Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Sign up for PlanetFeedback's "Consumer Café" email newsletter!

Fire doctor

Posted Tue April 29, 2008 12:00 pm, by jen m. written to Western Dental

Write a Letter to this Company

i was scheduled to see a oral surgen to pull all four of my wisdom teeth. I was not made to feel comfortable or fulley cared for in such a way as a professional dentist. I was given shots of novicane. He did ask if it was numb and it felt numb. I found it very unprofessional that he gave me no warning that he was about to pull the tooth. out of anxiety and pain i could not help but scream. he told me in a very rude voice "we don't do that here." after my friends finally calmed me down he rudley told me that i would have to be knocked out. What was totally unprofissional was the fact the dentist lied to me in two ways. first he told me that western dentail did not in anyway knock people out and that my insurance would most deffinatley not pay for it. I called on 4-28-08 and was told that they did indeed knock people out and yes my insurance did cover it. however i was told i would have to wait one month before the oral surgen returned to that office.

i would like a personal apoloigy from the doctor himself as well as half if not all the cost for the procedure done elsewhere which costed over $1,000 as well as pain and suffering.


Log In/Create an account | 52 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.
by NYWriter Posted Mon May 12, 2008 @ 3:20 AM

When I was five my mother took me to a horrible dentist. He said I was
very bad because I had a cavity and slapped me when I got scared and
wouldn't sit still. From that point on the dentist terrified me. My
mom switched dentists and he was very nice but I was still terrified.
Didn't help that I had extremely crooked teeth. Had to have 4 pulled
to make room plus a tissue graft from the roof of my mouth to my lower
front gums. UGH!! Once I went away to college I only went if I had a
problem, which cost me a tooth. (insurance refused to cover the root
canal I needed so out it came)From 1999 to 2007 I went to the dentist
all of 5 times. I have been very fortunate that I have no major probs
as result, just 3 fillings and mild gum disease. I have an absolutely
wonderful dentist now. He caters to people who are afraid of the
dentist. I go every 3 months and it's great. His chair is a massager,
you get to pick a DVD to watch, plus you get all the gas you want(you
even get your own nose mask to keep)and when he's done you get a hot
towel to wipe your face with. If you wear glases he cleans them for
you! Most of all he is very kind and compassionate. He always asks
permission to look in your mouth, asks if you're okay throughout your
procedure,and is just wonderful!

I had my wisdom tooth pulled last October. It wasn't impacted-in fact
it had come in perfectly but it had a cavity in it so he said it
should go. I was knocked out and don't remember a thing. :-)

by Cubjunkie Posted Sat May 3, 2008 @ 3:14 PM

I was so traumatized by a horrible experience with a dentist I didn't
go for 7 years. Even though I brushed and flossed every day by the
time I got back to the dentist I had major problems.

I only went back to going to a dentist because the dentist I now have
is my father in law's best friend for 50 years and charges us only his
costs for his assistant and any materials he has to buy so he doesn't
lose money on us. He is also my husband's brother's Godfather. And
his son who is taking over his practice next year is my husband's best

Nobody hates a bad dentist more than good dentists.

It is a good idea to see your dentist every 6 months because very few
problems can become major in 6 months time unless you never brushed or


"Nobody hates a bad dentist more than good dentists." by Donno Sat May 3, 2008 @ 8:08 PM

by Just Brenda Posted Wed April 30, 2008 @ 10:14 PM

I had all four of my wisdom teeth out last Thursday so I feel your
pain (literally).

I had 4 impacted teeth and my dentist said no way will you do this
without sedation. I had twilight sedation and I don't remember a thing
(thank god!). I'm still in some pain but it's getting better. I still
look like a chipmunk! :)

Your dentist sounds horribly unprofessional and that makes all the
difference in the WORLD with doctors. My oral surgeon was very nice
and if he was like yours I probably would have ran out of the room.

My insurance DIDN'T cover sedation but it was $350.00 well spent. My
total surgery cost me $800 after insurance. Do you mean that it cost
you $1,000.00 more at another dentist than it would have at Western
Dental? That part was a little confusing.


OUCH! by cookgirl Thu May 1, 2008 @ 9:30 AM

Sorry... by cookgirl Thu May 1, 2008 @ 9:35 AM

yuck by SuzieCat Thu May 1, 2008 @ 7:57 PM

I'd like to see by Just Brenda Thu May 1, 2008 @ 8:55 PM

by RedheadwGlasses Posted Wed April 30, 2008 @ 12:47 PM

I grew up having a wonderful dentist. (His office was next door to
Donutland, which is where we'd go after our teeth cleaning!)

When we moved away for a year, we had to go to the only dentist in our
town. He was awful! He yelled at and shook my brother (2nd grade!)
because my brother whimpered when he saw the needle for his first shot
of Novacaine. (Didn't this jerk know that it was MY job to terrorize
my brother?)

My mother later found out that he had some legal problems because he
had actually slapped a high school girl across the face while he
worked on her.

