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sauce
Posted Sun October 8, 2006 6:16 pm, by meghan m. written to Wendy's International, Inc.
Write a Letter to this Company | Rate this Company
I am unhappy with the drive-thru service at
Wendy's. I have been given the wrong order numerous times, or something is missing from my order. The employees are extrememly unpleasant. However, my biggest complaint has to do with your sauce. I'm not sure if it is your policy or the policy of the store owners, but they never give you enough sauce. They only ask what kind you want if you order a burger or chicken, but I like sauce with my fries too. Even when I ask for extra, they still only give you one. I like the food with the sauce, and enough for all of the food I order, and if this continues I will no longer buy your food.
I would like Wendys to give a minimum of two sauces per meal, not one sauce per meal, and to tell their employees to give extra when asked instead of jipping the customers because Wendys is being cheap.
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They have to pay for the sauce packets. If you want extras don't you have to pay extra.
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Stash!
by Alexandra Sat October 14, 2006 @ 9:28 PM
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by Gino Version 1.2 Posted Mon October 9, 2006 @ 3:44 PM
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All the other gripes aside, as you so eloquently pointed out, your biggest compaint is with the sauce. If they toss a handfull of sauce in every bag, then TONS of packets of sauce (which Wendy's PAYS for by the way) would end up unused in the landfills. Causing danger to the seagulls and wildlife that can't digest the packets (had to include that for the PETA peeps) So heres some basic directions to follow while at the drive through window to put your worried mind at ease
1)Ask politely for a few extra packets of sauce
2)When the bag gets handed to you, open it and check if everything's what you want and how you ordered it and if the extra packets of sauce are indeed there.
3)If yes, say "thank you" and drive away
4)If no, say "I ordered a single with catsup and raw onion two shakes of salt and a pinch of pepper. What I have here is a single with tomato lettuce and raw onion that I did NOT order and I asked for a few packets of extra sauce and they aren't in there either"
5)Hand over the entire bag and wait patiently for them to correct it. Repeat steps two three and four if needed.
Problem solved.
P.S. It would be a real neat idea not to include the word jipping in a professional letter...and please read Jeffrey's response below for the reasons why.
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by tickytack Posted Mon October 9, 2006 @ 1:52 PM
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How are they gypping you by not giving you extras above what comes with your order?
Oh, wait - they aren't.
But, as Tracy said, I find it difficult to believe no one would give you extras if you asked.
One other thing - saying the employees are rude and the orders always incomplete without providing any backup statements to said claims makes you look like you're not being totally honest.
A store location would be helpful as well.
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by Firebrat Tracy Posted Mon October 9, 2006 @ 12:36 PM
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I like sauce with my fries too. So, guess what I do? I ask them for some! 9 times out of 10, they hand me a couple of them without mentioning a charge for them. Every once in awhile, a clerk will charge me for them. I either pay the .25 cents, or I say no thanks. Either way, its NOT A BIG DEAL.
Geez!
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Good point
by tickytack Mon October 9, 2006 @ 3:23 PM
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by Jeffrey Posted Mon October 9, 2006 @ 9:50 AM
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As others have said... tell them how many sauces you want. If they refuse, ask if you can pay for extra sauces. The last time I was at a drive-through (it's rare for me), I noticed that there a sign that clearly stated how many sauces were provided. And how much extra sauce cost.
I am bothered by your use of the word "jipping." There is no such word. I believe the word you want is "gypped," meaning "to defraud or rob by some sharp practice; swindle; cheat." It is derived from "gypsy" and is meant as a racist comment implying that gypsies ("a member of a nomadic, Caucasoid people of generally swarthy complexion, who migrated originally from India, settling in various parts of Asia, Europe, and, most recently, North America") are not to be trusted.
While I'm sure you're not a racism person (most people have no idea that this was meant as a racist term), now you know. It's kind of like a similar expression that's used to refer to Jews.
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by p d Posted Sun October 8, 2006 @ 8:45 PM
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If it's so bad why do you keep going back?
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