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Walmart's Baby Registry Never Works
by Leigh S. written to Walmart
Posted Thu August 23, 2007 12:00 pm
Write a Letter to this Company
Rate this Company

I am expecting my first child and planning a baby shower. Due to the scattered geographic locations and the graduate school status (read: financially strapped) of many of the invitees, Walmart seemed a logical choice for a baby registry.

I went to four different Walmarts in my area only to find the registries broken. The store in Millersville, Md on Crain Highway did not have a scanner. The store in Bowie, MD on Rt 3 South did not have one either. In the Hanover, MD store the clerk had never used the registry for as long as she worked there because, to her knowledge, it had never worked (most of the workers from each store told me the same thing). Upon further inquiry at this store, a Customer Service Representative advised me to go to Capital Heights, Md as they were the newest store in the area and likely had a working machine. Capital Heights is 45 minutes plus from my home so this was not an option.
The store in Glen Burnie, MD on Ritchie Highway, the last store I visited, was the most frusterating. I went there on two occasions to register. The first time I was told the printer did not work. I went again the next week (this store is very close to my home unlike two of the others) and the printer was in working order. I was very happy! Unfortunately, my happiness was short lived as the representative had NO idea how to start a registry even though instructions are clearly printed on the scanner sheet. Even if she did know how to start it, she would have been unable to do so because upon further inspection, the scanner was not charged.

I called the district manager's office. I do not remember what his name was but the number began 410-480-XXXX. I, of course, was not afforded the opportunity to speak with him directly and spoke with a receptionist finally after leaving several messages. She told me that "they would work on it."

I must admit I have not been back to any Walmart to check the status of the scanner since my phone call to the DM's office more than two weeks ago. However, as my shower approaches and invitations are being made I am getting more and more aggravated that Walmart very likely won't be an option for my guests.
I am aware that I can register on-line. But my fear is that guests will encounter the same problems with the registry machines when they get to the store. I just don't think that guests will be inclined to print out the registry from home before going to Walamrt and further, if they did, they would not be able to update the registry as they purchased from the list.

I would like all of these registries to be fixed immediately. It is not fair to consumers that you offer a service that, in my experience, never works. Also, it would be nice if you could call me when they are fixed so I don't have to keep going back and forth. I would still like Walmart to be an option for my guests, but my time and patience are running out.


Reply



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by Amy Gutierrez Posted Tue September 4, 2007 @ 4:33 PM

Good for you. Those registries never work. When I was in California
trying to shop for a frinds registry none close to me worked either.
Screw Walmart I go to Target.

Reply

Wal-mart by Lima Tue September 4, 2007 @ 8:45 PM
by Lima Posted Mon August 27, 2007 @ 3:02 PM

A manager from the othyer Glen Burnie store called me this morning.
She told me she was not sure why I was told the registry in her store
wasn't working because it seemed to be working to her. She admitted
sometimes new employees will say that of they are unsure of how to
work it ... In any case, she assured me that it was in working order
and that I should inform her or another manager immediately if I was
told differently (admittedly I should have done that in the first
place).
She also said that she was going to call neighboring stores to see
what was wrong with their machines because she was upset I had gone
through that.
Way to go, Walmart for correcting a bad situation so quickly!

Reply

Invitation Etiquette Question o/t by Lima Mon August 27, 2007 @ 3:14 PM


Nope by LadyMac Mon August 27, 2007 @ 4:07 PM

Thanks! n/t by Lima Mon August 27, 2007 @ 4:30 PM

I would like the hostess to put, "Your prescence is gift enough" on their invitations... Is that okay? by Prisoner of Askaban Sat September 1, 2007 @ 1:19 AM

She also said that she was going to call neighboring stores to see what was wrong with their machines because she was upset I had gone through that. by Prisoner of Askaban Sat September 1, 2007 @ 1:16 AM

and, yes, she was lying!!!!!!!!!!!!! by Lima Mon September 3, 2007 @ 12:48 PM

by MA Loper Posted Sun August 26, 2007 @ 12:19 AM

Personally, as far as baby items are concerned, I would never use the
WalMart registry because their selection is so limited. But I
completely understand what you mean about wanting to be considerate of
your guests locations and budget constraints.

Have you TRIED the Target or BRU registries? Both have far better
selections than WM and are available online, saving you the hassle of
going to the store and registering for things. You can do the entire
thing from the comfort of your computer and the selection of items is
FAR better than WM's, IMHO.

It also saves those friends who aren't close from having to find a
store because they can order and ship it directly to you all at the
same time.

As for the expense side of it (since this is your first) the best
thing to tell your friends who are strapped for cash is to ask for
simple things like diapers, wipes, onesies and blankets. You can
NEVER have too many of these things and they typically aren't going to
break anyone's budget.

