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Walmart's Baby Registry Never Works
Posted Thu August 23, 2007 12:00 pm, by Leigh S. written to Walmart
Write a Letter to this Company | Rate this Company
I am expecting my first child and planning a baby shower. Due to the scattered geographic locations and the graduate school status (read: financially strapped) of many of the invitees, Walmart seemed a logical choice for a baby registry.
I went to four different Walmarts in my area only to find the registries broken. The store in Millersville, Md on Crain Highway did not have a scanner. The store in Bowie, MD on Rt 3 South did not have one either. In the Hanover, MD store the clerk had never used the registry for as long as she worked there because, to her knowledge, it had never worked (most of the workers from each store told me the same thing). Upon further inquiry at this store, a Customer Service Representative advised me to go to Capital Heights, Md as they were the newest store in the area and likely had a working machine. Capital Heights is 45 minutes plus from my home so this was not an option.
The store in Glen Burnie, MD on Ritchie Highway, the last store I visited, was the most frusterating. I went there on two occasions to register. The first time I was told the printer did not work. I went again the next week (this store is very close to my home unlike two of the others) and the printer was in working order. I was very happy! Unfortunately, my happiness was short lived as the representative had NO idea how to start a registry even though instructions are clearly printed on the scanner sheet. Even if she did know how to start it, she would have been unable to do so because upon further inspection, the scanner was not charged.
I called the district manager's office. I do not remember what his name was but the number began 410-480-XXXX. I, of course, was not afforded the opportunity to speak with him directly and spoke with a receptionist finally after leaving several messages. She told me that "they would work on it."
I must admit I have not been back to any Walmart to check the status of the scanner since my phone call to the DM's office more than two weeks ago. However, as my shower approaches and invitations are being made I am getting more and more aggravated that Walmart very likely won't be an option for my guests.
I am aware that I can register on-line. But my fear is that guests will encounter the same problems with the registry machines when they get to the store. I just don't think that guests will be inclined to print out the registry from home before going to Walamrt and further, if they did, they would not be able to update the registry as they purchased from the list.
I would like all of these registries to be fixed immediately. It is not fair to consumers that you offer a service that, in my experience, never works. Also, it would be nice if you could call me when they are fixed so I don't have to keep going back and forth. I would still like Walmart to be an option for my guests, but my time and patience are running out.
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Good for you. Those registries never work. When I was in California trying to shop for a frinds registry none close to me worked either. Screw Walmart I go to Target.
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Wal-mart
by Lima Tue September 4, 2007 @ 8:45 PM
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by Lima Posted Mon August 27, 2007 @ 3:02 PM
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A manager from the othyer Glen Burnie store called me this morning. She told me she was not sure why I was told the registry in her store wasn't working because it seemed to be working to her. She admitted sometimes new employees will say that of they are unsure of how to work it ... In any case, she assured me that it was in working order and that I should inform her or another manager immediately if I was told differently (admittedly I should have done that in the first place).
She also said that she was going to call neighboring stores to see what was wrong with their machines because she was upset I had gone through that.
Way to go, Walmart for correcting a bad situation so quickly!
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by MA Loper Posted Sun August 26, 2007 @ 12:19 AM
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Personally, as far as baby items are concerned, I would never use the WalMart registry because their selection is so limited. But I completely understand what you mean about wanting to be considerate of your guests locations and budget constraints.
Have you TRIED the Target or BRU registries? Both have far better selections than WM and are available online, saving you the hassle of going to the store and registering for things. You can do the entire thing from the comfort of your computer and the selection of items is FAR better than WM's, IMHO.
It also saves those friends who aren't close from having to find a store because they can order and ship it directly to you all at the same time.
As for the expense side of it (since this is your first) the best thing to tell your friends who are strapped for cash is to ask for simple things like diapers, wipes, onesies and blankets. You can NEVER have too many of these things and they typically aren't going to break anyone's budget.
Another suggestion (not registry related) is to ask those friends who may live near by if they can stop in and spend some time with the baby so you can get some sleep. Believe me (with a 9 month old under my roof!) you'll value an hour of sleep after your baby arrives more than ANYTHING someone can buy for them. It will make them feel good to help you out and won't cost a dime!
I think you are a true fan of WalMart to go to the lengths you did to register and I hope they recognize that. But you do have other options and they might work out to be much easier on everyone in the end!
Good Luck and CONGRATS!
