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by andrea s. Posted Mon December 14, 2009 @ 12:00 AM
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To all the walmarts in the world:
Bring back the layaways, our economy is making people around the world to lose their job's. I am a mother of 3 and when the after thanksgiving sale's people would like to be able to put things in layaway. I have to do my christmas shopping at kmart. I hate kmart. I cannot afford to buy my kid's things up front. Please bring back layaway. Thanks, Mrs. Smith
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by miko8681 Posted Sat October 10, 2009 @ 12:23 AM
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Mr Walmart. You should really reconsider!We as your walmart customers are demanding it. You have millions of customers who have went to a competetor just to lataway. I never holiday shopped at any other store, until you took the layaway. I am very frustrated as I thought that this was going to be temporary, after you seeing how much money, and customers you were willing to sacrifice and bring it back. But I guess you know that your the number 1 store in the world, and people will come there anyway spend their money and you will still get paid. But some people need to layaway and I dont think it will hurt you one bit to bring it back. You have stores popping up all over the world, this would be more money in your pocket and happy satisfied customers who LOVES MALMART:(
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by carol b. Posted Tue October 6, 2009 @ 8:04 PM
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with the state of our country now it would be great if you you brought back your plan heck even sears has a layway plan now so if they can why cant you. thanks carol
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I think with the economy in such bad shape Wal-mart should bring back it's layaway plans. People can benefit with this plan and make adjustments to thier day to day spending exspenses.I as well as others could benefit from the layaway plan that you offered.People need to know they don't have to spend all thier cash and they can plan a little better for thier future spending. So if you think anything of the American economy please bring back the layaway plan.
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by michele s. Posted Thu December 25, 2008 @ 12:12 AM
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i think they should bring back the layway it help alote of people rich or poor alote of people doing with out thing kids doing without stuff because people cant aford it with layways it was much easyer we could pay a little bit each time walmart was my number 1 store but i dont shop there no more because i would rather shop at k mart they understan and is there to help alote of people
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by Melissa J. Posted Sun November 30, 2008 @ 9:56 AM
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I agree with you totally,being a single mother of 2 kids I have been shopping at walmart all of there lives and I loved the lay away christman program to be honest it was the only way I could get most of the christmas itmen I bought for my family because I could pay it off week to week until the time,I always picked up all of my items.Now last year and this year I have had to do my christmas shopping at K-Mart.You would think,most of all right now the way the economy is they would have brought it back this year atleast.They have stopped caring about there customers(which are the majority of families because they can get everything at once).They make a ton ofmoney off of us and when it counts they can't help us.If I had a choice I would not do my shopping at K-mart for the holiday,they don't have as mush to choose from but these 2 years I have had to settle.
FED UP IN FLORIDA!!!
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I don't think any store here in Toronto even has lay away. I know our Wal-Mart used to have it but stopped at the same time as yours.
I know this is going to seem obvious, but when I was in college and wanted to get gifts for friends and family, I used the cash stash system. I would put all my change (mostly loonies, toonies and quarters) into an old peanut butter jar and make a vow not to touch it. Then on the 15th of October, I would take it out and count it. From there I would know how much I had, and how much more I needed. I would never spend more then $125 total, so sometimes it took crafty ideas. One year I gave my best friend a scrapbook of pictures of the two of us over the years. It cost me about $10 to produce but gave us a great laugh.
Who says a kid needs the most expensive toys to be happy.
Why not start a new tradition...put a cap on the amount that you will spend per child. Tell them they can have whatever they want (age appropriate of course) as long as it is less then the set amount. This really makes kids learn about needs vs. wants and to be thankful for what they do have. Or do what my best friends family did (she was one of 7 kids) each kid got $10 to spend on one sibling (randomly selected) and they had to have one heart gift. The heart gift was something that couldn't be bought at a store. She one year got a wallet with a portrait that her little had drawn for the photo spot. Simple, inexpensive, made her value her sister and made a memory that lasted forever.