Bad dentists don't just give the otherwise stellar profession a bad
name: They can leave a lasting impression on people and keep them
from going to the dentist throughout their lives, which certainly has
an impact on their general health.

Luckily, I have another wonderful dentist who's a total hottie (Hi,
Dr. Hipp!) and very, very nice (as well as very talented, and he does
free dental care for homeless people). I've referred perhaps three
people to him, who also love him.

Moral of the story: Get recommendations from people you know when it
comes to health care, if you can. It's so important to be comfortable
with health care providers.


So true.. by Harleycat (aka Usual Suspect #2) Wed April 30, 2008 @ 1:38 PM

Is this a true story? by Donno Wed April 30, 2008 @ 6:35 PM

I see you had a hottie for a dentist by Donno Wed April 30, 2008 @ 6:42 PM

Wow that's awful by RedheadwGlasses Thu May 1, 2008 @ 11:12 AM

Donutland! by RedheadwGlasses Wed April 30, 2008 @ 8:08 PM

Oh, and not Pleasantville by RedheadwGlasses Thu May 1, 2008 @ 12:47 PM

Absolutely by ~Fiナ-la-ネea~ Wed April 30, 2008 @ 6:36 PM

"talented"? by RedheadwGlasses Wed April 30, 2008 @ 7:32 PM
by cookgirl Posted Wed April 30, 2008 @ 12:30 PM

I had my wisdom teeth pulled without being knocked out. Western
Dental pulled them as a matter of fact. I had no problem with this as
I have a bad reaction when knocked out, an allergy perhaps.

Western Dental was, I thought, OK for the money I ended up paying. I
got an estimate from an oral surgeon who wanted $1500 for the 2 wisdom
teeth I needed pulled. Western did it for $400 (plus $80 membership
fee). It was explained to me that they are a "discount" operation,
set up to help people with no/limited dental coverage. Do they
sacrifice customer service and give less individual attention to
clients in order to keep prices low? Absolutely. Can't complain
though- I saved $1000, and it was more than worth the extra pain, or
lack of personal attention. If you have great dental coverage, go to
an oral surgeon. If you don't Western is an acceptable choice, not
great, but it'll do in a pinch.

That being said, I think the dentist DOES owe you an apology. I was
treated pretty well at Western, sadly, it sounds like you weren't.


by Richard S. Posted Wed April 30, 2008 @ 9:51 AM

I have never heard of an oral surgeon using novicane to pull wisdom
teeth. Everyone I know that has wisdome teeth pulled was always
sedated during the surgery.

I hope the rest of your surgery goes smoother than this experience.


I had it by ~Fiナ-la-ネea~ Wed April 30, 2008 @ 9:56 AM

I give you credit by Richard S. Wed April 30, 2008 @ 4:55 PM

I don't think I can watch that movie by ~Fiナ-la-ネea~ Wed April 30, 2008 @ 6:33 PM

It depends.. by Harleycat (aka Usual Suspect #2) Wed April 30, 2008 @ 10:25 AM

Mine were pulled by by ~Fiナ-la-ネea~ Wed April 30, 2008 @ 11:44 AM

I think that's what I had. by ams1001 Wed April 30, 2008 @ 9:22 PM

When my son had his done by ~Fiナ-la-ネea~ Wed April 30, 2008 @ 9:31 PM

They probably gave him.. by Harleycat (aka Usual Suspect #2) Thu May 1, 2008 @ 8:57 AM

ah maybe yes by ~Fiナ-la-ネea~ Thu May 1, 2008 @ 10:06 AM

by LadyMac Posted Wed April 30, 2008 @ 6:59 AM

Where is JustBrenda when we need her ~ she just had her wisdom teeth
pulled last week.

It certainly sounds like this guy treated you pretty badly. Some
people are okay going to the dentist, others (like me) get very
anxious when it comes time to go. It's important for medical
practitioners to be able to take the pulse of their patient to find
out what their needs are. I am very sensitive to sounds and needed to
be out for my wisdom teeth being pulled ~ the grinding noise would
have done me in.

I do have a question for you though - is the $1000 you reference the
difference between the two dentists? Also, were you charged by this
thoroughly unprofessional dentist?


Brenda by Angelic Princess:) Wed April 30, 2008 @ 5:20 PM

I'm here! by Just Brenda Wed April 30, 2008 @ 10:05 PM
by Keith C. Posted Wed April 30, 2008 @ 3:11 AM

Be careful with going under general anesthesia ("knocked out") at a
dentist's office. They are often less prepared than in a hospital
setting, for complications of anesthesia. Such complications can be


Yah! by MA Cunningham Wed April 30, 2008 @ 8:32 AM
by SusanB Posted Tue April 29, 2008 @ 7:46 PM

Getting all four wisdom teeth pulled at once is a very tramatic
experience and it sounds like the dentist you dealt with was
unprofessional, to say the least. He should have gone over the entire
procedure with you in advance and given you the option of being
"knocked out" no matter if your insurance would pay for it or not.

