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 Rude Customer Service
Posted Tue November 29, 2011 11:35 am, by Jay W. written to Walmart
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I arrived on Sunday morning, November 27, at 8:10 AM to the Walmart on Eastway Drive in Charlotte, NC. The purpose of my visit was to pick up a Magnovox Blue Ray/DVD player on sale in Sunday's Walmart ad for $68.
When I went to the electronics section of the store, I found one Magnavox DVD type player, but no sign advertising the sale. So, I looked up the lone employee available and asked for assistance. With her back to me, she responded, "Okay."
She did not turn to me for about 25 seconds. When she finally did, she asked in a rude manner, "What do you want?" I asked her if the Magnavox DVD product on their shelves was the same as the one in their ad. I showed her the ad I had carried into the store. She simply said that it was and returned to what she was doing. I asked her if she could ring me up and she told me I could go to front of the store to pay. Her name was Jillian.
Needless to say, it was the wrong unit. The cashier was kind to me, but grew flustered with the issue. The supervisor, Shanika, came over and asked me to return with her to electronics. She walked very slowly back to that department and carried the DVD player from the wire security cord and smacked the unit twice into counters along the way.
When she got to electronics, she yelled at Jillian about the product. Jillian said the one I picked up was the wrong one--even though 5 minutes before she said it was the correct one. There was not a different Magnavox DVD player to choose from.
Shanika then said that this product was a Black Friday special and no longer applied. I showed her that day's ad to confirm otherwise. Diane had walked up by then and decided to call a manager.
We waited 5... 6... 7... minutes before I asked Diane to tell the manager I was in a hurry. Another male employee passed by 3 minutes later and called for a manager. Finally, Damien walked slowly from the back to address the issue.
Damien finally handled the problem and found one such unit in the backroom. Nonetheless, he was in no hurry and another 6 minutes passed.
This was the poorest service I've received in a retail store in a long, long time. I was in that Walmart for almost 30 minutes. My time is more valuable than that. Also, the customer service received by Jillian and Shanika was deplorable. Both women were discourteous, loutish and rude. They came across as being inconvenienced by my simple request for service.
At the very least, I would like an apology from the store manager of this Walmart. I would also like assurances from Walmart that these employees would be better trained, if not displined in some way. I have long chosen Walmart over Target, but this experience will cause me consider otherwise.
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by Marty5223 Posted Sat December 3, 2011 @ 1:41 PM
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Sounds like these folks were all tired out from working Thanksgiving
Night, Black Friday, and the weekend. I base this on how slow you say
everyone was this day, but I am not sure 25 seconds I would think is
slow...or 5 or 6 minutes.
If you have a credit card many of their items you can shop from your
home at Walmart.com and simply go in to the store nearest you and pick
the item up. I have found it is a great system and never had an issue
doing this method of shopping. Even their ship to your door is very
reasonable.
I have done this several times and it makes it very easy.
If you have a discover card you can shop through Discover.com and get
the discount for the store of 5% off the item you are picking up with
no shipping charges in the store. Discover.com Shopping is a great
benefit for many popular stores.
Anyway glad they found the item for you.
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by sarahsmile Posted Thu December 1, 2011 @ 9:25 AM
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How did the "supervisor" carry the DVD player by the cord "smacking it
twice on the counters along the way"?
Wasn't the unit in a box?
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Think about it: Just the fact that she was carrying the machine by
its CORD tells you all you need to know about the store, its
management, and its employees. careless, thoughtless twits.
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by Jared C. Posted Tue November 29, 2011 @ 4:27 PM
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You're better off at Target to be honest.
Their firm is a much better corporate steward - and more decent and
giving to the communities it operates in - than WalMart is.
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by PepperElf Posted Tue November 29, 2011 @ 3:07 PM
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There's a simple way to check...
Take the advert you have in your hand. Look at the model number and
sku printed on it.
Look at the item on the shelf.
If the skus match it is the right item.
If they don't match then it's the wrong one.
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But American consumers need to understand if you want something cheap,
you will (sometimes) get crappy customer service.
I've worked for crap money many times in my life (having worked so
much retail) and I was always extremely polite and empathized with
customers. I've usually been a manager. I can tell you that it's
ridiculously hard to find employees who give a damn at minimum wage,
though I have many times before. The ones who do care get burned out
early and leave.
If your time is worth more than that, I suggest you spend more and get
better service elsewhere.
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Sounds like the typical service you get from the low-paid drones at
Walmart.
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