WAMU gives customers conflicting information and WAMU doesn't care

I had over a year battle with WAMU not responding when it people said
they would - from the guy doing my refinancing who didn't get around
to locking in my rate the day he was supposed to - the day before a
rate jump - and then not returning phone calls for a month. I finally
left a message saying the loan officer's behavior was appalling and I
was cancelling my refinancing. A month later, someone else called to
say my paperwork was done and when did I want to settle. I decided to
go through with it, but started calling a few days before closing
since I still didn't have answers about some of WAMU's fees -- and I
kept leaving messages after I closed saying if someone didn't call me
within the three days window I had to cancel the refi, I would. No
one called. I refinanced elsewhere just to get rid of WAMU after I
spent a year trying to complain -- even the executive complaint people
who promised to look into things -- including the fact I was getting
the run around when I was trying to complain - but they never called
back. I emailed the CEO, only to be told that he didn't have time to
look at people's complaints!

I have all the calls and emails compiled in one document, and it is a
scary read. Businesses like WAMU should be closed down. I told them
they should be sued for false advertising when the commercials came
out about how much easier working with WAMU made someone's life.
They never lived up to any of the promises (which I have in writing)
to make things up to me, how they want to do right be customers, etc.


WAMU really doesn't care about it customers and its managers should
really be ashamed and embarassed by WAMU's employees' behavior and
WAMU's policies.

Actually, I think you're being too kind. WAMU is much more screwed up
and their service is much worse than you indicate in your post. I
won't bore you with my own sordid experience with WAMU, but I will
tell you that it led me to an entire website (www.wamu-sucks.com)
dedicated to letting disgruntled customers vent. No, I did not post
anything there, but it made me feel better to read other peoples'
complaints and know that I wasn't alone.
I agree, WAMU doesn't care about its customers and won't respond to
your letter. The best thing you can do is get rid of them - if you
can. They bought my mortgage when I refinanced a few years back, so
I'm stuck for a while. Sigh.

Welcome to the world of WAMU, where indeed the right hand has no idea
what the left hand is doing, and really doesn't care.

It's no surprise that WAMU gets so many complaints. I was a customer
of theirs for a few years, way back when it was Great Western Bank.
The service there was great. When they got bought out/taken over by
WAMU, the service went out the window.It was like pulling teeth to get
them to take care of any issues, and it was only after threats of
legal action did they take care of problems that they had caused.

Nothing is going to change with them and chances are nothing ever will
unless they get slapped with a class action lawsuit.

Do you actually expect a response to this letter?