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by phineas58 Posted Mon November 24, 2008 @ 6:25 PM
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I used to use the Walmart layaway every year. I have 5 children (3 are now grown with children of their own). It was not only a great way to get the shopping done early, then slowly pay it off, but a way to hide all the goodies from the little snoops. As a family, our income was $110K. Now, however, I find myself as a struggling single mom. The layaway became a necessity 3 years ago. I spent about $500 @ Walmart every Christmas season. However, this year, that went to Kmart. If you multiply that figure by even just the small percentage of people I am seeing on this site that says they are dumping Walmart in favor of Kmart because of the layaway...Walmart is losing MILLIONS this season! The powers that be at the Walmart corp. should stand up and take notice, then FIRE the execs that made the initials decision to discontinue this program. I am sure Sam Walton is rolling in his grave over this.
I know that layaway can be a nightmare for stores. But if you want consumer loyalty you have to LISTEN to what people want and need and try to accomendate.
We are in a recession, prices on everything is up. People will go where they can to save, or at least make it affordable. This season will NOT put Walmart out of business, and I doubt it will hurt the overall bottomline. But the WILL lose MILLIONS to a competitor. And any company that knowingly does that is just plain stupid.
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by Tina R. Posted Mon November 17, 2008 @ 5:10 PM
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Walmart really needs to bring back their layaway program....EVERYONE used their layaway program not only for Christmas but all year long, it was nice knowing if you couldn't afford to buy a new TV (example)you could put it on layaway and pay it out till you paid it off. Walmart was STUPID for doing away with the layaway program, I'm sure it has cost them millions of dollars for doing so. Kmart is smart for advertising their layaway program and I'm sure their company is profiting greatly for it. PLEASE BRING BACK THE LAYAWAY PROGRAM WALMART!!!
Tina
In New Mexico
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by Donno Posted Sun November 16, 2008 @ 8:54 PM
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WalMart release its sales and corporate figures for October this past week. Sales seem to be doing fine without layaway.
Earnings for the third quarter rose 9.8%, and sales rose 7.5%. Sales rose 3% for stores open more than a year, far better than most every other reatailer. In comparison, Target was down 4.8%, Dillard's down 8%, Limited down 9%, Kohl's down 9%, JCP down 11.8%.
WalMart hired 33,000 employees in the 12 months prior to October.
There are problems forecast in the future to continue the current growth, but WalMart has enjoyed an 18 month successful turnaround effort.
Data Source: Nov 14 2008 Wall St Journal
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by Adam W. Posted Sat November 15, 2008 @ 6:22 PM
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Other stores have been loving it! Marshalls, Kmart, and even Sears have taken some of Walmarts business away. Truthfully, I hope they never bring it back.
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by Nicole F. Posted Thu November 13, 2008 @ 12:14 AM
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This just in...layaway is coming back to Sears!
So there...everyone who needs layaway has another option starting Sunday, November 16th.
Everything but home appliances and home electronics can be put on layaway.
Good luck everyone.
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by Bryte Posted Sat November 8, 2008 @ 10:57 AM
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I work for Wal-Mart. AND I was a Lay-away associate for 5 years. In my store there was a full crew, with full schedules to work the Lay-away desk. We were too busy to have a random associate to pop behind the desk, not to mention that is the way packages are lost.
Here is the deal: We used approximately 300-400 sq feet of storage during the non-seasonal part of the year, yet when Christmas came around we would have to RENT Storage bins which were parked behind the stores Lay-away door. Each Christmas we would rent approxiamtely 20 trailers, beginning in Late October, early November.
You are thinking "See how much merchandise you were selling?" the fact is that this merchandise wasn't "sold" until the customer came to pick it up. In my experience only 97% of the merchandise was EVER picked up. We charged no fee to put in on Lay-away, no fee to cancel it. If the customer, (or Wal-mart) Cancels it the customer got 100% of their money back. The Merchandise that went on Lay-away at regular price 90 days ago is now on CLEARANCE. Walmart had paid to STORE it, Paid associates to package and unpackage, bin, un-bin, restock this merchandise and did not make any profit.
