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  23. After more than 30 years shopping at Wal-Mart.....I'm done. Never again.
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After more than 30 years shopping at Wal-Mart.....I'm done. Never again.

Posted Sat April 27, 2013 12:00 pm, by Lee G. written to Walmart

Write a Letter to this Company  |  Rate this Company

I have shopped at Wal-Mart for over 30 years. Every since they arrived in Huntsville, AL. I have seen Wal-Mart policies continue to worsen continuously and have always tried to understand the business side of things; however, to day has completely ended any desire to ever return again. My experience today falls in line with so many others and is the final straw. I am 44 yours old, a well respected engineer, and solid citizen and when I can't by cigarettes because my kids are with me and they don't have ID show they are of age, then I am done. I know the laws here in Alabama and that policy is such a ridiculous example of Wal-Mart flexing their muscle. It doesn't do anyone any benefit . When the cashier may see just cause of say two young kids (1 old enough, the other not), then I can understand them taking the precaution based on the laws here. But there is such a thing as too far. Another real good example, just before me, happened at the glorious Wal-Mart today. A Lady, and her 6 year old son, went through the line. She was trying to purchase a pocket knife. Well.....Wal-Mart in all their world saving heroism, refused her the pocket knife because her 6 year old son didn't have the proper ID. Well guess what Wal-Mart. There are other store in the area that sell the same products. Some cheaper, some not. At this point, I will never enter another Wal-Mart for the remainder of my life. All the years of dealing with crap like searching my bags and comparing them to my receipt before was aloud to leave. Hassles at the either the exit or customer service. Cashier and employees who have attitude now. Well Wal-Mart... Losing me may not cause you to fall. But you know what? I'm done. I will not return.

Go to H.e.1.1!!!


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by kaykay Posted Sat March 22, 2014 @ 8:38 AM

I wa sorry to read your letter about Wal*Mart but then, maybe they're
different in our state. I live in CA, close to a Wal*Mart, & although
sometimes it can be a hassle shopping there, I find that most of the
time their policies are fair & understandly a little strict on certain
items. I respect that and a complaiknt about buying cigaretts would
certainly be the last thing I would complain about. They have fair
return policies, and very reasonable prices, & in this day & age that
is a blessing. Yes, there are problems, but then, that could apply to
lots of stores. Searching bags going out the door - I don't blame
them. There are a lot of disgusting thieves & sloppy rude people
shopping in some Wal*Marts and searching bags is, in my humble
opinion, pretty necessary. Overall, I like our Wal*Mart, and the
friendly hard working people who are working there as well as most
(not all) of the people who shop there . . you're always going to find
problems like you describe. But if that's the biggest problem you
have in your life - checking for ID's before selling cigaretts, you're
truly blessed. Karen, Sacramento, CA

by cha v. Posted Tue July 2, 2013 @ 12:30 PM

To previous posters. Not the party writing the letter. Abc laws are
different fron federal state city and county. Walmart has gotten so
big that they seem to be minimizing their training. Federal state
county and city law on alcohol and tobacco are different from place to
place. We all know walmart is cheap. These kinds of policies reduces
multiple training procedures from region to region which saves walmart
money. This makes the low prices possible. I personally dont agree
with not adjusting to the region you are in......but walmart hasnt
been that kind of company for a long time and we all know that


by MelissaWiz Posted Sun June 16, 2013 @ 10:45 PM

I have boycotted Wal-Mart because they don't care about the customer
anymore. Kroger for my groceries, Walgreens and Dollar stores for
miscellaneous items. No more Wal-Mart. They never are consistent with
their stock or WHAT they stock. They never have employees there
willing to help or assist you anymore...and never enough cashiers, nor
friendly cashiers. Kroger is WONDERFUL. Kroger is consistent,
friendly, always make YOU their priority..not just the buck.


I couldn't agree more by lgavitt Tue June 18, 2013 @ 10:07 AM
by billt Posted Tue June 11, 2013 @ 3:05 AM

since 1981 (the link below shows that they have not changed) Please
continue to spread the word and eventually they will be out of

check this link:


by radar12 Posted Sat May 11, 2013 @ 10:23 PM

I've always been a Kroger guy buy now that I know the Walmart policy I
think I will always shop there. It is graduation season and I see a
lot of parents that allow their 17 and 18 year olds to drink - maybe
this will prevent some of the parents that feel their children are
entitled to stop supplying alcohol to them - even though it might be
an inconvenience to me - Thanks again Walmart!


