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Unquestionably OVER charging for over drafts
Posted Fri July 13, 2007 4:30 pm, by Jillian O. written to Wells Fargo
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I am writing on one last attempt to reconcile the problems with my account. I had several small check card purchase which for one reason or another did not go through until after my account had run low. I was charged $34 for 6 or 7 purchases under $10. I was under the impression that these purchases would not go through on my debit card if they were not going to be covered and/or taken out immedietly.
In the past I have liked your service but other than availability in most cities, there is nothing irreplacable about it. I closed my account immedietely after seeing these charges as I'm working in Osage, WY for a few months. My sister is handling my local business, she has power of attorney for that purpose.
If you would consider refunding these charges I would reopen my account as I noted, it is convenient. I have a direct deposit of $400-600 per week.
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by seventhheavn7 Posted Wed October 10, 2007 @ 1:11 PM
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Same thing happened to me almost..
The money was in there, I made 8 small charges, less than $10. Then they processed an IRS payment 2 days early. Guess who got their money first....IRS and all of my charges that were made with money in the bank were all rejected. They get away with this legally, they call it high low bank clearing. And they are supposed to tell you they do this, but they lied to me about it. I can show you 4 years of bank statements from them that prove they clear the biggest checks first. To generate revenue....or as it really is..........theivery
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In Friday's newspaper, there was a VERY interesting article on this, and how the banking industry has no plans to fix it so you can't use your debit card when you don't have enough funds. Nationwide, the banking industry made more in overdraft penalties than people actually had in their accounts -- for example, if people had $32 billion in their accounts, the banks assessed fees totaling $34 billion.
They have the technology to fix it so your debit card won't work if your funds are low, but right now, they're well, laughing all the way to the bank (haha), so they will not fix things so consumers will benefit.
As a side note, people also were illegally/fraudulently signed up for overdraft protection without their knowledge. The feds are looking into this one.
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by JuliePie Posted Sun July 15, 2007 @ 11:26 AM
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Um, your debits will still go through regardless of whether or not there is money in there, just like writing a bad check. This is a "side-effect" of the now standard "courtesy overdraft" most banks have. They pay your bad checks, but still charge you a fee. And they treat debits the same.
I found this out the hard way once; I did not know that debits would still go through if I didn't have enough money. I was at the store and thought "I'll try my debit card, and if I don't have enough money, it will decline and I'll use my credit card". It worked, but when I got home to put it in my check register, I realized I did NOT have enough money. I called my bank to find out why the transaction still went through, and they explained that it fell under courtesy overdraft. They also told me they would waive the fee that one time (I immediately transferred money from another account to cover it), although I did not expect them to, it was very nice of them.
Anyway, I never made that mistake again! Despite the fee being waived, I LEARNED from my error, and I should hope you would do the same. You shouldn't have closed your account over something that was your own fault (and you do have the option to opt-out of this courtesy overdraft). I'm sure losing your $400-$600 direct deposit every week put them out of business and they'll drop everything and reopen your account. You may have wanted to leave that part out.
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by Peregrina Posted Sun July 15, 2007 @ 1:59 AM
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Just once, I would like to see someone write a letter saying something like - I screwed up, mea culpa, I'll do better in the future.
Of course, there wouldn't be a point to writing a letter in that case, so it was kinda a silly suggestion. :)
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by rickrooney Posted Sat July 14, 2007 @ 4:25 PM
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How to never encounter an overdraft again. The moment you acknowledge a payment, write it down in your register. Its gone, not yours anymore and you will never see the money again. Problem solved. And to be quite honest, the amount of money that they charged you, legally and within the guidelines of your deposit agreement, is probably going to be more money than they will make by acting as your depository. I highly doubt that they would return the fees to you. Suck it up and consider this an expensive lesson learned.
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by Sarah H Posted Sat July 14, 2007 @ 12:04 PM
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Why is it that no one who posts on planetfeedback knows how to balance a checkbook? I agree that the fees are ridiculous, but why are you spending more money than you have in your account? I overdrafted in my checking account ONCE back when I was 16 and forgot about a check I had written, paid my 20 dollar fee, and it never happened again. Consider this your lesson learned.
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Your direct deposit is why the charges were paid for, even if you don't have the money in there. The bank is going to get there money before you do. You also need to get a checking register and keep track of you account better.
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by calm Posted Sat July 14, 2007 @ 11:25 AM
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No, charges don't always go through immediately.
That's why we still have check registers even though it's usually pretty easy to check our balances these days. Check registers allow us to keep track of all the charges we've authorized, not just the ones that have shown up online, and they protect us against the illusion that the accounts haven't already "run low" because it looke like there's plenty of money in there.
It's not pleasant, and I feel for you, but they are unquestionably *not* overcharging you.
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by - Leanne- Posted Sat July 14, 2007 @ 8:52 AM
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If you closed the account but yet still have direct deposit into that account, there is a possibility that may just reopen the account and more fees may be added depending on their policies.
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by azgirl Posted Sat July 14, 2007 @ 12:44 AM
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I doubt that the bank is so hard up for customers that it would pay you $204-$238 (refund of 6 or 7 overdraft charges) just so you would reopen your account. Good one.
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by S. Brown Posted Fri July 13, 2007 @ 7:38 PM
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Here we go again . . . . . .
It doesn't matter how long it takes for debit purchases to clear your account. It is your responsiblity as the account holder to ensure that there is enough money in your account to cover all debits you have authorized.
Banks charge a certain amount for overdrafts - - in your case $34.00 each - - and it doesn't matter if the overdraft amount is one cent or one hundred dollars. The simple fact is you didn't have enough money to cover the debits you authorized so you were charged the per incident fee as disclosed in your account holder agreement.
If you don't understand the above described concepts, then I would suggest you not have a checking account until you do.
And I wouldn't hold my breath waiting for them to refund these fees not hold the door open for you to re-open your account.
Final word of advice - - if you closed your account without depositing enough money to cover the overdraft charges, the whole situation isn't going to just go away because your account is closed. Wells Fargo will give you a certain period of time to make good and then will transfer your account to an outside collection agency.
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Keep your check register balanced. I don't know how many people I've seen getting upset at a company when they themselves have failed to keep track of how much money they have in their account and start bouncing checks/debits.
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