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by Arayex Posted Fri November 7, 2008 @ 9:12 AM
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As a single mother of 3 under 5 and a waitress just in the beginning of the season.. buying things throughout the year or puting '$20 a week' in my savings are just not options to me. It isnt wasting any gas because I drive my walmart on my way home anyway.. its much easier for me to be able to drop another $20 off on my payment on my way home than it is to try to keep it in the bank... my savings account charges $5 a month if my balance is under $300. It earns no interest either. I dont make enough money for those accounts. Layaway also saves me the hassle of running from store to store to find what I need at last minute because Ive decided to pay my light bill late so my kids could have SOMETHING for Christmas. My time is limited and so is my cash. I dont know how other walmarts are.. but at mine everything is done on computers.. there are no employees to go through invoices and payment plans.. half the time you cant even get someone to the back of the store so you can make your payment. They dont hire extra people for layaway.. all they do is designate certain people to it who are working there anyway. And whats so wrong with doing something that wont benefit everyone???? Is it so wrong to help others out even if its not helping YOU? Thats a selfish way tosee things and its the exact reason our economy has fallen to what it has. You know what.. Im not a homeowner and I didnt take out loans I couldnt afford and buy houses I didnt need to make money off them. I wasnt greedy, so why do I have to HELP YOU get out of the mess?
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by dawniedawn67 Wed November 12, 2008 @ 1:19 PM
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by Jessica M. Posted Fri November 7, 2008 @ 8:18 AM
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I get the point of why Walmart did away with the layaway program but was the gain higher then the loss. Because every year i shopped for the holidays i used the layaway program and spent around 700-800 dollars through it. Last year without it I spent in other places. There was no need to just shop Walmart at that point. I am a check to check kind of person with 3 kids and a big family. It is hard for me to save, I am not as good at that as other people. I also don't have credit cards either I don't want to get into any further debt then I am already in. So being able to purchase the majority of my Christmas gifts in one place without the interest rate or service fee was great. I was able to pay it out within three months and have tons of gifts for my family. Also if I was able to save by the time I had it for Christmas, especially with children's toys, most of the things my kids asked for would be gone and I would have to wait till after the holidays to get it. The only people that can't understand this program and it's worth are people that have better control of their finances and I commend you for that. But if that was the majority of people in America then we wouldn't need buy out plans, people wouldn't be losing their homes, the need for state aide wouldn't be going up and the need for food programs wouldn't be so great. I wish we could all have it under control like that but this is the reality we live in. So with all that, I really wish that Walmart would bring back the Layaway program.
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by TxDrifter Posted Wed November 5, 2008 @ 9:51 PM
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Walmart stopped the layaway programs for two reasons. The first being floorspace for inventory. The second is the more pertinent of the two. People would put an item in layaway and then would drop it and get their money back. Walmart would then have to sell the item, most times for a loss.
Just put the money aside in a savings account and buy it when you have enough. Same principle.
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by KJCat Posted Mon November 3, 2008 @ 3:33 PM
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Hm. I don't think that having low income and being low class are the same thing. You can find low class people everywhere, regardless of their income.
As far as lay away goes, I seriously doubt Oprah has ever used it in the past 20 years. Honestly, I have never known anyone who used lay away. Maybe Walmart was losing money on it. If they can't justify the program financially, then why keep it? They are in the market to make money. If money wasn't the reason, then maybe it just became too much of a hassle to keep it going. All in all, it isn't a store's responsibility to provide lay away. Why not set up your own "lay away" and save a small amount each week or month (whatever you would pay toward lay away), and then purchase the item when you have enough saved? It certainly seems like that would be the easier option.
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by me&you Posted Mon November 3, 2008 @ 8:42 AM
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K-mart is now making a point of saving that they have layaway dirning commercials. Last night I asked my husband if he knew, if there was a where a Kmart near us.
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by CarlaK Posted Sun November 2, 2008 @ 1:51 AM
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I agree that Wal-mart should bring back the layaway program. I have always used Wal-mart's layaway program and I remember my parent's using the program growing up. Times are hard these days for everyone and layaway is the only option alot of people have. Unfortunately I will have to do my shopping most likely at Kmart, where the service is terrible and their prices are actually higher than Wal-mart, but they have layaway. I am in my early 20's and have no credit which causes me to be denied for a Wal-mart Credit card. Wal-mart says I cannot receive a credit card due to not enough evolving credit, which is crazy. Either way I'm stuck shopping somewhere I don't want to because of their layaway program. It's also a convient way to hide gifts from "little seekers" such as my husband and daughter. Wal-mart needs to open there eyes to reality in this downward falling economic America we live in today....
