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Return Policy

Posted Wed April 17, 2013 1:05 pm, by Scott S. written to Walmart

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I was returning a bathing suit for my wife that still had the tags on it to the Wal-Mart in Lake Park, FL. I had a receipt and she only bought it yesterday and it did not fit. The woman asked if she had worn it and I said no but the question was strange since the tags were still on the suit. She processed the return and I went on my way. I started thinking about the other people returning when I was there and I just wanted to let you know that I feel you need to assess your customer service policies. One woman was returning a gallon of milk that had half the milk in it which had gone sour and it had an expiration day of tomorrow. The manager was giving her a hard time asking if she had left the fridge open or something. Another man was returning a printer that the serial number on the box didn't match the one on the printer. The manager was giving him a hard time also. And yet another woman with a teapot and a coupon that she wanted to apply to a purchase from three days ago yet they were giving her a hard time because she didn't have the receipt for the teapot and would not allow her to use the coupon from three days ago although she did have the receipt for that item with the coupon. This is not the first time I have experienced frustration with Wal-mart and your return policies. I also have had several other bad customer service experiences over the years at Wal-mart. I am fed up.

I know you strive to have the lowest prices around, but failure to provide your customers with the best shopping experience has lead me write you this letter and to stop shopping at your stores. It seems like you do not trust anyone who tries to return things to your store and people will get tired of it and shop elsewhere sooner or later. We do our grocery shopping at Publix. If I had brought milk that had gone bad before the expiration date there would have been no question at Publix. I would have been given my money and gotten another gallon of milk. We also like to shop at Kohls for housewares and clothes. They have the best return policy in the business. You really need to take a look at your return policy and do something about your customer service. I think you will find that people will start shopping at other stores soon as they realize that they are treated like criminals and have to go through an interrogation when they try return things to Wal-mart. Your customers are the reason why you exist they will leave you if you do not treat them with respect.


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by GSparrow Posted Sun May 19, 2013 @ 12:53 AM

Walmart policy REQUIRES the service desk associate to ask that
question. Granted, most people will just lie, but they still HAVE to
ask. The policy used to be absolutely NO returns on items like that
(and underwear), but they changed it to accommodate the customer.....
look at the result: people are STILL complaining.

Reply
by Michelle O. Posted Sat April 20, 2013 @ 2:38 AM

During my career I have worked for 2 (large) retailers who sold
clothing. Both took returns on bathing suits, and yes, underwear.
People can try that stuff on in the store...what's the difference?
Nobody is in the room checking to make sure they kept undergarments
on.....and geez, don't you wash that stuff when you buy it?


Reply

Swimwear by amh Sat April 20, 2013 @ 11:57 AM


ITA, Michelle by RedheadwGlasses Sun April 21, 2013 @ 10:36 AM


many stores don't take them back because... by PepperElf Tue April 30, 2013 @ 4:50 PM
by Thren Posted Thu April 18, 2013 @ 8:20 PM

You must be really naive, sir. Because all the things you mentioned
sound exactly like criminal/scammer behavior. Also, I have never EVER
in my nearly 30 years on this planet heard of any store allowing
returns on swimsuits or underwear.

Reply

Kohl's does by Kitty K. Thu April 18, 2013 @ 8:36 PM

Kohls does... by fishbjc Wed April 24, 2013 @ 12:38 PM


by ST Posted Thu April 18, 2013 @ 1:33 PM

I totally agree with the other commentors. The mis-matched printer
serial number is a classic scam. Out-of-warranty printer breaks or is
damaged. Go to the store, buy a new printer, put the old printer in
the new box, return old printer in the new box. Viola, new printer,
and money back too. There's a reason manufacturers put the serial
numbers in multiple locations.

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by RedheadwGlasses Posted Thu April 18, 2013 @ 8:12 AM

1. The milk: I"m on the side of the store unless the woman could
prove when she bought it. What if she bought it and then opened it
and it got left on the counter all day? (However: I'm inclined to
believe somebody who goes to the trouble of bringing back a half
gallon of milk, because I"d just dump it and buy more milk.)

2. Printer/serial number. DUDE. Do you not realize that this sounds
like someone trying to return something that doesn't belong in the
box? As in, he's defrauding the store?

