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Unsafe Whirlpool stove/cooktop??

Posted Wed June 14, 2006, by Ronald W. written to Whirlpool

Write a Letter to this Company


I have a Whirlpool electric stove/oven, with raised coil burners. The model number is RF315PXB, serial number RR2015914. I had previously contacted Whirlpool about one year ago with a problem we were experiencing with the stove. The top of this stove becomes so hot when using the oven that you cannot even touch the cook surface. I was using the oven at 350 degrees when my 10 year old daughter placed a pan on the top and burned her hand. When the customer service rep from Whirpool called me, she said it was absolutely normal that the cooktop becomes that hot and that I should "teach my kids not to touch the stove". Well my kids do know that, and not once did I ever think the cooktop would become so hot while using the oven that it would burn skin! I can literally cook food on the cooktop, without turning on the burners while the oven is on.
I am writing again today because just recently, while using the oven (again at 350 degrees) my electric can opener that was on the stove completely melted because of the cooktop becoming so hot.
I do not feel that this is a safe appliance, and I cannot reasonably see how this could be considered normal. Yes, I can understand the cooktop becoming warm to the touch (as my previous stoves have) but not hot enough to burn or melt plastic.

I would like Whirlpool to investigate this particular model again. I am scared while using my stove. My next step will be to contact the U.S. Consumer Product Safety Commision regarding this.

Thank you for your time in reading this and I look forward to hearing from you promptly.


Reply



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by bigt Posted Thu July 8, 2010 @ 11:21 AM

have the same problem but it gets real hot when self cleaning is on,
its turn my stove yellow the knobs get so hot you can touch them & has
also got into the glass front. Repair man was out yesterday 7/7/10 &
said its defective & can not be fixed i contacted Customer service
they say its cosmetic. thanks Tony S.

Reply
by P Stroud Posted Sat February 9, 2008 @ 1:58 PM

We are renting our condo in Topeka while renting our house in Des
Moines (had a job move). The electric stove we bought ourselves in Des
Moines cost much more than the stove the condo owner bought here. We
have noticed the same issue with the 'cheap' electric range. We
surmise that the more you spend, the better you get. The only
difference has to be the amount of insulation used and the quality of
the seals used. All stoves must be similar in design (venting and
such). Thats not an answer anyone wants to hear but is probably the
closest thing to the truth as far as we can tell. We now watch our 2
year old much more around the stove we have now!

Reply
by Mumford Posted Tue August 14, 2007 @ 2:40 PM

As a recent homebuyer-this noting of ineffective and downright unsafe
products has become my passion. I too have a similar model Whirlpool
electric oven/stove and just recently figured what was happening.
While heating the oven to 375 to cook an item for 30 mins-my boyfriend
and I discovered how hot the top and sides and even front door to this
oven becomes. It was a brand new model installed in my condo weekd
before i bought in May. It may perhaps be an older model-but new none
the less. Neither of us could keep a hand on any surface longer than a
generous count of 4-one thousand. I immediately moved my spoon holder
and a set of salt and pepper shakers from the range top for fear of
melting or breaking. We also felt the sides of the unit for fear the
adjoining cabinets might be getting hot also. While the cabinets
themselves were not hot-they were warm. The only surface mildly able
to be touched was the over door-which was till excessively hot in our
opinions. I cannot imagine the fear I might have if I had children
around this stove. It doesn't matter that we teach them about stoves
and ovens being hot-this is too hot for ANYONE or ANYTHING! As a
test-we placed a piece of cheese on the surface top-it melted as fast
as the short amount of time we could keep our hands on it. We also
placed a few drops of cooking oil on it-as often some will splatter or
splash from a pan while cooking of a cook top. It turned to the same
gummy, mucky grease that can accumulate and become rancid and
dangerous if not properly cleaned. There are so many "what if" cooking
scenarios that could happen while this stove gets too hot. It
frightens me to think what could happen to so many people out there. I
purchased extra content insurance with my insurance company and plan
to take this up with them in the meantime. I have a feeling that if
they discovered how unsafe this unit is-they might deem it unfit to
keep in the condo and help pay for me to replace it. It might be a
long battle with Whirlpool and in the meantime-I do not feel safe
using this unit for anything but using the burners in the meantime. I
am also good friends with my insuance agent-and hope she'll forward
the cause or at least give me advice. I will post as I know it. I'm
glad I found this forum because I have been FUMING angry since having
discovered this! Be safe everyone!


Reply

by Jeneen Wake Posted Thu February 1, 2007 @ 5:19 PM

HI, We have had a Whirlpool Model RF396LXEQ for a few years now, and
the seal on the door, and the hinges on the door have both been
getting worse over time. We also first noticed that our cooktop gets
hot when the oven is on also. Ours gets so hot that you can't touch
it without getting burned as well. In addition, if we cook anything
above 425 degrees F, then the oven automatically LOCKS and goes into
SELF CLEAN MODE!!! With the food in it! And won't let us unlock it,
so it holds our food hostage and burns it, while wasting our money,
starving our family, and ruining our plans for the day. Since it's
out of warranty, Whirlpool won't help. Lovely isn't it. Glad I made
my husband spend that $600 aren't I? Heck no!!!!
Jeneen
any advice?
jwake@frontiernet.net

Reply
by Rick Glancey Posted Mon June 19, 2006 @ 1:03 PM

I agree with you....This is not Safe and could Possibly start a Fire
if something is placed near the Stove Top......I suggest you Install
Smoke Detectors Near the Kitchen.

I hope WHirlpool will Recall these Stove Tops before someone's Home
Burns Down......


