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Online Order from Walmart

Posted Thu February 14, 2008 12:50 pm, by Linda B. written to Walmart

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I ordered a very nice cherry desk and bookshelf from Walmart online. I gave my Nordstrom's Visa, which is a normal Visa Card, as payment. The first message I received from them told me that my order was on hold until they could verify my payment. Then two days later I received another e-mail that says "unfortunately we are unable to process your order at this time. We have been unable to locate a valid phone number for the card-issuing institution on the account you provided." NEVER in all my years of buying or ordering online was I asked for the phone number for the issuing company. They said for me to call their Customer Service and give them a phone number. I did call the CS and I told them they could just cancel my order. It's bad enough to have to wait online for someone about a problem you really need to discuss but to have to call them to give them a phone number is the most rediculous thing I have ever heard of. I also told them that they will never get another penny from me and I will be sure to tell all of my friends about this unfortunate experience. I have used this card for everything I bought and never had a bit of trouble until placing this order with Walmart.

I don't think there is anything they can do about this to make me happy. I really wanted that desk and bookcase, I haven't been able to find exactly what I needed and then to find it and be treated like this -- no thanks.


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by Chris&RyansMama Posted Fri February 15, 2008 @ 11:34 PM

I can see how this might seem kinda silly, I personally have never
heard of such a thing. What I don't understand is why it became such a
big deal to just give them the number, you called them anyway to
cancel. I think this is blown out of proportion.

by Linda Bywaters Posted Fri February 15, 2008 @ 3:16 PM

Thank you for your opinions -- you know what they say about opinions..
Anyway, I can see why you would think the way you do, you probably
like wasting your time calling Walmart customer service and being put
on hold and listening to terrible music for no good reason at all. As
far as the comment about Nordstrom's card, it was a regular Visa card
issued by Nordstrom's, a very nice store that doesn't make you jump
through hoops for no good reason. I have had an identity theft before
that had nothing to do with ordering on line using a credit card. I
have used this card many times before to order things and no one else
ever asked for anything like this -- I could understand if they had
tried to put the order through and it was rejected by my credit card
company but for them to say they are not going to accept my order
because THEY can't find a phone number is really stupid. I'm not even
going to check again to see what you have to say about my drama -- I
know how good business is done and it certainly wasn't done by Walmart
but then again, I'm not surprised with all the bad publicity they have
had about the way they treat their employees. Why should they treat
their customers any better?


Re: Online Order from Walmart by CrazyRedHead Fri February 15, 2008 @ 7:28 PM

You probably would have gotten different responses by RedheadwGlasses Fri February 15, 2008 @ 9:15 PM

I don't even think the store name matters by Gino Fri February 15, 2008 @ 11:05 PM

by Lia Posted Fri February 15, 2008 @ 1:53 PM

So what would you do if you suddenly received a charge from a store
that you had never done business with? You would call to dispute the
charge and start the process of getting the money back on your card.

Wal-Mart is doing this to ensure that this doesn't happen. If you
don't care that someone is running up your credit card bill and you're
having to pay the charges, then please, by all means, continue your
hissy fit.


Her letter was well written & polite. How is that a "hissy fit"? O_o by PepperElf Sat February 16, 2008 @ 4:09 AM

by RedheadwGlasses Posted Fri February 15, 2008 @ 12:59 PM

Please. Don't be that person.


by Harleycat Posted Fri February 15, 2008 @ 8:52 AM

You really are being a little over dramatic. They didn't have the
number on file so they asked you for it. What is so bad about that?
So now you stomped your feet and dug your heels in and cancelled your
order and you don't get the desk and bookshelf you really wanted. Who
loses here?


by Gino Posted Fri February 15, 2008 @ 1:16 AM

I'd be thanking them for verifying my information so carefully,
especailly with an online order. It's something I'd expect a store
like Nordstrom's should do for their customers as well.


by CrazyRedHead Posted Thu February 14, 2008 @ 4:06 PM

You refused to call them and give them a phone number, but you called
them and canceled the order, make sense much? Sounds like you cut off
you nose to spite your face here. Your overreacting a bit much, you
weren't treated bad or rude, you just over dramatized.


by ♥Venice♥ Posted Thu February 14, 2008 @ 3:59 PM

How hard would it have been to just give them the phone number? Why
am I not surprised this was a "Nordstrom" card?


by SiouxFan Posted Thu February 14, 2008 @ 2:16 PM

Aren't you being a bit overdramatic?

They just needed a phone number for the company of your card, but
instead you call, cancel you order, and vow to never shop there again?


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