Small suggestion

Posted Mon July 5, 2010 3:18 pm, by Alyson P. written to Walt Disney World Contemporary Resort

Write a Letter to this Company

On July 4, 2010 my family and I visited the Magic Kingdom. We had an absolutely wonderful day and very much enjoyed our time at the park. We found the park clean, the staff helpful and left with a lot of fun memories.

I have only one small suggestion. My three older children joined the Pirate League and received their Pirate Makeovers. I am very happy we spent the extra money on this as the kids got compliments all day long on their makeup and overall it was a lot of fun for them. At the end of their Pirate makeovers all three of them had their pictures taken. At the time, my husband and I declined the pictures since we had already spent money on the makeovers. However, the next day, we thought better of it and wanted to see if we could still get them.

Now, we did receive a Photopass when we first arrived at the park and had our picture taken in front of the castle. Anytime a cast member took our photo they scanned our card. The only time this did not happen was at the Pirate League. I did try to call separate reservation line we used to book the experience, but they were unable to help me. I also called the Photopass number and they were unable to help me find out if I could still get the photos.

My suggestions would be to make sure any and all photos taken by cast members at the the park are uploaded to the Photopass card or to give some sort of the same thing at the character experiences where people can decide at a later time if they want to purchase the photos taken there. It is nice that the Photopass pictures are available for 30 days but not helpful in this case.