An Annoying Customer Experience
Posted Mon October 6, 2008 10:19 pm, by Greg B. written to Walgreen's
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Earlier tonight, I bought some Walgreen brand medications. When checking out, I helpfully noted that I had my Walgreens card and pulled it out of my wallet. The cashier stared at me like I had two heads. "Uh, I don't know what that is", he said.
"From what I understand, I'm supposed to present it at checkout and I get 10% credit loaded on the card for any Walgreens brand items", I said.
"I never heard of that. Maybe if you go back to pharmacy, they might know," came the not so helpful response."
"Do you mean I have to make all my purchases at the pharmacy register?" I asked.
"I don't know."
"Never mind." I paid for my purchases and left.
When I got home, I checked online just in case I had completely misinterpreted the program. Nope...there it was, in black in white. Present your Walgreens card at check out and 10% of the purchase of Walgreens brand products will load directly on the card as a rebate. Then you can apply that rebate toward future purchases just by presenting the card at checkout.
Sure. I'm really excited about that prospect. If they don't know about loading the card with the rebate, I'm sure it will be a fun exercise in futility trying to apply the rebate to an upcoming purchase. Oh well, I'm up for just about anything so I guess I'll give it a try.
My question is simple...why in the world do you even bother having this kind of program if your front line people don't have a clue about it?
I'd like Walgreens to train their cashiers so they can properly administer the company's programs.
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