3. Price adjustments. STores have policies. Want to use coupons?
Bring 'em when you're shopping. DOn't bring 'em in a week later to
get price adjustments and throw a fit when the store won't give you
what you want.

All around I disagree 100% with the opinion of this LW.

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by McJohn Posted Thu April 18, 2013 @ 8:05 AM

So you got your return and your complaining for other people?

I would like to know personally if your wife never tried on the
bathing sui how did she know it didnt fit? She bought it so I assume
she bought the right size.

I am with everyone below, thats something that should not be
returnable.

As for the rest since you dont know the people returning the items I
dont think you can comment on how its handled by management. The
wrong type printer in a box? I would be suspicious, milk half drank
then returned? I would probably just take the return due to it not
being expensive, but walmart I am sure deals with this everyday at
every store so they have to be cautious.

Reply


by PepperElf Posted Wed April 17, 2013 @ 4:39 PM

You're assuming every person returning was being honest.


1) Milk: Expiration date of tomorrow. When was it purchased then?
Most times when I get milk it's over a week before it expires. Yes
you CAN ruin your own milk too by leaving it out. I've also seen
people try to return expired milk cos they didn't use it as fast as
they planned.

2) Printer: serial doesn't match? Ok that's a big one right there.
It's possible he was trying to return an old printer in the box of a
new printer - some people do that as a means to circumvent the return
policy.

3) coupon to apply to previous purchase. you can't do that. you can
bring the items in to return them and then repurchase but you can't
just trade a coupon for cash.



And your own... "tags on it" doesn't mean it wasn't worn. Or tried on
without underclothes. Most places I've been to won't accept returns
on bathing suits - tags or no - unless it's an actual defect, because
they don't want to resell anything that was possibly touching naked
private parts.




So far I haven't seen anything out of line.
There is nothing wrong with asking questions about returns.

Especially if something seems hinky with the return or the request.

Reply


milk - that is "stories of" n/t by PepperElf Wed April 17, 2013 @ 4:42 PM

by TortieKitty Posted Wed April 17, 2013 @ 3:37 PM

With the possible exception of the man returning the mismatched
printer, I don't personally see a problem with the questions asked of
you or the other customers that you witnessed. Restricting my
comments to your personal experience, I have always thought it very
standard not to accept a return of something like a bathing suit, for
sanitation reasons. It would be akin to returning underwear. To be
frank, it surprises me that Walmart DID accept the return, because
even though the tags are on the item, how would she know it doesn't
fit if it wasn't worn, at least briefly?

Reply


mismatched printer? why not? by PepperElf Wed April 17, 2013 @ 4:41 PM

I agree.. by jeishere Thu April 18, 2013 @ 10:53 AM


You're right, but... by TortieKitty Thu April 18, 2013 @ 12:42 PM


depends on the items really by PepperElf Thu April 18, 2013 @ 1:57 PM
by Lisa H. Posted Wed April 17, 2013 @ 3:36 PM

Honestly, your examples don't see that outrageous to me. They really
don't know how the milk was stored for example, and if the serial
numbers didn't match on the printer, I'd be suspicious as well. And
many coupons say they can't be used on prior purchases. I might
expect that level of service at say Nordstrom's, but not at Wal-Mart.

I have returned items to Wal-Mart and not gotten a hard time.

Reply


by fairywithfangs Posted Wed April 17, 2013 @ 2:46 PM

You are lucky they would even LET you return the bathing suit, tags or
not - all ours (and I am in florida as well) will NOT allow returns on
bathing suits and are very clear about the policy.

And from what you describe it all sounds like normal questions to be
asked when you return an item.

And publix DOES ask questions when you return opened food items.

Reply
by CUOnTheFlipSide Posted Wed April 17, 2013 @ 2:21 PM

I don't know about Florida, but I know that around here you are not
allowed to return bathing suits that have left the store. The
assumption being that they have been worn and are no longer sanitary.
I have to say, I have no problem at all with this policy. I think
Wal-Mart was very gracious to take your word that it had not been
worn. After all, how would one know it didn't fit otherwise?

When you try on bathing suits in the store, they are very clear about
telling you to keep your underwear on. Once it is out the door,
generally the customer doesn't know it is the wrong size until they
put it on to go to the beach. In my world, it's their problem then.

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