Washington Mutual Does Not Value Long-Time Customers

I called in when i got one, but it was because there system was down
and i did phoned in also but they say it doesn't matter. I said it is
kind of lame when they offer banking online and when it won't allow me
to transfer funds. I told them i was short on a few dollars while the
other accounts has thousands. I accept the fees but told them why are
they that way when they offer new customer at least one OD fee waive
and not customers who had been with them for year. (note: my husband
got his waived just last year when he called in, so they will pick and
choose who gets it). I was told to opened a new one and once done,
call in the close this one. True, she was right, when you opend a new
account, you get free boxes of checks and a fee waived added on to the
new account. By the way, their online banking has gotten pretty bad.

While I understand WAMU's position, I agree with you - I am assuming
that you have never bounced a check before and this is therefore an
anomoly for you. Refunding the $30 fee would be a nice gesture of
goodwill on their part that would benefit you and not hurt them. That
said, I do not believe that you are entitled to the refund.

I had a similar thing happen on my Wachovia account. They refunded
the overdraft fee and even apologized for not offering overdraft
protection to me. Go figure!

Most banks I have dealt with automatically add overdraft protection to
your account after a year or so, if you dont bounce checks.

Perhaps you should have inquired about the new goodies to the new
account instead of "assuming" you would get them.

I am going to guess, that you signed up w/ WAMU during a different
promotion that they were offering. I signed up along w/ my wife, for
a few separate WAMU accounts, under this promotion. I get my
overdraft fee waived (though have not had to use it yet) BUT, I
probably do not get any of the promotions that you got when you signed
up. To make a long story short, they give this promotion to NEW
customers, to get them to sign up. You were not a new customer,
therefore you are not entitled to this promotion.

this makes sense. Unless you received a change of conditons statement
from Wamu, there was no reason for you to assume the overdraft waiver
applied to you.

However, with overdraft fees being so hefty and so much discussed
these days, I think Wamu is asking for trouble with this particular
promotion.

Companies do things like this to attract new customers. We see this a
lot here - current customers wondering why they don't get the same red
carpet treatment that newbies do. The reason is pretty simple - you
are already their customer!

I hope they respond positively to your request, although as I said at
the top, I think technically they should feel obligated to.

I don't work for Washington Mutual but have banked with them for a
long time. I posted a complaint about switching to the new plan when
I was charged for checks. I received a phone call the same day I
posted the letter and everything was taken care of to my satisfaction.
So sit tight - - I'm pretty sure you will hear from them shortly.