I find it a sad day by lgavitt Sun May 12, 2013 @ 12:13 AM

On the other hand... by lgavitt Sun May 12, 2013 @ 1:18 AM

depending on what state you live in - it is legal to give your OWN by fairywithfangs Mon June 3, 2013 @ 10:33 PM

by patrica w. Posted Thu May 9, 2013 @ 1:23 PM

thanks for doing that

by patrica w. Posted Thu May 9, 2013 @ 1:22 PM

i think thats what walmart deserves thanks for posting that cuz now
im done with them period

by L S. Posted Mon May 6, 2013 @ 11:11 PM

Not a Walmart policy. Blame ABC, ATF or other government entity.


False. That implies it is a law. It is NOT a law. It is a company policy. by lgavitt Tue May 7, 2013 @ 9:11 AM

No policy by L S. Wed May 8, 2013 @ 10:56 PM

WRONG....I have have an ABC license. by lgavitt Thu May 9, 2013 @ 8:47 AM

abc board by L S. Thu May 9, 2013 @ 8:58 AM

Thats bull....I challenge you to show a copy of the law. by lgavitt Thu May 9, 2013 @ 9:11 AM

I go one better. by lgavitt Thu May 9, 2013 @ 9:33 AM

the law by L S. Thu May 9, 2013 @ 11:02 PM

Its not even a directive. by lgavitt Thu May 9, 2013 @ 11:58 PM

Wrong by RedheadwGlasses Fri May 10, 2013 @ 1:06 PM

Exactly. And the law does not require them to ID everyone. by lgavitt Fri May 10, 2013 @ 2:23 PM

by PepperElf Posted Mon May 6, 2013 @ 11:51 AM


i'm hoping this makes the main page of NAR.


Thats funny.. by lgavitt Mon May 6, 2013 @ 4:21 PM

and this is why many stores are vigilant by PepperElf Mon May 6, 2013 @ 6:11 PM

Who made them judge and jury. by lgavitt Tue May 7, 2013 @ 9:17 AM

Yes it is ok. It's called "right to refuse service" by PepperElf Wed May 8, 2013 @ 3:05 PM

The same as I have the right to go somewhere else by lgavitt Thu May 9, 2013 @ 8:48 AM

And if it is OK, as you say.... by lgavitt Thu May 9, 2013 @ 9:15 AM

that already happens sometimes by PepperElf Thu May 9, 2013 @ 12:14 PM

I don't understand??? by lgavitt Thu May 9, 2013 @ 12:41 PM

I find it difficult to believe that you (as an adult) would make assumptions about someone else's personality just because they don't agree with you by PepperElf Fri May 31, 2013 @ 5:38 PM

It doesn't make sense. by lgavitt Mon June 3, 2013 @ 1:51 PM

by Mel2007 Posted Fri May 3, 2013 @ 9:17 PM

I shop at Walmart (don't have much to choose from around here).

This has not yet happened to me, but if it did I would just stop at
the grocery store on they way home and what I had to have.

Why make life more stressful.


If you know this may happen by lgavitt Mon May 6, 2013 @ 4:35 PM

Cashier by Mel2007 Mon May 6, 2013 @ 11:16 PM

It is the cashier who makes the call on when to apply the policy. by lgavitt Tue May 7, 2013 @ 9:28 AM

by J,P,E,A and ? Posted Wed May 1, 2013 @ 5:05 PM

Maybe its just me, but were his kids trying to buy cigs but were
denied because of no id? or is it that he was trying to buy cigs, had
no idea and brought his kids in?

Im lost


I'm an adult that was buying groceries plus by lgavitt Wed May 1, 2013 @ 9:27 PM

by PepperElf Posted Tue April 30, 2013 @ 4:44 PM

before going further it's time to understand that some of this
"horrible" treatment from companies... is actually coming from
pressure from your government.


It's a long url but it's pretty much a google search on .GOV links for
third party sales to minors. the links cover both booze and smokes
since both happen.

Here's some examples of the results

Looks like the government ENCOURAGES entire parties to be carded
(usually when you can't tell if the minor is the ward of the adult)

Although it's for a specific chain, the state's AG - and 4 other state
AGs - worked with this policy change to curb 3rd party sales to

make sure your local government isn't putting pressure on local
businesses before you decide the business - or cashier - is to blame.

