Walgreen's Management Should Be Properly Trained

If you are on such a "fixed income" - get rid of the internet.

I understand your frusteration and can relate to the anxiety of being
on a fixed income. However, I agree with the person who replied before
me in saying that you're causing yourself more stress and agony by not
counting your losses here, saving the cupons for another day, and
maybe switching to a different Walgreens instead of cutting out their
services all together. However, as consumers, we do have the right to
chose who does what for us, and how they are done. If you're not happy
with your service, then you should go elsewhere. I can see requesting
proof that you can't use Manufactures cupons with instore cupons,
however, most cupons I've seen do state, "not valid with any other
offers/cupons" This complaint's relevancy would be determined by that
fact.

I dunno, Kelly. You may be right, or you may be wrong. I just don't
know the laws and/or policies well enough.

However, I do think you're making much ado about $4. You've already
spent emotional time thinking on this issue, as well as typing up a
rather lengthy letter here on PFB. Let's not forget the inconvenience
involved in transferring prescriptions, especially since you claim
that you have so many. And after all is transferred, what happens
when your new pharmacy does something you don't like? Some pharmacies
are just a big pain in the rear. Personally, I found that to be true
of CVS, who never seem to get my prescriptions ready at the time they
were promised. So I switched years ago, and have been relatively
happy ever since.

Like I said, you seem to be causing yourself a lot of headaches and
stress over $4. After all, you've apparently been a Walgreen's
customer for a long time, so they must do something right for you to
stay there up until now.

Maybe you should just give it a couple of days and think it over.

No wonder you're fraking out over $4!

I have been "couponing" for almost 22 years. I frequently use a store
coupon and a manufacturers coupon together, and it is perfectly legal
unless the coupon states that it it cannot be combined with any other
coupons,etc. Last week, Rite Aid had Dow Scrubbing Bubbles on sale for
$1.50 with their coupon, limit 1. They also have a $1.00 rebate on it.
I had a 50 cent manufacturers coupon, which they took off when I paid.
I paid $1.50 with their coupon,took off another 50 cents with my
manufac. coupon and sent in the $1 rebate, along with another $1
rebate ( same form, different product)and will get the shower cleaner
free ( minus the cost of stamp.)Safeway does this all the time.
Kellogs cereal- 3 for $5 with coupon. Manufacturer coupon- save $1.50
when you buy 2. They take both coupons, and the cereal is then $3.50
for 3 boxes. If they have double coupons that week, they will give me
another 50 cents off, making the 3 boxes only $1 each.
Each store has their own policies. If it is Walgreens policies not to
allow a store coupon and a manufacturers coupon to be used together,
then that's the way the cookie crumbles. You're free to shop somewhere
else.

"Well, that is not true as I plan to contact the Florida Attorney
generals office and local media organizations to investigate regarding
this matter."

All this over $4? Don't you think they have other issues that are a
bit more important to worry about? I mean, I can relate to wanting to
get the best deal, but this is a tad overboard.

If I don't like a stores policy, I just don't shop there.

I have never tried to combine a store coupon and a manufacturer's
coupon. I didn't think it was allowed.

It doesn't make sense that you should be able to, even though it would
save you more money. Most places state on their store coupons that
it's not to be combined with any other offer. So I'm guessing that
using a manufacturer coupon would be doing just that.

I don't think it's against the law, however it may be against store
policy and that may have been the point he was trying to make.

The amount of ignorance on this issue amazes the crap out of me. You
are 100% correct and I'm 100% pissed off at these lame brain assistant
managers (and a lot of store managers) who just don't get it. You can
easily use a manufacturer's coupon with a store coupon. It is both
ethical and legal -- PERIOD.

I've been preaching this to fellow assistant managers and to store
managers for years. District operational managers / district loss
prevention managers on up have been trying to get this message across
for years. Last month, in my own district's meeting, our regional
vice-president even made a point about this very issue. I had spoken
to him several months back about the need to bring up this issue.