Carla K
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by Anibbe Posted Sat November 1, 2008 @ 2:09 PM
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I will be the one person who will NOT shop at K-Mart this holiday season. They lie and are minipulative. They are not concerned with the customers.All they care about is the money. I will hold out for Wal-Mart to bring back there lay-away.
Angie Nibbe
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by Anibbe Posted Sat November 1, 2008 @ 2:06 PM
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I loved Wal-Mart layaway. I wish they would bring it back!! But K-Mart will never replace Wal-Mart. Last year on black Friday I took an item up to the register to pay for it and it rang up a totally different price. I calmly explained to the cashier that the price had rang up wrong. She said ok,then called the manager. The manager said no way. He said there was a misstake when priced & I cpold not get it for the sale price. Then I got mad. I said I am supposed to get it for the price that was on it. So then the manager had a girl run back and take the sign off the item. The girl came back to the register and said there was no sale sign there. There was a sale sign there.My daughter and I both told them there was a sign there,the manager said well there is not one now.I hate K-Mart!
Angie Nibbe
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by synlgar Posted Mon October 27, 2008 @ 9:14 PM
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Fred,
I could not agree more. I've not been without a job in 23 years, in fact I have a good job, but I always used layaway especially for the holidays. It made good sense. Last year when Walmart did away witht the service, they claimed it was due to lack of use, lack of storage and there just wasn't a need when you could obtain their credit card. What a joke.
KMart will kill you this year in sales, their commerical are working. I know where I'm shopping for the holidays.
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by Marty5223 Posted Mon October 27, 2008 @ 1:52 PM
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Fred, I am sure Kmart loves you. I even saw K-Mart is running commericals for their lay away. They are indeed looking to please customers like you.
That said Lay Away is terrible for retail stores.
For all the reasons others have stated below.
Glad you have at least K Mart to shop and Lay Away since you like it so much.
Does anyone know if SEARS stores lay away, or just the Kmart stores?
I know Sears use to lay away certain items years ago.
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La-a-way does nothing to "boost" the economy. It does help people who want to purchase popular toys, clothes and electronics that may be out of stock later during the holiday season.
And other than offering seasonal jobs to some people these are the only "boosts" it offers.
If you cannot afford to spend your money all at once beause you cannot save it then fine use lay-a-way...otherwise just put your money in the bank and let it collect interest, then use it to make your purchases.
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by Diamond or Seveille Posted Sat October 25, 2008 @ 2:59 PM
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I heard from some folks in my city in Oklahoma that they are bringing back the layaway! I hope so. The day after Thanksgiving, that was like the meeting place of the masses...you saw everyone and people you had not seen in years and we were all there for the same thing and it was wonderful and fun had by all! Really, this needs to be brought back! and these wanna be I don't do layaway and save money in a christmas fund people, will be standing side by side with us because the hubby will lose his salaried job just before Thanksgiving and they cannot buy junior the GI Joe with the kung fu grip because there is no money. HA!
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well...I know where I will do most of my shopping this year...KMART. It's gotten a tiny bit better since they merged with sears.
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Agree!
by Jeffrey/Branding/Alex Wed October 29, 2008 @ 7:06 AM
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Thanks
by Jeffrey/Branding/Alex Thu October 30, 2008 @ 6:58 PM
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Yes, you are
by WantToPlayAGame? Thu October 30, 2008 @ 7:39 PM
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Venice
by Jeffrey/Branding/Alex Thu October 30, 2008 @ 7:59 PM
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Maybe...
by WantToPlayAGame? Thu October 30, 2008 @ 8:16 PM
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by Final Score: Boys-3, Girls-1 Posted Fri October 24, 2008 @ 9:29 AM
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While WalMart is not doing layaways anymore, I'm willing to bet your bank STILL does "Christmas Club" or some other similar program. It's a mini savings account where you put a small amount in each week/month, and are able to take it out in time to shop for the holdiays. Or, you can set up your own. Just open a savings account, then make a change to your direct deposit so that $20 or so goes in each paycheck. Then you have a nice fat bank account dedicated to your Christmas shopping.
