$11 shirt ends up costing over $15

Your husband wore an $11 shirt to his mother's funeral. Shouldn't his
mother be the one complaining? LOL

I have a couple of different thoughts about this letter.

First, I know that typically a return without receipt is refunded at
the current selling price, sale or not. However, many stores have a
"return without receipt" price that is different and much lower than a
posted floor price. I know for a fact Target does because I've run
into this issue myself there.

Although the associate said the shirt you originally purchased was "on
sale", I think what have actually happened was that you were being
refunded the "return without receipt" price. I say this because a)
Usually the style of shirt is on sale, not the size, and b) The posted
signs above the shirts did not have the "sale price" quoted by the
cashier.

Frankly I think the practice of having one floor price and a "return
without receipt" price is ridiculous. I understand that without a
receipt the store has no proof that you paid what you claimed, and I
completely support refunding the item at the current selling price,
but having two different prices seems overly punitive.

Second, someone below mentioned Walmart has the same policy as Target
where they can look up your transaction via credit/debit card. Does
anyone know if this is the case? If so, I'm wondering why the
associate didn't offer this option to you. Anytime I've forgotten my
receipt at Target (not often, but it has happened), the cashier has
offered to look up the transaction for me. I can tell you that it has
saved me a ton of hassle.

Let us know if and how Walmart responds to your letter.

First of all, sorry for the loss of your loved one.

This seems to be a common pratice with Walmart. I had a similar
experience happen to my mother and I about 15 years ago. Mom had
bought my girls some clothes on sale and she bought the wrong sizes.
She bought them on a Saturday, gave them to me on a Sunday and on
Monday we went to exchange them for the correct sizes. They wanted us
to pay the price difference on the exchanged items because they were
no longer on sale. But when we refused and asked for a refund for the
items, they told us they would give us a store credit but not the cash
back because the items had been on sale. Confused the hell out of me.
We ended up taking our clothes and receipt back. I went home and was
able to get ahold of the district manager and let him know of my
problems. He had me go to a different store in the city where I
worked, where they gladly exchanged the items. I did not step foot in
a Walmart after that for 13 years(until they built a super center 4
miles from my house)and when I go I only buy dog and cat food. So
hopefuly, if the right person gets this letter, your issue will be
taken care of. Good luck.

That's weird...you were doing an even exchange really and I think you
should have just been charged the difference because of a larger size.
At my store, we take the lowest sale price if there is no receipt, but
if it's an exchange for a different size, we adjust the price so it
comes out evenly.

I don't know how Wally World's system works, but it doesn't make sense
that they couldn't override the price and make it very close to an
even exchange. If you had your receipt and were exchanging the shirt,
wouldn't you have been refunded the difference because of lower sale
price anyway? Why did they hassle you so much over something so silly?
Strange...

The policy you described is pretty standard among retailers, but I
think an exception should be made in your case.

You were doing an even exchange basically, but the upcharge was for
the larger size. Since it was the same item, they shouldn't have
charged you more.

If you were trying to return it without receipt and exchange it for
something other than identical goods (ex. shirt for pants) then they
should give you the lowest selling price. They need to protect
themselves because it would be pretty easy to buy it on sale then take
it back when its off sale and rip them off.

Walmart, like many other retailers, will only refund/exchange for the
lowest sale price within a certain amount of days (usually 30) if you
return an item without a receipt. This is what happened in your case.
How did you pay for the original purchase? If you used a credit card,
they can look up the transaction in the coputer at the service desk
using the card number. If you paid cash, there is nothing they can do
to look up the original purchase.

If the one you had purchased was now on sale, wouldn't the larger size
ALSO be on sale, meaning the difference really should still be only
$2?

If you do not have a receipt showing how much you paid, they look at
the lowest price in the last xx number of days. The shirt may have
gone on sale, and then off sale in that time.

They have no way of knowing if you bought the shirt at the lower sale
price.

I think you will find this same policy at many retailers, not just
Walmart. On a completely different note, not shopping at Walmart is
probably a great move.

Why didnt you go to the rack and grab the shirt showing the correct
price when you were told the price was going to be different?

You should always keep your receipts and records. My wife takes care
of that system. We use the shoe box method and keep every water bill,
receipt, and keep it for 10 years. More if it is an electronic device
etc.

This has proven very handy over the years.


Good Day