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Clear Case of Discrimination at Walgreens
Posted Sun June 22, 2008 12:00 pm, by Shellie C. written to Walgreen's
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My daughter and I went to Walgeens, 980 E Cypress Ave, Redding CA on Sunday 6/22/08. I had 6 coupons, 4 for $1 off any 2 Ragu, two register rewards for $5.50 off the next transaction and $5.00 off next transaction. Our cashier looked over my coupons and called the manager, with a question about usage. The manager stated I could only use one of the register rewards per transaction. He did not read the register rewards stating "number of manufactures coupons/register rewards can not exceed the number of items in the transaction", and when I tried to point this out to him, he stated "Don't take this personally, but some customers come in here to use coupons to defraud the store, we train our cashier to listen to the managers, not the customers.". He never did read the register reward.
My daughter (age 23) then made her purchase, using the exact same coupons I had used. My daughter and I went to the car, unloaded our bags, and were ready to pull away when the manager approached us, and stated that obviously the cashier did not listen to him, and that I was not allowed to shop at this location. I was fuming and stated the cashier did exactly what he told her to, and did not allow more than one register reward per transaction. He kept repeating "in the spirit of the coupon", and when I again attempted to show him the wording on the register reward, he stated "in the spirit of the coupon, you can only use one, only one".
I left, pulling into another stores parking lot, calmed down somewhat and called 1800-walgreens and left a message. I then called the Cypress store to speak to the manager. I gave him my name, correctly spelling my first name as it is unusual and told him that I have approximately 8 prescriptions a month filled at this location and would be transfering them, as I was no longer allowed at this location. He made a comment about welfare benefits, I stated that I have private insurance and it pays over $1000 a month to fill my prescriptions. He then backpedaled by saying that filling prescriptions was different, he didn't mean that I could not come back to the store, I just couldn't use my coupons there. He then stated this conversation was over, as there was nothing more to discuss. I asked him if he was going to hang up on me. He did hang up.
I feel this is a very clear case of discrimination, first with the comment about coupon fraud, then about government benefits. His preconceived opinion of someone using coupons has to be on welfare, is definitely not the image that Walgreens is trying to convey. Walgreens tries very hard to lure customers, by offering register rewards and has a very liberal coupon policy of allowing store coupons in conjunction with manufactures coupons. I would appreciate an apology from the manager, with retraining on coupon usage, what correct usage of register rewards is and how to treat customers. I would also like permission to continue shopping at this location. I do not understand as to where the manager got the statement of "in the spirit of the coupon" from, but I read what is written. I also wanted to say that the cashier was very pleasant, but had to follow what the manager told her.
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by tiffborchardt Posted Tue February 3, 2009 @ 6:08 AM
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You should not take this so personally. The Walgreens register rewards coupons have cost Walgreens a ton of personnel. Stores across the country fired tons and tons of cashiers for using the register reward coupons duplicitly. If you think they treated you, the customer like crap, you should see how they treat some of their longstanding help and some of their help. Of course you have probably noticed the psychotic turnover at your local Walgreens.
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by thebaddawg Posted Fri August 1, 2008 @ 4:24 PM
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not getting your way is not the same thing as discrimination.
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by KJCat Posted Tue June 24, 2008 @ 4:54 PM
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This is not discrimination. It is a coupon policy, plain and simple.
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by Timothy C. Posted Tue June 24, 2008 @ 10:55 AM
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Imagine how I felt being told that I could not have a job for which I was otherwise qualified because I had visible tattoos on my arms? I called the ACLU among others and always got the same response;
I'll never forget that. Discrimination is based on only 8 major areas! Imagine that. Just because someone refuses to honor coupons because they feel people abuse them is not discrimination! Asking about welfare is not discrimination, acting on it or denying you something because you are on it is. hmmm go figure. He did not deny your coupon based on the fact you are on welfare did he? No. He did state "IN THE SPIRIT OF THE COUPON" and I'm sure you broke the spirit by using two people and two coupons...sneaky, very sneaky! You knew how to get over on that system real quick on the spot huh? To me you broke the spirit and intention...I personally would have run you out of the store. Managers or stores have the discretion of NOT honoring anything in thier stores...UNLESS they are being discrimintory, which they weren't. Don't shop there anymore. Here is the definition of DISCRIMINATION;
Unlawful discrimination can be characterized as direct or subtle. Direct discrimination involves treating someone less favorably because of their possession of an attribute (e.g., sex, age, race, religion, family status, national origin, military status, disability), compared with someone without that attribute in the same circumstances. An example of direct discrimination would be not offering a job to a woman because she is likely to take maternity leave whereas a man is not. Indirect or subtle discrimination involves setting a condition or requirement which a smaller proportion of those with the attribute are able to comply with, without reasonable justification. The U.S. case of Griggs v. Duke Power Company[2] provides an example of indirect discrimination, where an aptitude test used in job applications was found "to disqualify Negroes at a substantially higher rate than white applicants".
My wish is people will quit using the term DISCRIMINATION for things they are refused without knowing truly what discrimination is!
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Timothy,
by Just Brenda Wed June 25, 2008 @ 8:16 AM
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by Heather F. Posted Mon June 23, 2008 @ 9:03 PM
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I have never been allowed to use more than one of the catalina coupons during a shopping trip at any Walgreens store. I have been told many, many, many times that the rule is one catalina coupon per shopping trip.
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by Heather F. Tue June 24, 2008 @ 5:26 PM
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Discrimination? No, poor service, plain and simple.
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This likely isn't discrimination, just another store employee and manager who doesn't understand how coupons are supposed to work. There are letters here all the time about this problem. People who aren't on government assistance get the same hassles.
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by Donno Posted Sun June 22, 2008 @ 7:57 PM
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He said "don't take it personally," but it sounds like you did. The main issue in this letter is how the coupons are redeemed. You brought in this discrimination business, but it isn't clear how it came up or fits. As far as welfare, I don't see exactly when that came up or in what context. It was somewhere in a discussion of prescriptions, which is a separate issue. I think you should concentrate on challenging the coupon policy and not throw out the discrimination charge.
Register Rewards are "very complicated" (according to the Savvy Shopper at SavvyShpperDeals), and it would take 5 minutes for someone who knows (not I) to explain how they work. I think there is a Walgreen's employee here who can help explain.
Are these RR coupons for specific items or a specific brand? If so, I'm not sure you can combine them.
They may have a liberal policy, but it has rules and they don't give stuff away. I would expect the manager to know them. It would be interesting to know exactly what the coupons were for and what the fine print said.
On the subject of banning you from the store, they can do that but the discussion that led to that was not included in the letter. It was like "Oh, by the way, I said you can't shop here." They usually don't do that unless something bad occurred.
I'm afraid this complaint is as complicated as the Register Rewards program.
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Shellie
by Just Brenda Mon June 23, 2008 @ 7:28 PM
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