(actually yelling at the cashier is the least effective thing anyway
since they have no ability to change policy and ... should never be
expected to put their jobs at risk just to appease someone who's mad
about the policy)


these are normal convenience store policies. Doesn't really apply in this case. These aren't extreme. IMHO by lgavitt Tue April 30, 2013 @ 5:26 PM

paint glue knife - did the children handle them? by PepperElf Wed May 1, 2013 @ 4:01 PM

NO.... by lgavitt Wed May 1, 2013 @ 9:34 PM

paint and glue are not age restricted items - neither is canned air/co2 by fairywithfangs Wed May 1, 2013 @ 10:24 PM

I can't understand why people think it is a law by lgavitt Wed May 1, 2013 @ 10:59 PM

Wrong - in many states it IS illegal. depends on the state & the substance (LINK) by PepperElf Thu May 2, 2013 @ 2:23 PM

How is it wrong? It's not wrong. by lgavitt Thu May 2, 2013 @ 2:53 PM

Show me a law by lgavitt Thu May 2, 2013 @ 2:57 PM

Minor correction. Glue is a restricted item for Louisiana. by lgavitt Thu May 2, 2013 @ 4:13 PM

i don't see the law you are refering too about these being by fairywithfangs Fri May 3, 2013 @ 3:07 PM

Seriously? Several states list this by PepperElf Mon May 6, 2013 @ 12:03 PM

that's normal covered under the laws for sale of those items by fairywithfangs Tue April 30, 2013 @ 6:38 PM

Thank you by lgavitt Tue April 30, 2013 @ 7:30 PM
by lgavitt Posted Mon April 29, 2013 @ 11:48 AM

Seriously. So many jump on the band wagon of cigarettes and alcohol
getting into the hands of minors. This is in addition to the stores
right to refuse to sell...and blah blah blah.

I think we are all intelligent enough to agree on these matters. That
isn't even what the rant is about.

If you look at Walmart policy, you will find that they are enforcing
this same policy across ANYTHING the CASHIER deems as an adult item.
The policy is that any adult item requires the carding of ALL
individuals in the group.

So you that are supporting Walmart as saying that if you are with your
spouse and your 5 year old kid is with you and you purchase some like
paint, glue, cigarettes, or whatever. You are OK with them carding
your kid(s) and refusing you the sale? You seriously thing that is
good customer service? You actually believe that this is how they
should keep you as a customer?

This didn't just happed to me and a few others over cigarettes. I've
learned it goes so much further. If you are ok with it, then by all
means, keep going there.

My rant is simply that stores that wish to employ good customer
service should apply their policies with common damn sense. Yes. Other
stores have policies, too. But you rarely see such displays of
stupidity in the applications of their policies.

There is no excuse that you can come up with that justifies these kind
of activities. Sure. They have the right. Doesn't mean I have
understand and except it. Especially when there are so many other
places that are more reasonable about how they treat there customers.

FYI...There were several other people in line behind me and not a
single one disagreed with me at the register. How do I know? Because
they even spoke up, on their own, and said so right there as it was
happening. The whole thing was ridiculous.

So the next time you are in line at Walmart and you have minors with
you...You had better check your items for anything that might be
considered an adult item. This is no exaggeration. whether or not you
slide through is up to the CASHIER.


ITA by RedheadwGlasses Mon April 29, 2013 @ 11:58 AM

Let's see.... paint, a kitchen knife, BB gun pellets... yep. sounds idiotic to me too by The Original Nethead Mon April 29, 2013 @ 1:25 PM

have parents been refused paint sales if the child didn't touch the paint? by PepperElf Mon April 29, 2013 @ 4:09 PM

Actually... by lgavitt Tue April 30, 2013 @ 11:20 AM

you've actually seen it happen? n/t by PepperElf Tue April 30, 2013 @ 12:26 PM

Happened to my husband, he was refused by fairywithfangs Tue April 30, 2013 @ 2:08 PM

Yes... by lgavitt Tue April 30, 2013 @ 3:14 PM

I saw this by RedheadwGlasses Tue April 30, 2013 @ 1:22 PM

Exactly by lgavitt Tue April 30, 2013 @ 2:45 PM

correction... by lgavitt Tue April 30, 2013 @ 3:17 PM

I know this sounds horrible by McJohn Mon April 29, 2013 @ 1:45 PM

I understand. by lgavitt Mon April 29, 2013 @ 2:21 PM

by McJohn Posted Mon April 29, 2013 @ 7:50 AM

Its their policy, if you dont agree with it go elsewhere.