In addition, picking up stocking stuffers throughout the year takes a huge burden off. My kids always end up with over $100 each (that's $400, plus another $100 or more for hubby!) in their stocking, but I never notice it, because I'll pick up all those things when they are on sale. Stockings usually have necessities in them anyway, like new socks, a new toothbrush, bubble bath.
Good luck planning for Christmas next year, and don't rely on layaway!
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Great advice!
by Jeffrey/Branding/Alex Fri October 24, 2008 @ 10:20 AM
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wrong!!!
by Diamond or Seveille Sat October 25, 2008 @ 2:56 PM
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by MA Cunningham Posted Fri October 24, 2008 @ 8:24 AM
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When stores do layaway, they have to warehouse merchandise that could be out on the floor being sold. That costs money. The WalMart by me actually used to have about 20 trailers sitting out back of the store from October through January JUST to hold all the stuff people put up. This costs them money. Who do you think they will wind up passing that cost on to? All of us who shop there - whether we use the layaway or not.
Secondly, it's a MAJOR expense to have stock sitting around "on hold" that could be out on the floor being sold to someone who has the cash to purchase it right now. They have to order and re-order popular items when they haven't actually sold the previous merchandise yet! Again, who do you think takes on that added expense to keep those things in stock?
Third - don't even get me started on all the people who put stuff in lawayay and never come get it. I've seen it happen and it burns my butt that maybe there was a toy or game in that layaway that I wanted to buy and would have paid cash for right then and there and it sat back in layaway all that time and then come just before Christmas is never picked up. The store winds up taking a loss because they have to unload that after Christmas and usually at a markdown price. And who will pick up that loss??
Finally, I buy Christmas gifts throughout the year whenever I have a little extra cash. I stash them in the attic, the laundry room, at work, at relatives homes, my car, wherever I think my kids won't look. I still make out on all the sales, but I don't have the big bill due at the end of the year to pull off a nice Christmas.
Poor planning and budgeting coupled with a lack of credit are not a stores responsibility to remedy. If you don't like the financial crunch at Christmas time, then consider some of the suggestions offered by all the commenters here. I don't really want my prices at WalMart raised to cover an unnecessary program that only benefits some customers.
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Lay-away
by Claudia B. Fri October 24, 2008 @ 9:33 PM
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by dawniedawn67 Posted Fri October 24, 2008 @ 7:48 AM
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Do banks not have Christmas Club accounts anymore? My parents got me started in this when I was a young age - every 2 weeks I took $5 of my allowance and put it in my "Christmas Club" - then, in late October, I got a check in the mail for around $100 - what a thrill!
We have had several major unexpected expenses this year and for the most part have been living paycheck to paycheck. But we still put at least $20 in savings every 2 weeks so that when Christmas comes we have money to spend.
You may think you don't have $20 to spare, but if you put that $20 in savings FIRST and then live off the rest of your paycheck(s), you'll find that after a while you don't miss it at all.
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by jordan200681 Posted Fri October 24, 2008 @ 1:45 AM
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we are putting my sons christmas/birthday(jan 8) presents on layway we can not afford to buy it all at once (we have very little extra money on payday) so we take that to kmart also what we are doing is instead of everyone buying an individual gift for him when they are at kmart they just put a little money down toward it we probably could have just done the cookie jar thing but paople feel better putting money down knowing for sure where its going as well as the fact that when christmas comes i know they will be sold out
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by Donno Posted Thu October 23, 2008 @ 11:42 PM
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"Analysts said most retailers have already dropped layaway service as it is expensive and cumbersome. Merchandise can be tied up for months and employees have to keep track of a steady trickle of payments."
So, it isn't a great idea to hire a bunch of people to keep track of who ordered what, and on which dust laden storage shelf it is located. Go figure, that is simply shocking.
