Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Sign up for PlanetFeedback's "Consumer Café" email newsletter!

When did AT&T take control of (and completely mess up) Yahoo Mail accounts?

Posted Tue April 9, 2013 1:40 pm, by Robert M. written to Yahoo! Inc.

Write a Letter to this Company

My family has a few different Yahoo email accounts, some for almost 20 years. We've had very few issues and have been happy wityh Yahoo's reliability.

Recently, though, I tried to change my account's password and was for some reason, booted over to AT&T's customer service.

We used AT&T internet access several years ago, but dropped them due to extremely poor service.
Now, I can't get away from them! Apparantly, to change my Yahoo email password, I need a working AT&T account.

I opened a chat session with them, but the rep disconnected after the ONE SUGGESTION he had was to just log in using my non-existant AT&T account.

They obviously have no idea what to do, and I can't get anyone from Yahoo to respond, even though there are several thousand employees.

I want my famiy's personal Yahoo accounts completely disconnected from AT&T. Why are they still connected 5 years later? One account was created AFTER we switched to Comcast and it still is somehow connected to AT&T.

I would also like SOME SORT of response from Yahoo about this. AT&T is useless and has no idea how to fix this seemingly simple problem.

I'm sure the engineers at Yahoo would be glad to demolish my accounts' AT&T connections, if there were only some way of letting them know there is a problem.

I will gladly supply all of the yahoo account user names when Yahoo is ready to fix this ridiculous situation.


Log In/Create an account | 1 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

by PepperElf Posted Tue April 9, 2013 @ 3:05 PM


A merged yahoo.com ID exists when an att.net email account is combined
with a yahoo.com email address. A merged yahoo.com ID shares the same
password with the att.net email account. To manage your yahoo.com
merged ID password, you need to know your att.net ID before proceeding
with a password reset and/or managing your account in myAT&T.

not sure if that helps. although as for when they started working
together, it looks like it's been since somewhere in 06 or 08 ish.


Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2017 © All Rights Reserved PlanetFeedback.com | Web by Cicada