It may seem crazy, but also look at it from Walmarts side and lets ask
how many times they have been sued or fined for selling to underage
(or selling to someone who is of age and gives it to underage)

Walmart is a huge company with a huge target on them. If a person
buys cigs, gives them to an underage kid and the parents find out,
whats the first thing that goes through their mind if they find out it
came from walmart? Ka-Ching!


and there's also minors or young adults who use older adults to circumvent the ID requirement by PepperElf Mon April 29, 2013 @ 11:07 AM

Not just cigs and alcohol...Read more of the posts. by lgavitt Mon April 29, 2013 @ 11:16 AM

Walmart would not be in trouble by petgiraffe Mon April 29, 2013 @ 1:28 PM

Would that really by McJohn Mon April 29, 2013 @ 1:34 PM

Absolutely.... by lgavitt Mon April 29, 2013 @ 2:27 PM

They can't - that is why there is a totally different law by fairywithfangs Tue April 30, 2013 @ 1:19 PM

by Casmly Posted Sun April 28, 2013 @ 11:43 PM

If the kids or young adults in a party handle the alcohol, cigarettes
etc., I suppose I can understand the policy a bit more. However, I
have increasingly heard of stories similar to yours where the children
in the party don't even have to handle the items and the cashier
refuses to sell the items to the customer. That is when I have a huge
issue. Where is the line going to be drawn. Because you know, I
could buy matches and then my kid could burn someone's house down.
Or, I could purchase glue and my kid could sniff it, I could buy spray
paint and my kid could huff it. And you know, I might actually be
purchasing that 18+ video game/movie for my child not for me.

When will we stop expecting everyone else to be responsible for our
actions? If someone is stupid enough to hand alcohol over to underage
children, they should most certainly be in trouble. Not the store
that sold it to them but them. I mean really, what happens when
people become smart enough to, I don't know, take two trips into the


Totally agree... by lgavitt Mon April 29, 2013 @ 11:15 AM

by RedheadwGlasses Posted Sun April 28, 2013 @ 6:11 PM

I have never smoked a cigarette and I agree with you completely.


Many thanks by lgavitt Sun April 28, 2013 @ 10:13 PM
by laundryboy Posted Sun April 28, 2013 @ 1:29 PM

I'm pretty sure they were doing you and those around you a favor by
not selling you cigarettes.


Really. Not quite. by lgavitt Sun April 28, 2013 @ 2:27 PM

by PepperElf Posted Sun April 28, 2013 @ 12:00 PM

There's the problem.

If you're buying adult items (booze, smokes etc) ALL adults in the
party must have ID checked. Even if you say "it's my child".

They need proof that the adult is the age you claim him or her to be.

For cases with clearly underage children... the deciding factor seems
to be whether or not the child HANDLES the item.


Thats why we have laws. They aren't the Judge and Jury. by lgavitt Sun April 28, 2013 @ 2:42 PM

"So you are saying she should leave her 4 year old in the car," ... no i'm saying don't let the child handle the knives. seriously who lets a 4 year old handle kitchen knives anyway? by PepperElf Sun April 28, 2013 @ 6:02 PM

Absolutely wrong... by lgavitt Sun April 28, 2013 @ 10:09 PM

"say two young kids (1 old enough, the other not)" - it's the "1 old enough" that is probably the case here. old enough for smokes means they can request an ID card in case it's for him/her by PepperElf Mon April 29, 2013 @ 10:56 AM

Think you need to read more. by lgavitt Mon April 29, 2013 @ 11:18 AM

if the child has not touched the item by fairywithfangs Sun April 28, 2013 @ 5:16 PM

unless the older child really isn't 18+ in which case the store is often liable for selling it to them by PepperElf Sun April 28, 2013 @ 6:06 PM

no. by fairywithfangs Sun April 28, 2013 @ 7:11 PM

At every walmart I have ever been in... by biomajor Sun April 28, 2013 @ 9:02 PM

Exactly..... by lgavitt Sun April 28, 2013 @ 9:48 PM

"But when everyone in the group has to be of proper age" - and how do they know that is true? O right ID cards by PepperElf Mon April 29, 2013 @ 11:03 AM

Again...Read more... by lgavitt Mon April 29, 2013 @ 11:21 AM

YES - you ignored the part where I said if the kid lights up that is etc" cos once the kid lights up then police CAN get involved by PepperElf Mon April 29, 2013 @ 11:11 AM

As I said above, there is a law for that by fairywithfangs Tue April 30, 2013 @ 2:05 PM

actually many state guidelines advise avoiding "third party sales" or sales that may appear to be such by PepperElf Tue April 30, 2013 @ 4:29 PM

Now you hit a key point.....advise and 'or sales that may appear to be such' by lgavitt Tue April 30, 2013 @ 5:41 PM

ok, but it still isn't a law and it is still store policy and the store by fairywithfangs Tue April 30, 2013 @ 6:32 PM

Thats right. And Walmart is carying extreme to a new level by lgavitt Tue April 30, 2013 @ 7:31 PM
by spunkyboy08 Posted Sun April 28, 2013 @ 8:40 AM

Walmart has policies that the employees must follow. The customer may
not like the policies. The employees may not like the policies.
However, the policies must be followed.


Its the compnay, not the employee(s) by lgavitt Sun April 28, 2013 @ 11:41 AM

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