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Incorrect price on items/return, refunds

Posted Sun December 2, 2012 2:24 pm, by joe G. written to Weis Markets, Inc.

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I purchased two packages of sausages today. Both of these sausages were reduced and the reduced price was marked on the package. The both rang up as regular price. I went to the customer service desk and the customer service manager told the associate to give me the difference on both. My understanding is that the policy was that the first item is reimbursed as the purchase price and the second item one will get the difference. I did not question the manager, as I was too embarassed. This happened to me one month ago at a different Weis in the same town with different items purchased. I am very annoyed because the manager, who should know the policy, gave false information. I am thinking of not shopping at Weis because of the principle of this and telling others. I always liked Weis because of the quality and selection of foods, but I do not like to be taken advantage of.

I think Weis should either train the Customer Service correctly or change the policy. This is taking advantage of unsuspecting customers.


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by Erin M. Posted Tue December 4, 2012 @ 7:25 PM

Hassle yes...but at least they gave you the correct right no need to
write a letter and get someone possibly in trouble


How would anything ever be corrected? by Casmly Wed December 5, 2012 @ 8:56 AM

how did the manager do something incorrect? by PepperElf Wed December 5, 2012 @ 1:42 PM

Um by Erin M. Wed December 5, 2012 @ 7:06 PM

but the policy she claims states "shelf tag price" NOT "sticker price" - so it might not apply to discounted items by PepperElf Thu December 6, 2012 @ 10:07 AM

Exactly...it's not a SHELF tag. Otherwise the policy/law would simply say "Price" by batmoody Thu December 6, 2012 @ 10:48 AM

Pretty much. Managers can only go by official policies, not by ones customers invent or misintrepret by PepperElf Thu December 6, 2012 @ 5:47 PM
by sarahsmile Posted Tue December 4, 2012 @ 11:30 AM

Covers the barcode with a 'Managers Special' sticker so the regular
price doesn't scan on discounted items.


by The Original Nethead Posted Mon December 3, 2012 @ 2:13 PM

The law here in CT, which all grocery stores have to post on the wall,
is that if an item rings higher than its tagged price the first one is
free and any subsequent items rung at the marked price. I don't know
the law where the OP lives, but here they have to give you the first
one free. It doesn't matter if it's a markdown or not. The store
retagged the item at a lower price and then charged the original
higher one.

If that's the law where the OP lives too, they have a Consumer
Protection complaint.


Last Time I saw by McJohn Mon December 3, 2012 @ 2:57 PM

Here most of the tags are electronic - kind of hard to rig that! by The Original Nethead Mon December 3, 2012 @ 3:20 PM

indeed, it can create a legal reward for thieves if customers switch tags themselves by PepperElf Mon December 3, 2012 @ 10:37 PM

I go to a local butcher by McJohn Tue December 4, 2012 @ 9:19 AM

we have one here by PepperElf Fri December 7, 2012 @ 7:48 AM

by PepperElf Posted Mon December 3, 2012 @ 9:53 AM

just wondering. cos if you knew it was discounted before you brought
it up... did you let the cashier know?

as for the policy - it's not entirely as you quoted. There's a 10
dollar limit on the "reimbursed" item price.


.... If the price charged is higher than the shelf tag price, you
receive one of the items free up to a limit of $10.00. For an item
costing more than $10.00 customer will receive $10.00 off the lowest
shelf or advertised price. Customer will be charged the correct price
for any additional units of that product in the order.

although... if it's embarrassing to ask the manager to uphold the
policy, perhaps informing the cashier before the sale is complete can
prevent all of this.


Shelf tag price by batmoody Mon December 3, 2012 @ 10:21 AM

hmm, which means the OP might be wrong about what they claim the policy is by PepperElf Mon December 3, 2012 @ 12:36 PM
by tali Posted Mon December 3, 2012 @ 6:18 AM

This policy may not apply to reduced or discounted items. That is the
case in the grocery store I work at. This is not widely know, but
sometimes the amount of discos is overwhelming and an item or two gets
missed. However!! the meat dept should be able to take care of this
problem. Next time I would tell them what happened and to please cover
the old bar code so it does not scan. (a partial vertical covering or
a vertical line through it will do the job.)


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