Advertised item at Wendy's was not available

I am actually going to respond to this letter but with a few
little items of interest as I too, work in a fast food restaurant (not
wendys), but one of the competition and yes contrary to belief...
wendys frosties, mcdonalds flurries, dq's blizzards, burger king's
stir-ups.. are all made of the same type of product (...SHAKE MIX) and
usually the same type of machine is used.

Now one of two things could have happened on this very day that you
went to wendy's for the frosties/frostys whichever you say it and 1.)
they could have run out of shake mix as maybe frosties were/are very
popular and they didnt get their truck order in till maybe the next
day or so.. it happens! or 2.) the frostie machine could have been
down for a bit, and yes it does take a couple hours to clean all
depends how busy it is, and who is available that knows how to clean
it..(they probably know it lost some business) but it happens!

Now i dont know the specifics of your state law, but i am from canada,
and i do hear that alot of people in the states like to sue any and
everyone for whatever reason they find entertaining, and believe me,
its a nice read when someone sues for a million bucks over a hotdog or
a coffee because it was TOO HOT?

Now stay with me here, Did you talk to the manager? maybe finding out
the problem and why they didnt have any frosties available before
coming on here and trying to get everyone all riled up!

>>but we still figured they wouldn't advertise something they really
didn't have and had not had for more than three hours, bot low and
behold, they were. They still had no vanilla frostys, and we drove
away, disappointed again.

WHATEVER!!!!

Why don't you all just go back to making fun of all of the immigrants,
both legal and illegal, and I will go back to living my pathetic
little life. You know the one where the simple things like a vanilla
frosty can bring pleasure and a dollar actually means something.

Wow, is everyone out here in the void of the internet too stupid to
read an entire post prior to forming an opinion? I would have said an
intelligent opinion, but that would have been stretching the truth.

I had absolutely no problems, except for the (caffeine free, watered
down Sprite) which they do make by the way. (They control the syrup to
water ratio with the settings on the machine; the Coca Cola company
cannot control that) with my initial visit. I would never have
stopped the second time if it were not for the written advertisement,
placed there by them, offering Vanilla Frosty's.

Here in Massachusetts, this is called 'Bait and Switch' advertising
and it is illegal. It is when a company advertises, either in writing
or vocally an item that they are well aware they do not have, and then
offer you another item in its place when you come in to purchase the
originally advertised item. If I wanted to, I could legally have gone
in, purchased the chocolate frosty that they offered me instead and
hired a lawyer and sued Wendy Corp for the cost of the chocolate
frosty, medical costs (due to the ingestion of caffeine, and any other
damages the lawyer could think up along with their fees.

I thought I was being nice just asking for the frosty coupons.

I think that each of you losers who ranked on my nicely written, well
thought out letter should be sentenced to have to deal with having to
call each of the persons who post here on a daily basis. Those for
whom english is a third language and politeness is a four letter
word.

Please, try not to have a stroke or an embolism over the fact that I
asked a multi billion dollar company to make good on their written
advertisement by offering me two dollars (retail, probably costs them
fifty cents) worth of product to keep a good customer happy. I didn't
threaten to stop going there, nor tell my friends to do so. I just
asked nicely for a favor. Big crime.

I think you contradict yourself by saying you don't think you deserve
your money back, then asking for two coupons for vanilla frosties.
That is still asking for "money" back in a way.

Since these vanilla frosties are new, how do you know they didn't get
a barrage of customers wanting one during the lunch rush before you
went there? I'm sure a lot of other customers were in there ordering a
vanilla frosty before you that day.

. . .your letter was an attempt to be cheeky and cute about your
complaint, it more or less came off like pointless rambling with no
connection to the issue you had. Bottom line, you wanted Vanilla
Frosty's. The shop you went to was out of Vanilla Frosty's (and
apparently yogurt too). Period. End of story.

Lots of times when fast food places get in "new" items, there is such
a demand for them that the vendor that supplies the products to all
the sites(i.e. Maclean, etc.) just cannot keep up.

Sometimes things just run out too. If you want to try it, chances are
there are TONS of others who'd like to try it too!

But there is no way on God's Green Earth that Wendy's ought to give
you free coupons just because you happened to be unlucky enough to
want Frosty's when they didn't have them.

Say it with me now, "The world does not revolve around me and
sometimes things that happen just aren't fair!"

If you weren't trying to play the sympathy card, why did you bring up
the ER to begin with? It has nothing to do with your "complaint".

Nor, come to think of it, does your aversion to caffeine.

Referring to Sprite as "backwash", incidentally is a) appallingly
childish; and b) no skin off of Wendy's back, as it does not
manufacture the stuff.

Oh, yes - and no one cares about your "hubby's" lack of love for
yogurt.

If they were out, they were out. Too bad for you, but not freebie
worthy.

What a scammer.

Most of this letter is sheer lunacy, but one item in particular is
confusing me. Perhaps you can clarify.

You commented that you passed a sign that this particular Wendys had
the Vanilla frosty, upon ordering, they did not. Were they, too, out
of product? Or did they never have it to begin with?

My question is, if they had it but had run out, are you suggesting
that they should have taken the sign down?

Oh on the sprite caffeine thing, depends on which you get. Some say
yes, some say no.Some clarify caffeine free and most restaurants dont
have the caffeine free sprites or generics. I may be wrong on it so
sorry about that!

Maybe it was beer in the mind.

Two coupons for a frosty do not guarantee stock on that item.

Calling sprite backwash is a tad nasty. I cant have much caffiene
either and there are many beverages that do not have caffeine in them.
However, Sprite does!!!

So you first go to this Wendy's and they are out of what you want.
Then later that same day you see a sign with an advertisement for the
item they were out of and you think that because of the sign they will
magically have what they were out of on your first visit. Redhead is
right about you in her title.

Like you "grinned" at anything. Lousy attitude. So their frosty
machine was down. BIG DEAL. That doesn't entitle you to a single
free item.

For the love of Pete, get your own damn milkshake maker at home.

What does your title mean? I don't go to Wendy's. Does it mean that if
they're out of something you get some kind of coupon?