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Great experience and a suggestion
Posted Thu November 29, 2007 11:50 am, by Brenda B. written to Walt Disney World Contemporary Resort
Write a Letter to this Company
This is a letter for Walt Disney World in general. I just returned from my fourth trip to Disney, and had yet another wonderful experience. Every time I visit Disney, I come away with the feeling that I was treated as if I was only one of a handful of guests, instead of one of many thousands. The cleanliness of all of the parks and resorts, the quality of the food at all price levels of restaurants, and most of all the great customer service, attention to detail, and the efficiency of a well-run operation are just some of the reasons why I keep returning to the happiest place on earth!
I do have one suggestion that I think would make the experience better for all guests. It is commendable that Disney is so accomodating to those who have disabilities. Families with disabled members are able to visit and enjoy the facilities, and are treated with respect and given any necessary accomodation. However, the policy of allowing disabled patrons and all members of their party to board the Disney transporation buses ahead of any other guests does sometimes cause an inconvenience for other guests. It does not seem quite fair that people can stand in line in blazing heat/pouring rain/a combination of the two waiting for a bus, when a party with someone in a mobile chair can pull up at the last minute and take sometimes up to ten minutes to board before anyone else is allowed on the bus.
I am not saying that the disabled should be made to wait. What I am suggesting is that perhaps Disney should have separate transportation solely for guests with disabilities, with room for several wheelchairs or scooters on each bus, service dog accomodations, and seating for any companions. The buses could run as frequently as the other Disney buses, but perhaps have more stops along their route.
Disney can certainly afford to make this accomodation. It would benefit all guests. Personally, if I were a disabled person needing motorized equipment to get around, I would not feel comfortable having a crowd of people watching me as I was loading or unloading from a bus. Nor would I feel comfortable knowing that I was making people wait while I received preferential treatment.
Keep up the great work Disney! I have already made my plans to return next year.
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by Angelic Princess:) Posted Sat December 1, 2007 @ 6:37 PM
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This might be one of the best letters I've read on here. No demands.. and a very nice suggestion but it a great way. Oh my gosh.... Kudos to you Brenda B.!!!!!
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Most amusement parks go on the assumptions that either the disabled person brings their own motorized/manually pushed wheelchair/vehicle or that they rent one from them.
I agree that an amusement park as large as Disney should have a wheelchair accessible vehicle available.
They could attach another "trailer" type vehicle on the back of the regular ground transport buses and have this as wheelchair accessible only. It can be canipied or enclosed as the main one is.
Would cost not much more to run than the bus itself.
Good letter!
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I think I read that Walt Disney is being sued by some disabled special interest group about them not allow segways on their own private property. I wouldnt think they would be too accomdating to new requests.
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by calm Posted Thu November 29, 2007 @ 1:15 PM
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You know, I'm disabled. And I've fought hard to get the same benefits of society that nondisabled people who are otherwise similar to me take for granted.
Paratransit (separate transportation systems for disabled people) sucks. Why? Well, my theory is that because they support the idea that we don't have the right to use the same transportation options as everybody else, they also figure we should be grateful for anything we do get, so we shouldn't be complaining about whatever we do get.
Separate but equal doesn't work.
Separate but only a bit inferior doesn't work.
Separate but pretty damn inferior but reasonably safe doesn't work.
Separate and unreliable and unsafe and completely inadequate for the number of people pushed off mainline is what you end up getting, and while that may work for those of you who aren't ever the ones getting pushed off mainline, it doesn't work for me.
Segregation of a class of people who are generally regarded by most people as being inherently undeserving of the rights everyone else should be able to take for granted doesn't work.
It is also illegal. It's a violation of our civil rights.
And when nondisabled people get on transportation first (which is the norm around here, at least), they very often decide to block disabled people and tell us that if we want to ride, we're just going to have to wait. That's why some companies want us to go on first: so that *they* don't have to deal with nondisabled people who are insisting that we shouldn't be allowed on transportation "for normal people."
You may think it would be uncomfortable to have nondisabled people gawking at you while you tried to navigate systems built by and for nondisabled people for their own convenience that do not take account of your body and your mind. The solution to that is not to help nondisabled people avoid even thinking about the way they discriminate against us while ensuring that the generations coming up now are subject to the same mind-, body-, and soul-destroying conditions people like me were supposed to be grateful for.
The solution is for nondisabled people to quit gawking. Or, better yet, to start calling for places like Disney to come up with fully accessible services so that we finally have a meaningful to wait in line with you. It's not like the people who design transit systems haven't been on notice since the 1970s that they can be required to ensure access.
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