All you have to do is put money away in a cookie jar. Then when you want something, just raid the cookie jar. When times are lean, bake some yummy cookies. Either way, a treat awaits in the cookie jar.
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by red0596 Posted Thu October 23, 2008 @ 7:08 PM
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I agree. Wal-Mart needs to bring back the lay-away progam. Not only does it help people to buy their goods, but also it keeps the christmas presents out of the house until december 10th or so.
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by Mel2007 Posted Thu October 23, 2008 @ 7:02 PM
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I admit I use layaway at Kmart, I start about now and have say like 10 bucks to pay off around December 20th.
I try to save up but sometimes things come up and that money you have saved has to be used.
For example our basement flooded this week bye bye savings.
Unfortunally layway is being taken away due to the abuse of it.
I have also leaned if you wait till December to shop you are out of luck finding what you need.
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by gb Posted Thu October 23, 2008 @ 5:43 PM
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I have a hard time believing Oprah shops at WalMart or uses layway.
Second, you too can buy things by saving a little bit of money each week until you have enough to make your purchases. That works for me. I don't use layaway and don't put anything on my credit card I can't pay off when the bill comes.
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by Blackrack Posted Thu October 23, 2008 @ 4:56 PM
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Ah, tis nearly that time of year again... Can't wait for the newest batch of "Wish me Merry Christmas because my religion's the most important of them all" letters.
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I used to purchase things I knew would be more difficult to find after Thanksgiving for my son.
I never thought about using lay-a-way to help the economy other than giving seasonal jobs to some people who were looking for part time work. Other than that it really has no bearing on the economy. The money is spent either in small amounts or all at once...either way its still being spent.
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by Jeffrey/Branding/Alex Posted Thu October 23, 2008 @ 4:04 PM
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I ask this every year: how does lay-a-way help?
So far, all I can figure is that it allows people to buy something when it's on sale and they pay for it when it's not.
Or to buy something that'll be in short supply or is about to be discontinued.
Other than that, how does this help low income ("low class" according to the OP) people afford things. Why can't you simply walk into the store when you have the money and buy it then?
Fred? Anyone? Can you help me understand?
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by calm Posted Thu October 23, 2008 @ 3:56 PM
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Layaway isn't what enables people to buy goods.
If you can afford to pay a little bit each week between (say) now and Christmas, you can afford to put that little bit into a piggy bank and go shopping with the same amount of money just before Christmas happens. And while I'm talking about Christmas because this is the time of year that people show up wanting layway for Christmas, the same principle works the rest of the year too.
What layaway does do is enable people to take advantage of sales and to reserve items that are going to be sold out by the time they get the money together. And those are pretty good reasons to want layaway -- although one of the reasons things are sold out is that the storage space that could have been used to hold extra merchandise is taken up by the layaway product.
The thing is, though, that there are downsides to both customers and retailers to using layaway. On the customer side, what do you do if you suddenly get hit with an extra bill you weren't expecting and can't afford to finish paying? You cancel your layaway and the store takes a layaway fee, which makes you even less able to afford Christmas presents for your kids or a new oven or whatever else it is that you are trying to buy.
On the store side, it takes person-hours (which means labor hours) and storage space to deal with layaways. That means you've got more people working (and being paid) to sell less stuff than you could otherwise manage. There's also the problem of when seasonal employees make mistakes and product gets lost or stolen, and there's the problem of dealing with all the defaults, which can release product to be sold after everyone is done shopping.
I realize it's too late for most of us now to use this trick, but the earlier you can start saving and shopping, the better you can do. You can buy a winter coat in March for anyone whose size isn't going to change, and you can buy blocks and other toys kids are likely to want at a lower price in January. Even with something like baby clothes (you can get some really good deals at Gymboree if you only buy from the clearance section, and the clothes they sell tend to be a very good quality), a lot of parents are going to be happy with stuff the child can wear three months after the rest of the baby shower or Christmas gifts are too small -- so if you buy big you can't go too wrong. Electronics and so on have to wait until the start of the extended return policies for gift recipients, but you can buy Best Buy gift cards over the course of the year in amounts you can manage and then take them all shopping on Black Friday. I don't know what K-Mart's gift card policies are and I'm too lazy to look, but last year Target was advertising that their gift cards don't start losing value if you hold onto them for more than a year.