Another suggestion (not registry related) is to ask those friends who
may live near by if they can stop in and spend some time with the baby
so you can get some sleep. Believe me (with a 9 month old under my
roof!) you'll value an hour of sleep after your baby arrives more than
ANYTHING someone can buy for them. It will make them feel good to
help you out and won't cost a dime!

I think you are a true fan of WalMart to go to the lengths you did to
register and I hope they recognize that. But you do have other
options and they might work out to be much easier on everyone in the
end!

Good Luck and CONGRATS!

Reply


"sk those friends who may live near by if they can stop in and spend some time with the baby "ask those friends who may live near by if they can stop in and spend some time with the baby so you can get some sleep" by RedheadWGlasses Sun August 26, 2007 @ 9:55 AM

Good Idea by Lima Sun August 26, 2007 @ 10:14 AM


Also, Lima by RedheadWGlasses Sun August 26, 2007 @ 1:32 PM


A friend of mine recently had a baby by BellaSera Sun August 26, 2007 @ 2:52 PM


So true by - Leanne- Sun August 26, 2007 @ 3:25 PM

Help and broke friends ... by Lima Mon August 27, 2007 @ 2:57 PM


AMEN! by MA Loper Mon August 27, 2007 @ 4:10 PM


by Mommage Posted Sat August 25, 2007 @ 1:46 PM

http://planetfeedback.typepad.com/mommage/2007/08/where-to-shower.html


Come by and take a look!

Reply
by Lima Posted Sat August 25, 2007 @ 9:03 AM

A manager from one of the Glen Burnie stores called me yesterday. I
was very suprised! She assured me that they had made a service call
and the machine would be fixed sometime next week. I'm going to call
next Friday to see if that is the case. I didn't hear from corporate
Walmart or any other stores, but I'm assuming the respose started
through this site as I only spoke to the DM's secretary.
However, after reading all the feedback from this site, I have decided
that I'm porbably obsessing mindlessly over this situation ... If
walmart doesn't happen and those attending the shower from the rural
area (there is literally a Walmart, McDonald's and a few thrift stores
in the town and MILES until anything else - yes places like this still
exist!)then I will make do with what I get :)

Reply


I'm so glad they called you! by BellaSera Sat August 25, 2007 @ 9:49 AM
by a_simple_girl Posted Sat August 25, 2007 @ 3:06 AM

I actually used to live in Anne Arundel county for 2-3 years
(specifically West Ordnance Rd.) and during that time, myself and two
others planned a baby shower for a coworker. The first place we went
was the same Walmart (it was only 5 blocks away from home and like
you, we wanted to save money) but we had the same experience with a
defective machine and no help whatsoever from 2 associates, so I can
definitely believe you there. Like what other letter writers are
suggesting, please try another store altogether because saving a
little money is not worth all of the headaches (plus all of the gas
you are using up adds up too).
My recommendation and the same response from others I know is the
Babie's "R" Us in Pasadena, MD...not too far from Mountain Rd. Their
staff is extremely knowledgeable and the experience was top notch. My
friends and I spent an hour with an employee who patiently answered
our questions and made us confident that we planned something
successful..and it was, we had a good time.

Reply

also... by a_simple_girl Sat August 25, 2007 @ 3:09 AM


by - Leanne- Posted Fri August 24, 2007 @ 5:40 PM

I was just invited to my cousin's wife's baby shower this week. The
invitation didn't have the registry in it, I suppose that was only
given to the Aunts, to pass down info to others to keep it simple or
maybe modest. I know they are funny about registries but realized
that they do help people who aren't in the area or don't know what the
mom to be needs for a gift. They went with Babys R Us and from what I
see online, it seems pretty good.

I had two showers given by my family. Long story, thought I wasn't
having anymore after years and losing two so between giving things
away, throwing out broken items or not needing them anymore (so I
thought at the time) not to mention all the recalls on what I did
still have, I had nothing much left and suddenly found myself needing
baby items again. Same happened to my sis who has children 17 yrs
apart in age. So we gave her a few. Just didn't go inviting the world
is all and never used a registry.(not that we wouldn't, we just didn't
need it for the basic things we needed and second hand things were
fine at the time too).

I don't see why you couldn't still have another registry from another
store in addition to this. By the time the invitations are sent out or
if they already are, your mother can make phone calls to who can pass
the word on about the new registry(s)

Reply

by Andrew 1 Posted Fri August 24, 2007 @ 3:57 PM

You did a lot of running back and forth to stay on as a loyal Walmart
customer, and I think they owe you more than what you've gotten from
them. It's time to look for another store. There are a few indications
in this string of comments as to where you might try, and I can't add
any new ones, but anyway, good luck!

Reply
by TwinkleToes Posted Fri August 24, 2007 @ 1:23 PM

Great letter. I completely agree that these registries should be
working. Haven't had this problem in our store.

