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 Washington Mutual Dissappoints
Posted Fri January 11, 2008 5:05 pm, by James M. written to Washington Mutual
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After 9+ years with a small credit union I decided to switch to wamu because of concerns about security and I have heard good things about wamu's service. I am also one of thousands of floridians that recently lost my home due to rising insurance costs, property tax, etc. This happened right before Christmas so I have been trying very hard to give my family some sense of security after what we've been through but I have been forced to live paycheck to paycheck. When I opened the wamu account I was never told that the acct could go as much as $300 in the red with no warnings, declines, etc. I wonder if this is to provide move service or to punish people that keep a low balance. The acct online is very confusing because although it has available balance and total balance for some reason authorizations tend to drop off prior to posting which is very misleading. This is what happened to me. I had postings from $1.72-$10 result in a total of seven overdraft fees equaling over $200. All of this occured just a few hours prior to my paycheck posting. My stopped for a moment because this money was supposed to be used for rent. I took a shot and called wamu to just try and see if they would remove a couple of the fees because I have heard a lot about their service. I do realize that ultimately this is my fault. I reached someone rather quickly but it was like I was talking to their automated system. The gentleman I spoke to seemed to be reading from a script. He did not care about anything I said. I asked for a supervisor and waited more than 30minutes befor giving up. I just took a shot at getting a couple of fees removed because I felt it was a bit of overkill but it would have been nice to have spoken to someone who at least seemed sincere. I am now working on switching to one this bank's competitors.
Removing a couple of fees would be nice but I would really like to get some sort of human response. Regardless, I would have to think hard before I decided to stay with wamu. Anyone who knows customer service knows that a business is much more likely to keep a customer's business if their issue is resolved immediately rather than having to climb up the chain of command to get things done. Wamu has a lot of room for improvement when it comes to their entry level phone people. I may not have much money right now but I will bounce back from everything we have been through and only a bank I am satisfied with will have my money.
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