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Walmart Identification Policy Is This For Real?
Posted Fri August 7, 2009 12:00 pm, by . written to Walmart
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I am a US citizen living in New Zealand. I went to the Walmart store in Grinnell, IA at approximately 1:30am to purchase a six pack of beer and some beef jerky and had no idea the following situation would ever occur. I am still in complete disbelief.
A customer in front of me could not make his purchase because lack of funds card so a second checker was called to assist. She made no attempt to ask me if I would like to checkout and the customer behind me proceeded to go to her to checkout. (1st lack of customer care). I then shifted as the checker continued to wait for the customer to go to the ATM and said nothing to me.(2nd case of lack of customer care). I put my 6 pack of beer and beef jerky on the counter and the cashier asked me for my ID. I presented her with my valid New Zealand drivers license and she then proceeded to tell me that it was not legal and if I got caught by the police it would not be legal. Now I have a cashier with a law degree and knows international standards for identification and operating a motor vehicle (yeah right!) I proceeded to explain to her that it is valid to use in the US for a year which is the international standard for developed countries. She said I will have to call my manager which she did. This cocky young fellow came to the station and she said to him it's your decision you can accept it if you want. WOW she really is a lawyer. He then said we cannot accept this as a form of identification only US drivers license and US passports are excepted and that is Walmart policy. I then stated you mean to tell me you don't recognize or sell to international customers and he said NO! I said that is FN ridiculous and you will loose a load of business because of it. He stated it's Walmart policy and I am sorry if you feel that way. So from now on all international customers in the US and abroad need to rethink supporting a company that doesn't recognize or allow foreigners spending money in there stores and they don't care if you don't like it. Go someplace else was basically the attitude. Went to a convienence store and had no problem didn't even get asked for my ID as I have a significant amount of gray hair and I was on my own so no excuse for the purchasing for minors scenario as Walmart also likes to dictate based on other blogs.
May Walmart Crumble!! Without foreigners Walmart would collapse. If they didn't have the slave trade in China and every other developing country that they go in and exploit child labour and create a dumping ground of toxic waste from chemicals and cheap manufacturing processes.
As well as selling inferior products to people of foreign descent who think they are getting a quality product and think they are doing the right thing by possibly supporting a family member who works for these clowns.
I don't know why I even bothered going into the disgraceful place. Unfortunately the little local grocery store McNally's had closed at an earlier in the evening.
Sam Walton started a company that seemed to have values and respect for humans now it has nothing of the sort they are a huge bureaucratic juggernaut that needs to go down like the Titanic.
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by tibiann Posted Wed September 9, 2009 @ 9:48 PM
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Tonight I came home from my local walmart grocery store and got online to do a search about this very topic. I was with my 37!!! year old son and we were getting items for a family party that we are having. He had his I.D., i didn't bring my purse. They carded him, then they carded me! i didn't have my ID so they refused to sell us alcohol (A 6 pack of beer and a bottle of wine) they said their policy is that eveyone has to have ID!! I appreciate the compliment but being a mother to 3 boys ages 34-41 certainly makes me look older than 21!! we called the manager over and she was VERY nasty, reiterating that "yes, everyone MUST have ID" my son had to take me home, then go back to the store to pick the alcohol up, without me. Upon arriving at Walmart the Manager approached him and stated "How am i supposed to know that you aren't going to purchase the alcohol for your mother!!!" This is a true story!!! My son is like I said earlier 37 with ID. Even if he was 10 theres a good chance that i would of been of age!
this store is the Walmart on kennedy in tampa, Florida.
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by andrea f. Posted Wed August 19, 2009 @ 10:42 PM
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I'm canadian and tried to buy a pack of cigarettes in brownsville texas. The gas station wouldn't sell them to me even though I had a driver's licence, passport and birth certificate. They had a sign on the door that they would only accept texas driver's licences.
I went across the parking lot to walmart and they sold me a pack of smokes. The cashier looked at my driver's licence (didn't ask me for anything else) and kept calling it a scotland driver's licence (it's Saskatchewan, that's where I'm from)
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by DeVoidx Posted Mon August 17, 2009 @ 8:21 AM
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I work at walmart.
It is true that it is up to the cashier to decide if they accept the id or not. The cocky kid that came up to you probably wasn't a manager, but a higher tiered cashier called a css. They get paid about 60 cents more an hour to babysit the cashiers. We are told that acceptable forms of id are US based photo id. ie. state id cards, drivers license, millitary id. If we want to accept other forms of id it up to us. It is much harder to figure out if a different state's id is fake, let alone another country.