Thanks for bringing this issue to planetfeedback and giving the exact
location of this store. I'll do a copy and paste of this letter and
I'LL forward it to the district manager in charge of this store.

You have my apologies.

"Sumnerman" -- Assistant Manager Walgreens

I do this a lot at Walgreen's.

I have this week's Walgreen's flier in hand. On page 5(in the WI
version, at least), there's a banner on top that clearly states, "SAVE
MORE on P&G: Look for Procter&Gamble coupons in most Sunday
newspapers." On the same page are various sale prices, along with two
"Walgreen's Coupons"(valid thru Sat. 8/4/07) for Mr. Clean Magic
Erasers/Cleanser or Cascade. Since I'm set for these products right
now, I don't know if the prices are good deals or not. I also tossed
the coupons.

I do know, however, that I can combine the Walgreen's coupons with the
manufacturer's coupons at my local Walgreen's. I KNOW I've combined
Walgreen's coupons with Ben & Jerry's coupons for really cheap ice
cream.

I have also combined store coupons with manufacturer's coupons and the
EasySaver rebate program. Just last month, in fact.

I would suggest that OP try a different cashier at the Walgreen's.
Perhaps in Cosmetics. Our Cosmetics cashiers are always most helpful
in checking out customers, even those who do not have cosmetics
purchases.

If OP is trying to check out everything at the pharmacy--don't.
Perhaps the pharmacist, techs, or manager are really picky at that
counter. Check out only your prescriptions at the pharmacy counter,
and grab your other items on the way out. Again, ask the Cosmetics
cashier to check you out.

The disclaimers in my flier do not mention manufacturer's coupons at
all.

You're the one who needs to be properly trained.

I used to work at a grocery store, and I've used coupons in the past,
and it was standard for coupons not to be combined. I thought most
manufacturers' coupons typically state this.

However, your letter is pretty poorly written, so it's difficult to
understand what each type of coupon actually said.

I'm not sure where you learned to capitalize Kelly, but your haphazard
attempt throughout this letter leaves a lot to be desired. It's as if
you just randomly hold down the "shift" key.

As for your letter's content, I wouldn't think there was anything
wrong in using both coupons simultaneously unless the coupons state
otherwise.

Suffice it to say "all coupons, whether local or manufacture
generated" can not be combined.
Lotsa hair splitting over this transaction.

For some reason the phrase "cannot be combined with any other offer"
comes to mind.

>Well, that is not true as I plan to contact the Florida
>Attorney generals office and local media organizations
>to investigate regarding this matter.

Heh... I'm sure they'll get right on that.

But seriously... let us know if you find a store that will let you
use two different coupons on the same item. I'm sure many of us would
like to shop there.

Man... Mr Krebs is probably having a good time on your four bucks
right now. That would make me mad too.

Complaint #1: The fact you are splitting hairs on the exact TIME a
payment is due and that you don't understand that payments take time
to process and aren't posted instantly says that you waited to the
very last minute (literally) to make a payment and were rightfully
assessed the associated fees.

Complaint #2: Chase most likely dropped your credit limit because of
the manner in which you are handling your account. They are perfectly
within their right to do so and that is why it's important not to run
your balance up to your credit limit. Banks advise clients of credit
line changes either on your monthly statement or by a separate letter
- - or both.

Complaint #3: You tried to make a payment by transferring the exact
amount you had in an Internet bank account ($41.86) and for whatever
reason either Etrade didn't approve the transfer or Chase rejected it.
(Maybe Etrade requires a balance of some sort be maintained and won't
let their customers debit their accounts to zero?). Anyway you look at
it, it's your responsibility to make your payments on time (from
whatever source), maintain your balance under your credit limit to
allow for interest charges and other potential fees, and maintain an
adequate amount of money in your checking account(s) to cover all
debits your authorize.

It appears you are running your accounts to the penny and putting the
blame for the resulting fees on everyone but yourself - - the person
ultimately responsible for all the accounts your are juggling.