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Pride and Prejudice at Walgreens
Posted Mon August 10, 2009 12:00 pm, by Jessica P. written to Walgreen's
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My letter will be very brief. I was in one of your stores yesterday looking for some sunblock. I was searching through the aisle when I overheard your checker/associate tell a little child, "When you grow up, don't ever work at Walgreens."
Now, I've worked in retail before, and I understand it is frustrating when things are crazy and prices aren't coming up what the customer says, but that is no excuse to voice that kind of opinion to a customer, child or not. I heard it, several other people heard it and her parents heard it. It doesn't show just that she's venting frustration, it shows a lack of respect for what she does. I know it's not rocket science in any way, but I think people have to show some pride.
I shop at Walgreens for the convienence and do love the store, in general, but I feel something must be said.
Bottom line, I don't want to hear that kind of talk. Save it for the stock room.
Should you require more information about the location, time of day, please feel free to contact me.
Instill a modicrum of pride in your workers.
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by David V. Posted Sun August 30, 2009 @ 10:41 AM
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It would be so nice if people kept their opinions to themselves. who cares what you thought of it.
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by Despina83 Posted Sun August 16, 2009 @ 12:53 AM
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I don't understand why you were so offended by that remark to the point of writing a letter, to be honest. Why would you basically offer to help get an employee into trouble over a little remark like that? Sure, it wasn't the most professional thing in the world, but it was just a little joke by a fustrated (human) retail worker. I feel it's hardly something worth a letter of complaint. If her attitude is like that all of the time with the customers and she's really bringing down morale it would be cause for concern, but to me, this doesn't look like anything to be upset about.
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by mrsdkm Posted Sat August 15, 2009 @ 5:05 PM
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The Wal-greens here are wonderful, the clerks have gone out of their way to be helpful. For example, I dropped my son of for school and went to Wal-greens, arriving at 7:50. 10 min. before they opened. The clerk said come on in and let me go ahead and shop,
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by Terry F. Posted Wed August 12, 2009 @ 10:45 AM
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I agree. I was in the post office and the mail clerk was complaining that he did not want to be there. It was 8:00AM he could not of had a bad day yet the office just opened. He did not stop complaining how he wanted to be out of there. I got my business done and left quickly. We all have an opinion about our job but I think it should be kept out of the ears of the consumer.
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by Agilipuppy Posted Tue August 11, 2009 @ 12:45 PM
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What the heck do you care about someones opinion on their job? They could have been royally screwed by Walgreens for all you know. The person migh have been kidding.
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by Adam W. Posted Tue August 11, 2009 @ 1:14 AM
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Walgreens doesn't care about that. They don't care about you or their employees. I commend the employee for giving the child some really great advice!
They care about $$$$$, nothing more.
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Which ones?
by Just Jeffrey Tue August 11, 2009 @ 8:03 PM
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by Venice Posted Mon August 10, 2009 @ 5:12 PM
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I think a company CAN instill pride in its employees. If a company creates an environment that makes employees feel happy and appreciated, the employees in turn will make the customers happy. And when customers are happy, they will most likely treat the employees well. Being treated properly is a major factor in having pride in your work. That may sound a little naive and simplistic, but I think it plays a major part in an employee's attitude.
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by Jared C. Posted Mon August 10, 2009 @ 3:00 PM
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To tell you the truth, I think that was sage advice.
I view such advice as beneficial - informing the child to aspire higher and to greater heights than simply aspiring to work for minimum wage as a retail clerk.
I did jobs like that for awhile as a teenager (like many of us did) and was tickled pink when I was finally able to put them behind me permanently for many reasons: rude, ignorant customers that mistreat staff.....lack of respect from management at the retail store.....low appreciation for the work I did by management....enforcement of stupid, micro-managing rules....etc.
The only way Walgreens would be able to instill pride in their workers is a) pay them much more of an hourly wage b) offer profit sharing and/or free stock shares in a company-paid ESOP or c) give them extra paid time off.
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by Just Jeffrey Posted Mon August 10, 2009 @ 11:51 AM
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While a business can't "instill...pride..." they can do things to make an employee not feel as this one does.
While we can't know the context of the comment, it sure sounds like this employee doesn't like their job. Enough to say something about it to a child, while out on the floor.
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The implication of the phrase "When you grow up, don't ever work at Walgreens" sounds pretty clear to me. While no company can instill pride and respect in an employee (that has to come from within) the company can make sure the employee doesn't vent their frustrations on customers, particularly younger ones.
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Unless you heard the context of what was being said you may have heard it wrong.
It reminds me of the media, they take one soundbite, of someone saying something, without any context at all, and run with it.
Perhaps he was saying.......
"Yah I got this great job at Walgreens, its not much now, but I am thankful for it."
My mom told me when I was younger, "When you grow up, don't ever work at Walgreens", but you know what, I love it here, and I am working my way through college.
Btw, no company can instill pride in a company in an employee.
Good Day
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