I use common sense. If a person looks older than 30, I will sell to them even though the register says under 40. If I get in trouble it will all be on me.
I had a co-worker that was very strict and wouldn't sell anything that asks for id, without id no matter how old you were. She even denied selling ciggarettes to another co-worker, even though you have to be 18 to work in our store. And therefore had to be over 18, the age you have to be to buy ciggs.
She used to refuse for one very good reason. Sell to an underage person and get caught, the store doen't care. You automatically go to jail, lose your job, and get a $1000 fine. She took it to extremes and made me shake my head sometimes but it was her job, her responsibility.
I get a lot of tourists where I work (orlando) I see grandma and gandpa with the kids buying a smirnoff ice party pack. Do you think it's for them or the three teenage girls behind them ? I had three Canadian kids wanting to buy several cases of beer. They had id. but they were only 17. When I told them I couldn't sell it to them they said hold on, we'll get our cab driver. When I laughed and told them that wouldn't work either. They suggested it was for their coach. Sorry guys even if the coach came in, I wouldn't sell it to him.
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by Anonymous A. Posted Thu August 13, 2009 @ 5:54 AM
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grey hair means nothing. It can be inherited at young ages, I've even seen children with grey hair. No one would ever understand that there are strict rules,especially in certain states, unless they actually work retail(I never understood until I actually started working for retail). They make you sign contracts and stuff so if you get busted you go to jail. Some offenses can be anything from allowing people to give money that are minors,or accepting invalid IDs, to not using the "40" and under rule. It really isn't as easy as people think it is.
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by MA Cunningham Posted Wed August 12, 2009 @ 1:13 PM
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Well, the presumption that there are a boatload of NZ Ex-pats running around in IA seems far fetched, but, if you say so.
Regardless, it stands to reason that local stores can only accept local identification to reduce the chance of people fraudulently identifying themselves as legal. It would be hard for them to verify that that ID is valid and legitimate, so they restrict it to only those ID's they can verify.
If the other shop decided to accept your ID, that's their right as well. It will be their butts on the line if it were to turn out your ID was not, in fact, legal.
As for the inferior products - you were in a WalMart, what exactly were you expecting?
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by Ben G. Posted Wed August 12, 2009 @ 12:32 PM
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The laws governing the sale of alcohol protect the retailers/restaurants. It is a privelage to buy it, not a right.
In restaurants (at least in New York), the law allows restaurants to deny the sale of alcohol to anyone for any reason whatsoever, whether it be the consumer shows signs of intoxication, or if the ID doesn't seem right. No one is entitled to it.
I would imagine the same standard applies to retail establishments, seeing as they denied it for not recognizing the form of ID as valid.
Being the sue-happy country that we are, I am glad the law is in place. Because as it stands right now, it always comes back to the person serving/selling the alcohol.
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by Anonymous A. Posted Mon August 10, 2009 @ 5:46 AM
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Actually the cashier is right. In the U.S. , acceptable forms of IDs are state IDs, passports, or military IDs. Some places may choose to accept country-issued IDs, but if that breaks company policy or even the law, than it is risking their jobs. You may not be aware since you are from another country that a clerk who accepts an invalid form of ID will: 1.lose their job, and 2.possibly face jail time and fines. Most big companies put a minimum age requirement to card customers, mostly at 40 years of age. Convenience stores aren't as strict, most are business owners. But as far as the big chains, hey are just doing their jobs.
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I have never drank alcohol, never had a reason to. Maybe its cause Im cheap, who knows.
Too many innocent peoples lives are killed or injured by people that consume alcohol.
Its sad that the drunks claim they are only "social drinkers" and they always know when to say when.
Why does it seem that the drunk who kills someone behind the wheel walks away with a few scratches, but the other vehicle always has dead family members in them?
Guess its macho to slam beers, but women are slamming em now too.
I dont even like beef jerky, too grisly.
Good Day
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by Aztecace Posted Sun August 9, 2009 @ 5:43 PM
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Having worked in a Liquor store in Florida, have found out that they are more regulated then other retail outlet, but when it comes to alcohol there are rules that have to be followed. The one about ID, is that you can take one of the following Id's a)Any valid license or state issued Id, from any state in the US. b)Valid military Id. and c)Valid passport from any country. Without one of these three Ids I would not be able to sell you anything alcoholic, except maybe near beer, or NA beer. Part of reason for this is that there would be too many different Id's to keep track of, if we accepted ever countries driver's lic, would be hard to check if they were valid, and not forged. So, you should have had your passport, because I know I would not have been able to serve you, if I thought you were underage, and here you would have to appear to be over 35 before I could serve without Id.