I'm assuming you have insurance and that it paid for the majority of
the cost to have the work done elsewhere. And what good does an
apology really do? You really want to make the guy squirm? File a
complaint with the state medical board and see what happens. I think
it's important for others to know what he is like and hopefully
prevent someone else from having to go through the same experience.


by karma_gypsy Posted Tue April 29, 2008 @ 6:20 PM

Well, how did he pull the tooth? I still have my wisdom teeth, so I'm
not quite sure how they get pulled...

Was it a quick tug and it was out? If that's the case, then it should
have been a simple and quick (although probably a little unnerving)

In my experience, getting a tooth pulled (by a dentist) takes at least
a few minutes with the wiggling back and forth method. So, I was quite
aware they were pulling my tooth - whether I was warned or not.


Karma be glad you never had those pulled by Marty5223 Tue April 29, 2008 @ 6:51 PM

Climbing by ~Fiナ-la-ネea~ Wed April 30, 2008 @ 8:29 AM

ohhh man....I know about the broken tooth thing by dottiejean28 Wed April 30, 2008 @ 9:12 AM

I was able to hear mine by ~Fiナ-la-ネea~ Wed April 30, 2008 @ 9:58 AM

Don't worry! by RedheadwGlasses Tue April 29, 2008 @ 9:13 PM

No Worries! by karma_gypsy Wed April 30, 2008 @ 2:54 PM

Can I throw... by ams1001 Wed April 30, 2008 @ 9:14 PM

How are they now? by ~Fiナ-la-ネea~ Wed April 30, 2008 @ 9:36 PM

by RedheadwGlasses Posted Tue April 29, 2008 @ 1:18 PM

Sounds like you got a pretty bad oral surgeon. Consider filing a
complaint (one that's well written, please, thank you) with your
state's licensing board.

But why should you get any of the cost of the procedure? Sounds like
you have good insurance, so what are you out?

How many friends did you take with you to get your teeth pulled,


by Donno Posted Tue April 29, 2008 @ 11:18 AM

The "we don't do that here" can be rude or not rude depending on its
tone and delivery. I doubt it was intended to be rude; it was
probably the doctor's way of attempting to calm you down, and it
failed miserably. Hopefully the doctor will modify the way he handles
future patients.

As far as not telling you when they are pulling the tooth, I think
that is standard practice to avoid alarming the patient.

I joked with the oral surgeon the whole time he was pulling my wisdom
teeth, which he found quite odd but entertaining. I'm sorry your
experience was rather traumatic. I didn't follow the cost issue - it
sounds like you have insurance, so it should cover any out of pocket
expenses you had regardless of if the office informed you correctly.

I hope they apologize, but I don't see you recovering any money for
pain and suffering. The good thing is you only have to go through
this once.


"can be rude or not rude depending on its tone and delivery." by Keith C. Wed April 30, 2008 @ 3:13 AM

Going through it once by ~Fiナ-la-ネea~ Wed April 30, 2008 @ 10:06 AM

donno it depends by T. C. Tue May 6, 2008 @ 1:03 AM

PS She said by T. C. Tue May 6, 2008 @ 1:04 AM

by ~Fiナ-la-ネea~ Posted Tue April 29, 2008 @ 10:21 AM

"we dont do that here". That alone speaks volumes to me. He should
have managed your pain from the beginning. Very unprofessional. I
cannot handle pain, at all. Big wimp here and I'm always amazed that
some can handle it. But when a doctor or nurse treats you as if you
need to "behave" when you were just surprised with a painful jolt,
they really need to wake up. He should have just told you in a gentle
voice that he will give you something to manage it or make it more
comfortable. I had my wisdom teeth pulled, I was awake but was given
quite a bit of novicane and gas to keep me calm. It worked. I didn't
feel it.


by All About the Branding Posted Tue April 29, 2008 @ 9:12 AM

It's not uncommon for insurance NOT to cover being "knocked out"
unless medically necessary. However, some insurance does cover it...
or your situation may have warranted it.

The "we don't do that here" remark is unacceptable and

Hopefully, your complaint will be taken seriously by the practice.
Given that you're covered by insurance, I'm guessing that you won't
get any money back. But you do deserve an apology from the head of
the practice, no question.

Good luck. This does seem an aweful experience. I had my wisdom
teeth pulled years ago, but I was knocked out. Wasn't a big deal and
I had very little pain after.

by dottiejean28 Posted Tue April 29, 2008 @ 5:19 AM

I think you should take this to small claims court. Or your insurance
company. They can advise you on the action of recourse.

I know how it is with wisdom teeth and novocaine...novocaine did not
work for me, as I had too much of an infection in my wisdom teeth to
keep the pain from going away totally. I had to get light anesthesia
and actual surgery finally. I suggest a dentist who used sedation.
They have a small pill you take that "knocks you out" and you wake up
and its over.


Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2017 © All Rights Reserved PlanetFeedback.com | Web by Cicada