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Good Idea
by Lima Sun August 26, 2007 @ 10:14 AM
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AMEN!
by MA Loper Mon August 27, 2007 @ 4:10 PM
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by Lima Posted Sat August 25, 2007 @ 9:03 AM
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A manager from one of the Glen Burnie stores called me yesterday. I was very suprised! She assured me that they had made a service call and the machine would be fixed sometime next week. I'm going to call next Friday to see if that is the case. I didn't hear from corporate Walmart or any other stores, but I'm assuming the respose started through this site as I only spoke to the DM's secretary.
However, after reading all the feedback from this site, I have decided that I'm porbably obsessing mindlessly over this situation ... If walmart doesn't happen and those attending the shower from the rural area (there is literally a Walmart, McDonald's and a few thrift stores in the town and MILES until anything else - yes places like this still exist!)then I will make do with what I get :)
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by a_simple_girl Posted Sat August 25, 2007 @ 3:06 AM
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I actually used to live in Anne Arundel county for 2-3 years (specifically West Ordnance Rd.) and during that time, myself and two others planned a baby shower for a coworker. The first place we went was the same Walmart (it was only 5 blocks away from home and like you, we wanted to save money) but we had the same experience with a defective machine and no help whatsoever from 2 associates, so I can definitely believe you there. Like what other letter writers are suggesting, please try another store altogether because saving a little money is not worth all of the headaches (plus all of the gas you are using up adds up too).
My recommendation and the same response from others I know is the Babie's "R" Us in Pasadena, MD...not too far from Mountain Rd. Their staff is extremely knowledgeable and the experience was top notch. My friends and I spent an hour with an employee who patiently answered our questions and made us confident that we planned something successful..and it was, we had a good time.
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also...
by a_simple_girl Sat August 25, 2007 @ 3:09 AM
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by TwinkleToes Posted Fri August 24, 2007 @ 1:23 PM
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Great letter. I completely agree that these registries should be working. Haven't had this problem in our store.
With regards to who throws the shower... I think that etiquette is a wonderful thing but sometimes common sense must prevail. If a girl does not have a "best friend" to throw a shower for her, I don't think it's wrong for the mother or even the girl to throw her own shower. Some people don't have strong support systems or people they can count on. When I was pregnant with Zack, I only had casual friends. No one to throw a shower for me. My mother and I threw it. It was mostly family but there were some casual friends there... Just my take on it.
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GASP!!!!
by BellaSera Fri August 24, 2007 @ 1:45 PM
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Authority
by Lima Sat August 25, 2007 @ 9:14 AM
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Maybe you and your husband should go to Target or Babies R Us. What are you doing planning your own shower???? Friends like to do that for that couples! This way you would not have to deal with it.
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Ummm!
by Lima Fri August 24, 2007 @ 10:37 AM
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Sorry
by Lima Sat August 25, 2007 @ 8:49 AM
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by donno Posted Thu August 23, 2007 @ 11:26 PM
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You wrote a good letter, but, you know, do you think they will respond in time for your needs? It sounds like their system is really messed up. It is great you brought it to their attention, but I think you would be better off following the other advice to use another retailer.
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donno
by Lima Fri August 24, 2007 @ 8:30 AM
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However, I must bring up one point: You aren't EVER supposed to plan or throw your own shower, and relative isn't supposed to do it for you either (unless the shower is family-only). It's extremely tacky. I hope this OP is actually only helping a friend with the planning, and not doing her own party. I'd never attend a shower that someone threw for themselves.
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Oh no!
by Lima Fri August 24, 2007 @ 8:57 AM
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Thanks
by Lima Sat August 25, 2007 @ 8:47 AM
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Babies-R-Us is wonderful and carries items in all price ranges, or Target as well.
You have a valid complaint and a well written letter.
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by BellaSera Posted Thu August 23, 2007 @ 3:22 PM
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All in all, valid complaint. Why offer a service if it's going to be unusable most of the time?
I'm not sure when your baby shower is, but I agree with Redhead: start looking at another store to register at. You can try Target, or better yet, if you have a Babies-R-Us in your area, try them. They were wonderful when I registered there.
Good luck and congratulations!
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Why not try another chain store? I happen to know that there is a (relatively) new Target in Glen Burnie AND there are many other Target stores in the area. And Target's registry system works.
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Yea ...
by Lima Fri August 24, 2007 @ 8:25 AM
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Walmart
by BellaSera Fri August 24, 2007 @ 1:55 PM
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Thanks!
by Lima Sat August 25, 2007 @ 8:54 AM
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Casmly
by Lima Sat August 25, 2007 @ 9:07 AM
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