With regards to who throws the shower... I think that etiquette is a
wonderful thing but sometimes common sense must prevail. If a girl
does not have a "best friend" to throw a shower for her, I don't think
it's wrong for the mother or even the girl to throw her own shower.
Some people don't have strong support systems or people they can count
on. When I was pregnant with Zack, I only had casual friends. No one
to throw a shower for me. My mother and I threw it. It was mostly
family but there were some casual friends there... Just my take on
it.

Reply


My problem with it by RedheadWGlasses Fri August 24, 2007 @ 1:32 PM


Isn't it Friday today? by BellaSera Fri August 24, 2007 @ 1:46 PM


GASP!!!! by BellaSera Fri August 24, 2007 @ 1:45 PM


I'll wait to flog you by RedheadWGlasses Fri August 24, 2007 @ 2:05 PM

I Took the OP's Comment by Alissa S. Fri August 24, 2007 @ 4:12 PM

Authority by Lima Sat August 25, 2007 @ 9:14 AM


by RowdyRetailer Posted Fri August 24, 2007 @ 10:35 AM

Maybe you and your husband should go to Target or Babies R Us. What
are you doing planning your own shower???? Friends like to do that
for that couples! This way you would not have to deal with it.

Reply

Ummm! by Lima Fri August 24, 2007 @ 10:37 AM


UMMMMMMMMMMMMMM by RowdyRetailer Fri August 24, 2007 @ 11:03 AM


Old Schooler Here by RowdyRetailer Fri August 24, 2007 @ 11:13 AM


You have gall by Bobosgirl Fri August 24, 2007 @ 12:29 PM


Actually she does say that, it was not this person's "assumption" by donno Fri August 24, 2007 @ 12:37 PM


didnt see by Bobosgirl Fri August 24, 2007 @ 4:05 PM

::clears throat:: by Angelic Princess:) Fri August 24, 2007 @ 7:22 PM


haven't you ever been a by Bobosgirl Fri August 24, 2007 @ 10:31 PM

Sorry by Lima Sat August 25, 2007 @ 8:49 AM

Mother-in-Law by Lima Sat August 25, 2007 @ 8:56 AM

by donno Posted Thu August 23, 2007 @ 11:26 PM

You wrote a good letter, but, you know, do you think they will respond
in time for your needs? It sounds like their system is really messed
up. It is great you brought it to their attention, but I think you
would be better off following the other advice to use another
retailer.

Reply

donno by Lima Fri August 24, 2007 @ 8:30 AM

Lima by Mr. Mafia Mon August 27, 2007 @ 3:34 PM

by RedheadWGlasses Posted Thu August 23, 2007 @ 8:49 PM

However, I must bring up one point: You aren't EVER supposed to plan
or throw your own shower, and relative isn't supposed to do it for you
either (unless the shower is family-only). It's extremely tacky. I
hope this OP is actually only helping a friend with the planning, and
not doing her own party. I'd never attend a shower that someone threw
for themselves.

Reply


Good point about throwing your own shower. by BellaSera Thu August 23, 2007 @ 9:10 PM

modern etiquette by Lima Fri August 24, 2007 @ 8:28 AM

just a note by Lima Fri August 24, 2007 @ 8:53 AM

Oh no! by Lima Fri August 24, 2007 @ 8:57 AM


That's just the way it works here.. by Harleycat Fri August 24, 2007 @ 10:09 AM


kudos to you Leigh by donno Fri August 24, 2007 @ 12:41 PM


Um, etiquette HAS NOT CHANGED on this matter by RedheadWGlasses Fri August 24, 2007 @ 12:51 PM

Thanks by Lima Sat August 25, 2007 @ 8:47 AM


by Sunflower Sarah Posted Thu August 23, 2007 @ 8:25 PM

Babies-R-Us is wonderful and carries items in all price ranges, or
Target as well.

You have a valid complaint and a well written letter.

Reply


Gift receipts? by donno Thu August 23, 2007 @ 11:24 PM


Babies-R-Us has similar policies to Target. by BellaSera Fri August 24, 2007 @ 4:58 PM

by BellaSera Posted Thu August 23, 2007 @ 3:22 PM

All in all, valid complaint. Why offer a service if it's going to be
unusable most of the time?

I'm not sure when your baby shower is, but I agree with Redhead:
start looking at another store to register at. You can try Target, or
better yet, if you have a Babies-R-Us in your area, try them. They
were wonderful when I registered there.

Good luck and congratulations!

Reply

by RedheadWGlasses Posted Thu August 23, 2007 @ 12:33 PM

Why not try another chain store? I happen to know that there is a
(relatively) new Target in Glen Burnie AND there are many other Target
stores in the area. And Target's registry system works.

Reply

Yea ... by Lima Fri August 24, 2007 @ 8:25 AM


Actually, by Casmly Fri August 24, 2007 @ 1:20 PM


Walmart by BellaSera Fri August 24, 2007 @ 1:55 PM

Thanks! by Lima Sat August 25, 2007 @ 8:54 AM

Casmly by Lima Sat August 25, 2007 @ 9:07 AM






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