WALMART IN LIVINGSTON TEXAS

If that were me, no matter how angry I was, I would have paid then
asked for a manager. Don't just assume that someone is.
If you had spoken to the manager they might have been able to shed
light on the situation and you may have left happy rather then
miserable.
Try going into the Wal-Mart with the bill and speaking to the mgr on
duty and see if that helps.

I agree, it sounds like the cashier and "black" lady were out of
line.
Too many places issue internet coupons, and stores won't accept them.
Like I have said before, internet coupons are a good idea in theory,
but executing them is difficult and their practicality is limited due
to their unlimited nature.

I think had you of handled better at the time of purchase, you would
have gotten a more positive response. However, you just paid and
walked out. If it really bothered you that much, and made you "sick"
then I think you should have dealt with it then and there.

It's just my opinion, but I feel like you made it out to be a way
bigger deal than it actually was.

If the lady is "black" then aren't you "disabled"?

I JUST WANTED TO LET EVERYONE KNOW THAT I RECEIVED A CALL FROM JASON
AN ASS'T MANAGER FROM WALMART IN LIVINGSTON, TX A SHORT WHILE AGO.

He was very nice on the phone & sounded like he really cared about
what had happened. I gave him the information about the incident on
Friday & gave him the information from my receipt. From the phone
conversation I gathered they would be reviewing their tape of the
incident, which I totally had forgot about that they would have this
entire situation on tape.

So hopefully now they can review their tape & see exactly what
happened & who was involved in it. Then they can take the appropriate
actions they feel necessary to make sure this doesn't happen to anyone
else. It's a good thing that they have cameras around their stores, I
just hope also they can pick up the audio of the incident.

It may take me a little while to return to WALMART after having been
treated like this, but I'm sure I'll be returning. I'll just have to
remember to take their coupon policy with me. I've already put it with
my other coupons I have printed off the computer. I'll also have to
remember to stay extremely calm & if any situation does arise to ask
to speak with Jason or another store manager or ass't manager. I will
also remember to take down names & the position that person holds in
WALMART employment.

For I do like the convience of one stop shopping which WALMART does
offer. I usually don't even check out some of the other sales papers I
receive, because I don't like running from store to store. You see I
get tired way to easy these days & I know other people know exactly
what I mean.

Just a final thought if I may, just everyone remember we all have
problems to deal with, so let us "ALL" try our best not to release our
problems onto other people. For I know I personally have excellent
physicians in place to deal with my medical problems as they arise. I
also have certain friends & family members in place to help me deal
with personal problems. I THANK GOD every single day for these
wonderful people!

OUR time on this earth is extremely short & we must all just make the
most of every precious second we have been given. I know I've made
mistakes in my past, but I also know that I cannot go back & undo
those mistakes. I just have to live in the moment I'm in! I find
happiness in just hearing my dog snore as he sleeps under my desk. For
I know he is happy & safe & well taken care of & this brings joy &
peace to me.

So remember employees of WALMART when you have a bad customer just
think the next customer might be a "NICE" person & treat them that
way! TREAT EVERYONE LIKE YOU WANT TO BE TREATED NO MATTER WHAT THEIR
ATTITUDES ARE LIKE!

I guess that's exactly why I've closed off my "little" world to only
allow certain people in it. I want to spend whatever time I have left
on this earth enjoying the little things GOD has provided to us.

Lastly I just want to say "THANKS" to all who have read my post &
contributed their thoughts on this matter. I also want to say "THANKS"
to Jason for taking time out of his busy day to call me & look into
this matter.

How do you accuse the cashier of lying? Perhaps maybe she was
misinformed by the store management? You may have been mad while
writing this, however your demands are completely out of line.

The folks who responded to the OP's posting, which is essentially the
same as posted here, had a lot to say about their experiences at that
particular Wal-Mart, just as I imagine shoppers at every Wall-Mart in
the world would say. They (both shoppers and W-M employees) commented
that W-M policies change quickly, and cashiers have a hard time
keeping up. However, they did say that all you need to do is ask for a
manager; even with coupon concerns, that works.

