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Walmart Stole My Daughters Birthday Money !!!

Posted Mon February 22, 2010 9:50 pm, by Ed M. written to Walmart

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On 01/11/2010 I purchased a "WalMart Visa" for my daughter, in the amount of $200. It's now 02/22/2010 and she is still unable to use the card. The card will not "activate". The both of us have spend HOURS in line @ customer service & HOURS on the phone with both the credit card people (never getting the opertunity to speak to a real person)and with WalMart managers. The last attempt she made she was told the card company issued a refund check over a month ago but they could not say where the refund was. This is crazy ! Walmart says they can not issue a refund or activate the card. They put it off on the card company. When you call the credit card people the phone is answered "welcome to the Walmart money card support line". This tells me Walmart has something to do with the card company. I did not buy the card from a third party. I bought it from Walmart. They should be able to provide a better answer than "call the credit card company". This is not acceptable. If it had been $20, I would have trashed the card because its not worth this much trouble. I feel as if Walmart has stolen $200 from my daughter and something needs to be done. I have had others tell me of having the same problem. My daughter was told a refund will be "reissued" and she will have a check in 7-10 days. We've been told this before remember ?

I would like for Walmart to get more involved in this issue. They should be the one making the refund. At the very least they should be the ones on the phone for the countless hours trying to get this issue resolved. I will be leaving for vacation on 02/27 & returning on 03/04. If she does not have her refund by then I will return to the store where it was purchased, with a family friend that works as a reporter for the local news and see if Walmart will be more willing to help resolve this issue once it appears on the local news. I purchased this card in good faith and expected for her to be able to use it.


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by Retail Veteran Posted Thu February 25, 2010 @ 10:50 PM

These prepaid Visa cards sold at many retail stores are usually a bad
idea to purchase. I worked at a store that sold them and there were
many problems with them. There are usually very specific ways to
activate the card when selling it which differ from selling a gift
card. If not done properly, the card is useless. Check your receipt,
it will indicate whether it was activated or not. Also, keep in mind
that these types of cards often begin to lose money if not completely
used within a couple of months. I believe there is a $5.00 service fee
every month it is not used up after being activated for a few months.
Many customers did not read that part on the back of the card and got
unpleasant surprises.

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Forgot to add by Retail Veteran Thu February 25, 2010 @ 10:52 PM
by cissy Posted Wed February 24, 2010 @ 7:49 PM

I learned the hard way when I purchased a gift card for Christmas a
few years ago. I gave it and later found out it wasn't "activated". I
now request, after the purchase, the cashier check the balance and
also keep the receipt. Hope you get satisfaction on this issue. All
the best.

Reply

by Irving Patrick Freleigh Posted Tue February 23, 2010 @ 11:13 PM

I have to say I'm with Rowdy Retailer. I don't ask for gift cards to
my favorite stores anymore. I just ask for cash.

I can spend it anyplace I want, and there's no activation issues.

It might look like Frank Sinatra peeling off a fifty and telling the
recipient to go buy something pretty, but I'm happy. Knowing what
passes for customer service at Wally World, I'm kinda doubtful they'll
do much for you.

Reply


Unfortunately, there are also hassles with cash too. by Just Simply Bella Sera Wed February 24, 2010 @ 7:48 AM


IIRC... by Irving Patrick Freleigh Wed February 24, 2010 @ 10:40 AM


It's still a hassle, though, at least for the customer. by Just Simply Bella Sera Wed February 24, 2010 @ 1:51 PM


by olie Posted Tue February 23, 2010 @ 10:59 PM

Call your reporter friend before you leave. Then you will be able to
enjoy your wonderful vacation.

Do you have your receipt, from when you bought the gift card? That
would help strengthen your case, as you'd have both proof of purchase
and activation.

Can Wal-Mart look up a credit card or check purchase? Target can look
up anything but cash or a gift card that you've destroyed.

Have a great time on your vacation!!! Ship this problem off to
Wal-Mart before you go, so you can relax and enjoy.

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by dulynoted (aka duttycalls) Posted Tue February 23, 2010 @ 2:38 PM

I agree with anothers comment. Take this to one of your consumer
advocates on a local television station and have them look into this.
They love stories like this...Walmart however does not!
You will have the money ASAP once they threaten this to be put on for
the public to see.

Keep us posted...I would love to see how long it takes Walmart to make
this right if they are sent a letter from the tv station advocate.

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by RedheadwGlasses Posted Tue February 23, 2010 @ 12:56 PM

Also, if your local tv news station or newspaper has a consumer
ombudsman sort of person, contact him/her with your complaint. I've
seen our local "watchdog" in the Star Tribune work miracles for
people!

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by RedheadwGlasses Posted Tue February 23, 2010 @ 12:54 PM

I agree. However, I expect nothing other than totally crappy customer
service from the craphole that is Walmart.

I'm sorry your daughter is getting screwed out of your very generous
birthday gift to her.

Shame on Walmart.

Reply

by Harleycat Posted Tue February 23, 2010 @ 11:02 AM

Even though they answer the phone "Welcome to the Walmart Money Card
Support Line" it can still be a third party that handles the cards.
Part of the agreement the third party has with Walmart is that they
provide a dedicated support line.

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by Donno Posted Tue February 23, 2010 @ 10:35 AM

There is probably a telephone number provided at the bank specifically
for WalMart customers because so many cards are issued, but there is
no more connection than that.

This brings up a problem with these cards - your daughter is calling
for customer service, but she isn't the usual kind of customer who has
an account and a credit history. So the customer service is third
world.

I rarely use gift cards - I have bought only one.

I think you need to resolve this with the card issuer, not WalMart.
As far as how to escalate it, I don't know.

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by RowdyRetailer Posted Tue February 23, 2010 @ 12:48 AM

I would write her a check or give her cash next time. Too many
hassles with gift cards


Good Day

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Agreed by Nate. Wed February 24, 2010 @ 2:28 PM
by ehent@mchsi.com Posted Mon February 22, 2010 @ 10:16 PM

No one will try and help ?

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