Reply

by Mike R. Posted Mon June 19, 2006 @ 7:33 AM

The model of range you are speaking of is considerablly older. As
such, it is under no form of warranty. I would bet this is why you
didn't list a purchase date.

It doesn't sound like a safe appliance to me either. You would be
wise to replace it. Coil tops, although not as common these days, can
be purchased for $300 plus.

Reply

by Alan M Posted Sat June 17, 2006 @ 2:42 PM

This letter has become a topic around here - really! We've come to an
educated guess that maybe the oven is not sealed due to a defect, and
heat is escaping upward to the stove surface.

If Whirlpool won't handle it, call in the feds!

Reply
by Tikki Posted Sat June 17, 2006 @ 2:45 AM

Perhaps you could call your county bar association and request a
consultation. Most bar associations have programs where you can get a
consultation with a lawyer for little or no money. He or she might be
able to give you ideas on the kinds of recourse you have.

Good luck!

Reply

by *Brenda* Posted Thu June 15, 2006 @ 9:47 PM

I have an electric stove and the top certainly does not get hot enough
to even melt anything when the oven is on.

Reply

by GJJim Posted Thu June 15, 2006 @ 2:12 PM

I've never seen a stove with parts that reach 350F unless they are
part of the cooking element. The customer service reps will always try
to downplay any problems - that's part of their job. Keep after it and
"remind" them that they need to replace this defective appliance
before it starts a fire or causes a serious injury.

Reply

by RedheadWGlasses Posted Thu June 15, 2006 @ 1:18 PM

I had an oven/stovetop that did the same thing. I just stopped
putting plastic things on it when I was using it. I'm guessing this
oven is older with less insulation, which would mean there is no
longer a warranty in effect.

Reply

only 2 years old by Ronald Wishman Thu June 15, 2006 @ 2:57 PM


My stove was ancient by RedheadWGlasses Thu June 15, 2006 @ 5:25 PM
by deesention Posted Thu June 15, 2006 @ 1:02 PM

I think the letter writer is right. Asking for the matter to be
looked into and taken seriously is the way to go.

All of my stoves, both gas and electric have become warm to the touch
when using the oven. Sometimes warm enough that if one were to leave
ones hand on it for a minut it would burn. But never have I
encountered a stove where the cook top became hot enough to melt
plastic or cook food, from using the oven, even at high temps.

Unfortunatly the OP may have kept the stove a bit to long. She should
have tried to exchange it through the vendor last year when she first
noticed the problem.... it could have been a fluke.

Reply


by Iconophiliac Posted Thu June 15, 2006 @ 6:30 AM

I thought the stove part becoming hot when the oven was turned on was
normal?

Just don't keep things that can melt on the stove.

Reply


Yes, but... by Chris M Thu June 15, 2006 @ 8:11 AM


Agreed by tickytack Thu June 15, 2006 @ 9:13 AM


On my parents stove by Iconophiliac Thu June 15, 2006 @ 9:21 AM


Noooo by tickytack Thu June 15, 2006 @ 10:50 AM


Electric by Iconophiliac Thu June 15, 2006 @ 6:50 PM

Actually, in my experience... by Tikki Sat June 17, 2006 @ 2:29 AM

by Venice Posted Wed June 14, 2006 @ 11:04 PM

I used electric stoves in apartments many many years ago and do not
remember the stovetop becoming hot enough to burn anything when the
oven was in use. The oven should be insulated enough to keep the rest
of the appliance just warm, not hot, to the touch.

I now have a gas stove, and even during the self-cleaning cycle, I can
touch the burners without getting burned.

I do not think your oven is properly insulated. Maybe you can check to
see if your model has been recalled for that reason.

Reply

I agree by Alan M Wed June 14, 2006 @ 11:44 PM


But look at what the range is made of: by olie Thu June 15, 2006 @ 12:23 AM


*Must not hit "Enter"* *Must hit "Tab"* by olie Thu June 15, 2006 @ 12:33 AM


There should be insulation... by Venice Thu June 15, 2006 @ 12:42 AM


I agree Sounds like it's a defective product by Gino Fri June 16, 2006 @ 11:42 PM

by olie Posted Wed June 14, 2006 @ 10:31 PM

Sorry to tell you, Ron, but this happens with just about every range
my families have owned, since I was a kid.
My parents', rental apartmants', my very own. No matter which brand.
Gas or electric. Coil or smooth-top.

Have YOU ever used an oven yourself, in the 10 years your daughter's
been alive? Think about what you ask the appliance to do. You want
it to be warm enough to bake a cake(350) or heat a pizza(at least
425), but you want the entire rest of the range to be cool to the
touch. Does your range have a self-clean feature? If so, be aware
that the oven will heat to over 700 degrees for over 3 hours, and it
will take quite some time to cool down.

Here's a tip for your entire family: You should never put anything
that will melt on the top of a stove. It's hard to tell when a burner
has cooled down enough, just as it's hard to tell when the oven has
heated its casing.


Reply

He's not talking about when it's self-cleaning - by SueSee Thu June 15, 2006 @ 10:31 AM


Olie, have you? by Chris M Sat June 17, 2006 @ 9:32 AM


uh, yeah, I HAVE put a few things in an oven by olie Sun June 18, 2006 @ 2:30 AM


Disbursed Heat by Venice Sun June 18, 2006 @ 3:20 AM


Heat has to go somewhere... by Chris M Sun June 18, 2006 @ 9:10 PM

Moved since the Whirlpool, Now have an LG Convection by Jeneen Wake Mon November 19, 2007 @ 7:06 PM




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