You can also give "made" presents -- I recently heard the suggestion that grandparents who don't live near the grandkids can tape themselves reading children's books aloud so that their grandkids can hear them whenever they want, which sounds awesome to me -- that have a much higher sentimental than street value. I recognize that an 11-year-old girl is probably going to want brand names or at the very least store-bought, but most of us don't have families comprised entirely of 11-year-old girls.
You can give older kids and adults pictures of whatever it is you have saved up to buy them even if the stores are all out, and then follow up with the real item when it's back in stock. I realize that delayed gratification is hard for many of us (well, it is for me), but at the same time I think that most of us recognize that these days people don't always have the cash by Thanksgiving.
You can even look for stores going out of business. I stumbled on a game store going out of business a few months back and bought a bunch of stuff for the Christmas closet.
And, of course, you can shop smart, buying the latest video game hardware at the start of the season before retailers run out and saving board games until the last minute -- Wiis certainly seem to run out faster than Parcheesi.
So while I can certainly understand the attraction of layaway, and while I understand that a lot of things happened fast this year and people didn't have a chance to plan too far ahead, it is not true that layaway is the only way people who have too little money and too many needs can get stuff.
Quite honestly, I don't see it coming back any time soon, either. I hope I'm wrong, because it's clear that a lot of people really want it, but there are other ways.
Good luck finding the right things at the right prices this year. I hope you get to see your loved ones light up when they open the gifts you get them.
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I am happy they brought this back. Its not only a good boost for the holiday shoppers K-Mart also hires seasonal workers to work the lay-a-way department.
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by halah Posted Thu October 23, 2008 @ 2:10 PM
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Christmas comes around the same time every year. You can easily stash some money each month in order to purchase your items before the holiday rolls around.
I don't think Wal-Mart is hurting for business with the economy the way it is to bring it back. This letter is a little too casual, almost like an email, but I'm sure they will respond.
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In my experience, layaway is not worth whatever revenue it brings in. There are some customers who like lay away and use it in order to purchse product and pay in installments, as it was meant. They are the exception.
Here are some of the ways that layaway costs the store money or causes problems:
- staff to handle the layaway transaction, packaging up and storing the goods.
- staff to handle the inevitable cancellation, either from the customer changing their mind or neglecting to pick up in time and the store cancelling.
- staff to then return the goods to the salesfloor, after, of course, checking for any missed markdowns and reticketing
- lost revenue of the sales that are missed while the product is tied up in layaway, or from selling the product at clearance prices after cancellation
- space not available as a stockroom or as selling space because it is housing layaways
- customer complaints because 1) now the stuff is on sale and can't they just have an adjustment, 2) layaway cancelled and no exception made when customer was only a "few days late" picking up, 3) other customers fed up waiting while the layaway customer is assisted as they sort through their layaway deciding what pieces they really want after all. (thanks again for tying up that product so that other customers couldn't buy it)
I've got more, but I think I have probably expressed my opinion about this pretty clearly.
I would suggest putting away some money, a little at a time, and just purchsing your gifts. Pretend you are making layaway payments, then just take your money with you.
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I agree.
by me&you Mon October 27, 2008 @ 9:26 AM
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Here we go again! :) About this time last year, we had several letters to Walmart, complaining about the elimination of the layaway program. A few people who work in retail were able to give insight into how layaway programs are abused and can end up costing a store more money than they the layaway program brings in. If I were motivated and less hungover, I'd go do some research and paste their responses here. However, that's not going to happen today. ;)
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Unfortnately Layway, went away due to credit cards. The "please me now" attitude of them destroyed what was once a good way for people to put things away and pay little by little for them. I remember my parents doing the same thing for me at Kmart when I was a kid.
People now just charge charge charge, just to feed their instant gratification needs regardless of the cost.
Glad to hear Kmart still offers it, but I fear it too will cave in.
Good Day
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