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Nate,,,
by Anonymous A. Mon August 10, 2009 @ 5:54 AM
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Wow, I had never heard of this before. I know a few years ago, I went to purchace some beer with an out of state id. The cashier swiped it though the register, I asked her why and she stated this told her if it was an actual id or a fake one. It was in a place that would have gotten a lot of tourists. I don't know if that is something you find everywhere or not..but it seems like it would be convienant.
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I believe
by Donno Sun August 9, 2009 @ 12:26 PM
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by PepperElf Posted Sat August 8, 2009 @ 10:19 AM
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When I was stationed in Japan we were not allowed to drive a car anywhere until we had a Japanese driver's license*
* well kinda. It was a special license for the military and in order to use it we still had to have a valid state-issued driver's license.
I have honestly never heard of any "one year" policy and would have to read the actual law before agreeing.
In my experience some word-of-mouth laws get twisted in the retelling.
For example, NY state *does* have a law that states a NY resident, while in the military is not required to renew a driver's license until 6 months after he or she leaves the service.
But what many NY residents DON'T realize is that you actually have to contact the DMV and request a card from them that you have to carry along with your wallet.
as for buying alcohol, i have been told by others that it is the jurisdiction of the store on whether or not they will accept out-of-state licenses. I do not know if NZ has this as well but it could be a distinct possibility.
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by Igby Posted Fri August 7, 2009 @ 6:13 PM
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I work at a grocery store in Illinois. It is common practice to deny people trying to buy alcohol with non-US issued IDs. There are so many different types of licenses it is impossible to train every cashier on every ID. At the grocery store I work at we have a booklet issued by corporate of every ID we can accept for alcohol. Here's a hint...they are the IDs from every state and other American issued IDs. We can't even accept other countries passports. It may be legal in the US, but that does not mean we have to take it.
It sounds like WalMart has the same policy we do. Police set up stings and have underage people trying to get cashiers to sell them alcohol. If someone lets them slip, the company gets fined big and so does the cashier. Also, if someone buys alcohol and supplies it to minors or injures someone while drunk, we can get sued. By accepting only US-issued IDs, we cover our butts. It's not always the fairest way, but that's what our company does.
And with the manager deferring to the cashier on whether she wanted to make the sale or not, legally that's how it is. If a cashier asks the question "Can I see an ID please?", we have to see it. No one else can override that or pretend it didn't happen. I almost got caught up with that one day, but that's a different story.
***
Long post short, it's not that the cashier was making these decisions. It is all laws and company policy to cover their own butts.
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non US ID
by L W. Sat August 8, 2009 @ 12:57 PM
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The manager is a nitwit. So Walmarts near the U.S. borders with Canada or Mexico will refuse to sell ID-related products to Canadians or Mexicans who don't have a valid U.S. license? Baloney.
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by Donno Posted Fri August 7, 2009 @ 5:13 PM
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I can understand you being upset, but I think they erred in the right direction. Any retailer has the right to ask for identification, and if they don't *recognize* the identification, I don't know how they could feel right in allowing the purchase. They must be trained to turn down a sale if they can't recognize the id presented.
I would take this as a lesson, and perhaps carry a passport with you as well in the future if you will be having to prove your identity.
In a case like this, you will find an attitude of "go somewhere else." The only other option is for them to break the store policy, which defeats the whole purpose of checking id.
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FN
by Donno Fri August 7, 2009 @ 5:21 PM
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by Just Jeffrey Posted Fri August 7, 2009 @ 4:32 PM
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Policy and legal issues aside, here's the deal: most people have no idea how to tell if an ID is real or not. Some stores have training for employees, but that training is focused on US licenses. There is no way for the average Wal-Mart employee to how to how fairly evaluate a license from every single country in the world.
A place like Wal-Mart, where there are rules that employees must follow or be fired, isn't going to have cashiers that are willing to take the risk on guessing that you have a legit license.
All of this ties into the end of your letter. You clearly have significant issues with Wal-Mart that go way beyond being denied the purchase of beer. Yes, they are big and bureaucratic. If you feel as strongly as your letter suggests, it seems like you'd already been avoiding the place like the plague.
As you pointed out, McNally's, while otherwise lovely, has chosen not to serve the customer by closing early in the evening. This is exactly the reason that Wal-Mart is able to drive small businesses out -- (some) small businesses aren't willing to stay open late, offer lower prices, or do all the positive things that Wal-Mart offers.
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