It's interesting to note that the OP later discovered, according to
his other post, that not just "Internet" coupons were declined,
brand-issued coupons were also returned to him. It's also interesting
to note that for the past few months or so, the cashiers have not been
greeting, etc. the OP, even when he initiated a greeting. (Not an
issue for me, personally, but it seems to be a major concern for so
many people.) I wonder if something dramatic has happened at the
Livingston, Texas, Wal-Mart?

Perhaps not all these coupons met W-M's guidelines. From
walmartstores.com, Wal-Mart's coupon policy says they do accept
Internet coupons. Among the usage guidelines: 1) coupons should have
an expiration date, 2) Internet coupons should be legible and say
"Manufacturer Coupon," 3) there should be a valid remit address for
the manufacturer and a scannable bar code, 4) use of 40 or more
coupons per transaction requires approval by a manager.

It would have been nice, however, if someone had simply said why the
OP's coupons were rejected.

As for what W-M could do to make this right, the OP wants:

1. Provide customer training for employees about the way he was
treated.
2. "Highly discipline" the cashier for not saying "good morning" or
"good afternoon" to him.
3. Have cashier explain why she allowed someone else to speak with
him.
4. Have cashier explain why he wasn't told some of the coupons would
not be accepted before he checked out.
5. Have the cashier issue an apology to him.
6. Have the "black" lady issue a public apology.
7. Fire the "black" lady for how she made him "feel."
8. Review receipt for tax and other errors.
9. Reimburse him for the coupons that were declined.
10. Compensate him for his aggravation, both physical and mental.
11. Provide him with a statement that says all of his printed coupons
will always be accepted in the future.
12. Provide him with an apology from the store.

I think maybe a lot of this was written when the OP was still
emotionally charged. Public apologies, multiple apologies, firings,
and so forth are out of line. All these demands get in the way of the
OP's legitimate concern regarding the acceptance of coupons.

The time to have dealt with this was at the time of purchase and with
a manager. The OP assumed the "black" lady was a manager, and he
admitted he was "very, very upset" and did not follow up with his
concerns at that time.

Most important, though, is that I hope when the OP had a chance to
relax, his dogs jumped up on him, smiled, and enjoyed their treats.

I hate to tell you this, but Walmart isn't the only chain that has
this issue. I have a grocery chain in my town that may or may not
except your internet coupons depending upon which location you go to.
I have found one particular location that doesn't care much at all
what coupons you use. Even so, I always go in with the attitude that
some of my coupons may not be accepted. And, if that's the case, I
will need to make a decision as to whether the item is still worth
purchasing without the coupon.

I understand that you say you needed several of the items in your
cart. In the end however, it was still your choice to purchase those
items anyway. Every chain I know has basic rules to follow when it
comes to coupons. In this particular case Walmart may say it accepts
internet coupons, but I'll bet they also have a clause stating that
the ultimate decision lies with management at each location.

That Wal-Mart is terrible. It is small, filthy, and the people that
work there have terrible attitudes. They refused to let me return my
child's toy on Christmas, which was not working. I once bought a small
container of milk at the check-out counter. When I got out to the car,
I noticed that it had expired a month before. I called the store to
notify them, and the milk was still there on my next visit.
Ewwww.....

Go to Huntsville to shop. Don't give this store any more of your
money.

It is possible that one store has had a problem with too many people
using fake coupons. All the ones I see (for any coupons) say
something on the lines of "Subject to availability and stores
digressions". Something like that. More and more places are NOT
accepting internet coupons. Even IF it is a company policy. I think
they thought you had all internet onse and did not see the others.

That ONE store may have stopped taking them. Is there another
Wal-Mart near? Maybe THAT one will still take them.

You don't fire someone simply because they refuse to accept internet
coupons, even if that person is "black".

Managers do have a right to refuse any coupon, I believe. I agree it
is W-M policy to accept internet coupons (if properly marked and
barcoded). A lot of people carry the policy around with them, but
even then the manager can turn you down.

I think you need to be prepared for a fight when using internet
coupons. There is a lot of fraud, and you never know when a store is
simply going to say "sorry, we can't accept those." Whatever you do,
don't take it out on Fido!