) had to quickly read up on it. We had to hunt for it using our intranet system but we did find it. Corporate didn't do ANY notification or training at the store level. The cashiers weren't the only ones "in the dark". The managers were also. Reply dont you just LOVE that? by SuzieCat Tue October 7, 2008 @ 9:01 AM Re: An Annoying Customer Experience by RedheadwGlasses Posted Mon October 6, 2008 @ 11:36 PM Well, poop, where did my response go? It was full of witty commentary, intelligent sympathy, and all kinds of support for the OP. Nevermind. I guess I'm glad I don't shop at Walgreen's. ;) Reply