Wells Fargo ATM fraud claim denied 1 year ago.

Posted Fri October 14, 2011 2:07 am, by solly k. written to Wells Fargo

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About one year ago I encountered some fraud. I had tried to use my card to withdraw some money and it said that my account did not have enough funds. This was strange because I did have enough funds to withdraw the amount I requested from the atm. It was late so I went home to check my balance online and see what was going on. To my surprise my account was missing $200. So I called Wells Fargo and told them to close my account. They made me go through various steps to try to dispute the unauthorized withdrawal. I received a picture of the theif from my branch. He was wearing a hat and suspicious clothing to cover himself up. It was someone I did not know. I waited for a while to see what they would do and then they sent me a letter denying my request with no explaination so I sent the claim to the BBB to investigate. After which I received another letter from a higher positioned employee giving me an explaination with the reasons why they found the claim I was making to be false. The conditions were, I had possesion of my ATM card, the withdrawal was made with no wrong ATM pin attempts, they withdrew an amount that didnt go over my daily limit, the area was 30 minutes away from my area, and lastly they say I made a purchase from amazon the same day(but amazon purchases aren't even relevant to ATM withdrawals). So they denied my claim. But the thing is that what they say is not true, I was really frauded and they denied it. I had read online that these types of fraud were possible and my many attempts to get Wells Fargo to get my money back were unfruitful. Of course everything they say seems to make sense unless hackers are really able to do these things with technology these days and I'm sure they are. Because someone DID steal from me! I swear on my life and everything that is near to me. So liars get their money back and the
truthful ones that explain the situation as is get shafted with their automated assessments. Also, may I add that they denied my claim within 48 hours. Can you really do that much investigation in less than 2 days?

I just wanted my money back but they just kept saying it was me or someone I knew that withdrew the money when it really wasn't. So when real people are frauded and they don't repond with the right information that they have experience with, they just seem to know how things are and just deny claims and don't even think about technology these days. I would take a lie detector test or go to court or where ever and promise to go to jail if I was making a false claim, even though it wouldn't even be worth it to Wells Fargo for this amount. But as a good customer for over 10 years it was very frustrating to have been a victim of theft and the bank just turning its back on me...