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 Over all Washington Mutual are the KING OF THIEVES
Posted Wed May 28, 2008 12:51 am, by john d. written to Washington Mutual
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What happens to the customer who banks with wamu and looses his/her debit card?
I work for a huge retail company that mainly deals with thousands of customers... angry, happy, sad... but they always get help from the representative. If te customer looses their product i make sure they get the right attention.
I lost my debit card wich had a large amount of money in both my checking and savings acount. I reported my card a day after i lost it. 2 days after i closed it, the amount on my checkings was completely gone. I followed procedure and filed a claim 2 days later a letter arrived stating that my claim was denied. I gave the fraud department a call and it was the rudest experience that a customer could ever have the representative told me that i should not be calling, i was told that i was stupid for doing that and that i should swich banks because they dont need people like me...
GET ME MY MONEY BACK. If the man with whom i spoke with wants me to leave i will do that but i want my money back.
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If your card was in someone else's hands for a whole day, then I can
see how/why your account was emptied out. However, if, through the
bank statement, you can prove that those transactions transpired AFTER
you let them know your card had been lost/stolen, then you have a
case.
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by All About the Branding Posted Wed May 28, 2008 @ 1:10 PM
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I'm dying to know the rest of the story. Did the denial letter
explain a reason?
When you report a debit card lost, they're suppose to deactivate it.
Yes, until you report it, you may be responsible for any losses.
(Note: this is one place where the protections you get on a credit
card may not apply to a debit card). I say "may" because there are
different rules depending on whether or not the card carries a "Visa"
or "Mastercard" logo.
If they actually said that you were stupid, then this is a major
customer service issue. If they actually said "we don't need people
like you," then either you reached someone that was in a foul mood
(and perhaps looking for an excuse to get fired) or you must have done
someone outrageous.
What's the full story here?
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Really, You were told, "John, you are Stupid" ????
I really do not see that happening with the story you gave us.
Perhaps you "felt" like they were treating stupid.
Since I seriously doubt that they called you stupid it makes your
whole letter difficult for me to read because I do not know what to
believe.
Good Day
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