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sauce

Posted Sun October 8, 2006 6:16 pm, by meghan m. written to Wendy's International, Inc.

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I am unhappy with the drive-thru service at
Wendy's. I have been given the wrong order numerous times, or something is missing from my order. The employees are extrememly unpleasant. However, my biggest complaint has to do with your sauce. I'm not sure if it is your policy or the policy of the store owners, but they never give you enough sauce. They only ask what kind you want if you order a burger or chicken, but I like sauce with my fries too. Even when I ask for extra, they still only give you one. I like the food with the sauce, and enough for all of the food I order, and if this continues I will no longer buy your food.

I would like Wendys to give a minimum of two sauces per meal, not one sauce per meal, and to tell their employees to give extra when asked instead of jipping the customers because Wendys is being cheap.


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by Prefect Zachary Posted Mon October 9, 2006 @ 11:18 PM

They have to pay for the sauce packets. If you want extras don't you
have to pay extra.

Reply

by Harleycat Posted Mon October 9, 2006 @ 4:41 PM

Personally, I hate when I ask for ketchup or some other sauce and they
throw a whole stack at me. It's such a waste as I only need one or
two. Once you walk away with them, they cannot reissue them to other
customers (at least according to the health code in my county)

What I really hate and will never use is the ketchup you pump into the
little cups when you dine in. Can you say "germ factory"? That's
when I usually get a hard time. I ask for ketchup and they tell me
it's on the counter and I tell them that I will not use that. You
would think I was asking them for their first born.

Reply

Stash! by Alexandra Sat October 14, 2006 @ 9:28 PM

by Gino Version 1.2 Posted Mon October 9, 2006 @ 3:44 PM

All the other gripes aside, as you so eloquently pointed out, your
biggest compaint is with the sauce. If they toss a handfull of sauce
in every bag, then TONS of packets of sauce (which Wendy's PAYS for by
the way) would end up unused in the landfills. Causing danger to the
seagulls and wildlife that can't digest the packets (had to include
that for the PETA peeps) So heres some basic directions to follow
while at the drive through window to put your worried mind at ease

1)Ask politely for a few extra packets of sauce

2)When the bag gets handed to you, open it and check if everything's
what you want and how you ordered it and if the extra packets of sauce
are indeed there.

3)If yes, say "thank you" and drive away

4)If no, say "I ordered a single with catsup and raw onion two shakes
of salt and a pinch of pepper. What I have here is a single with
tomato lettuce and raw onion that I did NOT order and I asked for a
few packets of extra sauce and they aren't in there either"

5)Hand over the entire bag and wait patiently for them to correct it.
Repeat steps two three and four if needed.

Problem solved.

P.S. It would be a real neat idea not to include the word jipping in a
professional letter...and please read Jeffrey's response below for the
reasons why.

Reply


Especially when by tickytack Tue October 10, 2006 @ 8:31 AM


i was quoting her but forgot the " thingy's .... jeff got it right in his answer by Gino Version 1.2 Tue October 10, 2006 @ 12:04 PM


I knew you were quoting her by tickytack Tue October 10, 2006 @ 1:15 PM


by tickytack Posted Mon October 9, 2006 @ 1:52 PM

How are they gypping you by not giving you extras above what comes
with your order?

Oh, wait - they aren't.

But, as Tracy said, I find it difficult to believe no one would give
you extras if you asked.

One other thing - saying the employees are rude and the orders always
incomplete without providing any backup statements to said claims
makes you look like you're not being totally honest.

A store location would be helpful as well.

Reply

by Firebrat Tracy Posted Mon October 9, 2006 @ 12:36 PM

I like sauce with my fries too. So, guess what I do? I ask them for
some! 9 times out of 10, they hand me a couple of them without
mentioning a charge for them. Every once in awhile, a clerk will
charge me for them. I either pay the .25 cents, or I say no thanks.
Either way, its NOT A BIG DEAL.

Geez!

Reply


But see, Trace. . . by MA Loper Mon October 9, 2006 @ 3:18 PM


Good point by tickytack Mon October 9, 2006 @ 3:23 PM


MA and Ticky - Exactly!!! by Firebrat Tracy Mon October 9, 2006 @ 3:39 PM


Makes sense to me by tickytack Mon October 9, 2006 @ 3:44 PM


I understand by Leanne L Mon October 9, 2006 @ 3:42 PM


And seriously... by Firebrat Dick-Tracy Tue October 10, 2006 @ 12:47 PM
by Jeffrey Posted Mon October 9, 2006 @ 9:50 AM

As others have said... tell them how many sauces you want. If they
refuse, ask if you can pay for extra sauces. The last time I was at a
drive-through (it's rare for me), I noticed that there a sign that
clearly stated how many sauces were provided. And how much extra
sauce cost.

I am bothered by your use of the word "jipping." There is no such
word. I believe the word you want is "gypped," meaning "to defraud or
rob by some sharp practice; swindle; cheat." It is derived from
"gypsy" and is meant as a racist comment implying that gypsies ("a
member of a nomadic, Caucasoid people of generally swarthy complexion,
who migrated originally from India, settling in various parts of Asia,
Europe, and, most recently, North America") are not to be trusted.

While I'm sure you're not a racism person (most people have no idea
that this was meant as a racist term), now you know. It's kind of
like a similar expression that's used to refer to Jews.

Reply


by rxgirl Posted Sun October 8, 2006 @ 9:26 PM

you want. A lot of fast food places now have signs out that say,
additional condiments, sauces and syrups at additional charge. The
reason for this is because there are GREEDY people out there who when
helping themselves can not just take what they need, they have to take
handfuls and take some back to the office, or some home to put in the
refrigerator. This is especially true with the sauces and syrups that
cost places like this even more money.

The same can be said for napkins and straws, people like to use the
restaurant to stock up on these supplies as well. Customers do not
normally think about the face that these supplies actually cost
someone money, but that someone is not usually the customer (at least
initially, but possibly in the future through higher prices).

Reply
by p d Posted Sun October 8, 2006 @ 8:45 PM

If it's so bad why do you keep going back?

Reply

by Brennie Posted Sun October 8, 2006 @ 7:19 PM

Why don't you offer to pay for extra sauces? Me thinks you are the one
being cheap.

Reply




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